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Accenture in India
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture in India

3 years

0 Lacs

Indore Madhya Pradesh India

Posted:1 day ago| Platform:

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Skills Required

support interface communication design wan resolve network troubleshooting itil service management monitoring

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Tech Support Practitioner

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :

SD-WAN Operations

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective technical support to clients. - Troubleshoot and resolve system or application issues. - Document client issues and resolutions for future reference. - Collaborate with cross-functional teams to enhance system performance. - Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations. - Strong understanding of network protocols and configurations. - Experience in troubleshooting network connectivity issues. - Knowledge of ITIL framework for service management. - Hands-on experience with network monitoring tools. Additional Information: - The candidate should have a minimum of 3 years of experience in SD-WAN Operations. - This position is based at our Indore office. - A 15 years full-time education is required., 15 years full time education

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Application Tech Support Practitioner