Assistant Manager - F&B Sales

Assistant Manager - F&B Sales

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Manager - F&B Sales handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Director of Food & Beverage / Food & Beverage Manager and in coordination with the Director of Operations. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and build restaurants’ reputation in the local market.

What will I be doing?

As the Assistant Manager - F&B Sales, you will be responsible for performing the following tasks to the highest standards:

• Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager.

• Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.

• Maximize F&B revenue through each upselling opportunity whenever possible.

• Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc.

• Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

• Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers.

• Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction.

• Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary.

• Keep well informed on the operations of all outlets especially in key departments.

• Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.

• Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.

• Approach guests in each F&B outlet and executive lounge on a daily basis, specifically targeting certain guests.

• Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.

• Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner.

• Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, fax, and written communications.

• Record all daily sales calls.

• Submit production reports on your list of accounts on a monthly basis.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

Assistant Manager - F&B Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• College or related degree.

• Minimum 1 year of experience in a related field.

• Proficient in English to meet business needs.

• Familiar with the operation and application of the hotel’s computer / data processing system.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!