Associate, Client Solutions

Job Description

About the role GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. Specific responsibilities include (but are not limited to): • Engaging with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win • Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts • Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts · Upholding GLG’s compliance framework and embracing our company value As an Associate, you will have the opportunity to: • Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world • Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management • Cultivate account management and commercial skills through direct client relationship building and responsive service. • Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success. An ideal candidate will have the following: • Bachelor's degree or higher (required) • 1-3 years of work experience in client-facing, sales, or account management roles • Demonstrated critical thinking and creative problem-solving skills • Excellent communication and interpersonal skills, including comfort with phone-based outreach • Ability to work independently and collaboratively, in an ever-changing and fast-paced environment • Receptive to close coaching and feedback • Ability to multitask and prioritize effectively, while ensuring an attention to detail • Hustle and tenacity that drives you to go above and beyond to delight clients • Appreciation for data and understanding the numbers • The candidate must be Flexible to work during early morning, evening, or night shifts as our operations follow a 24/5 model, with each shift spanning 9 hours Show more Show less