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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

unified communications ms visio sip mgcp h323 acd cisco unified communications ucce pbx sccp networking cisco call manager ss7 voip ip telephony avaya cisco voip cisco ip telephony ipt rtp cucm voice gateways troubleshooting cme ccna finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Unified Communication and Collaboration Operations

Good to have skills :NAMinimum
2 year(s) of experience is required

Educational Qualification :Any Degree or 3 Year DiplomaKey Responsibilities :- Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issues
Technical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year DiplomaQualification
Any Degree or 3 Year Diploma

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Application Tech Support Practitioner