Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Pune
>
Accenture
>
Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

5 - 10 years

1 - 5 Lacs

Pune

Posted:5 days ago| Platform:

Apply

Skills Required

shuttering voip troubleshooting sip crm plaster flooring customer service concreting branch management center management counselling building construction site engineering brick work

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Cloud Contact Center Implementation

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and prioritize support tickets to ensure timely resolution.- Conduct thorough analysis of client issues and provide accurate and efficient resolutions.- Communicate effectively with clients to understand their needs and provide appropriate solutions.- Maintain a deep understanding of the product and its functionalities.- Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Cloud Contact Center Implementation.- Good To Have

Skills:

Experience with cloud-based contact center solutions.- Strong understanding of contact center technologies and best practices.- Experience in troubleshooting and resolving technical issues in contact center environments.- Knowledge of telephony systems and protocols, such as SIP and VoIP.- Familiarity with CRM systems and ticketing tools.- Excellent problem-solving and analytical skills.- Effective communication and interpersonal skills.
Additional Information:- The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification
15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Shuttering Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

600,000+ Employees

22546 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Application Tech Support Practitioner