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MANTRRAS2SUCCESS HR SOLUTIONS LLP
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Assistant Manager - Customer Delight (B2B / B2C)

Assistant Manager - Customer Delight (B2B / B2C)

MANTRRAS2SUCCESS HR SOLUTIONS LLP

2 - 4 years

6 - 8 Lacs

Mumbai

Posted:2 days ago| Platform:

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Skills Required

business development crm management customer focus sales customer support email marketing cold calling customer relationship sfdc salesforce salesforce crm marketing inside sales client relationship management b2b sales lead generation crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dynamic and customer-oriented individual to join our team as an Assistant manager for customer service. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Providing prompt, frictionless, consistent and delightful customer service
Working with other customer support teams to ensure a consistent and high-quality level of support.
Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
Assisting with customer communication during critical launches and support events.
Maintaining and improving NPS/CSAT

Preferred Qualifications:

2-4 years of experience in customer support in a fast-paced support environment
Experience with B2B / B2C focused companies
Experience in technical support

Desired Profile / Criteria / Skills :

Who can apply:

Bachelors Degree in any field
Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
6+ months of experience in customer-facing roles in a fast-paced environment
Computer literacy with experience using Windows/MS Office , Excel, and CRM management
Demonstrated advanced English/Regional language proficiency, both written and spoken
Exceptional soft skills, empathy, listening ability, high ownership and customer orientation

Offered Benefits / Facilities :

5 days working
Medical Insurance

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MANTRRAS2SUCCESS HR SOLUTIONS LLP

Human Resources

Mumbai

50-100 Employees

120 Jobs

Key People

John Doe

Founder & CEO
Jane Smith

Head of Talent Acquisition

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Assistant Manager - Customer Delight (B2B / B2C)