126 Ip Telephony Jobs

Qualification Requirement Bachelors or Masters degree in Environmental Science, Engineering, Sustainability, or a related field. Proven experience in GHG emissions reporting and MRV processes. Strong understanding of IPCC guidelines and sectors. Excellent analytical and communication skills. Ability to work independently and collaboratively in a team environment. Proficiency in data analysis and report preparation. Job Responsibility We are seeking a highly motivated GHG MRV Consultant to help in different MRV projects and support implementation of National GHG MRV system development. The consultant will be responsible for stakeholder assessments, data standardization, and emission calculations. Key Responsibilities: Conduct business analysis for GHG monitoring, reporting, and verification systems, using information from NDC preparation, GHG inventory/BUR, national communication, and relevant policies. Analyze the latest international agreements on MVR mechanisms and ETF requirements, providing an overview for targeted countries. Review international best practices in MRV arrangements and processes, including legislations. Identify requirements for MRV system design and development, based on bottleneck analysis and recent global climate negotiation decisions. Conduct capacity-building workshops with relevant stakeholders. Develop draft roadmaps with key actions for creating a sustainable MRV system. Support the creation of an online MRV data management and reporting platform, and prepare MRV guidelines and templates based on best practices. Recommend ways to strengthen national institutional arrangements and develop an MRV framework, considering UNFCCC and IPCC guidelines. Benefits Competitive compensation based on market standards We are working on a flexible working model that caters to the diverse needs of our teams. (Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements). Full time employees receive a competitive total compensation package along with the below additional benefits. Standard Leave Policy. Office is located in the heart of the city in case you need to step in for any purpose. Medical Insurance (Self+Spouse+4 Dependent Children) Quarterly team engagement activities and rewards & recognitions such as Yearly Performance Bonus and Yearly Appraisals. Learning & Development programs to foster professional growth

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

About The Role : Job Title Product Owner SharePoint Online and Viva Engage Corporate TitleAssistant Vice President LocationPune, India Role Description We are seeking a dynamic and experienced Mid-Level Product Owner to drive the strategic vision, development, and execution of solutions for SharePoint Online, O365, and Viva Engage. As a key leader in our organization, you will play a pivotal role in enhancing productivity, collaboration, and communication across the enterprise by delivering innovative and user-centric digital workplace solutions. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Product Strategy and Vision: Define and lead the strategic roadmap for SharePoint Online, O365, and Viva Engage, ensuring alignment with business goals and user needs. Define and evolve the product vision for SharePoint Online and Viva Engage in alignment with enterprise collaboration goals Own the product lifecycle from ideation through launch and continuous improvement. Collaborate with architecture and engineering teams to ensure alignment with technical standards and compliance frameworks Stakeholder Engagement: Collaborate with cross-functional teams, including IT, business leaders, and end-users, to gather requirements, prioritize features, and ensure seamless adoption of solutions. Act as the primary liaison between business units, engineering, and service operations Lead cross-functional meetings and workshops to gather requirements and feedback. Represent the product in governance forums and vendor discussions. Platform Management Oversee configuration, integration, and optimization of SharePoint Online and Viva Engage, including migration from legacy platforms. Drive adoption strategies, including training, communication, and change management Compliance & Security Ensure adherence to data governance, eDiscovery, and audit requirements Collaborate with InfoSec and Legal teams to manage risk and regulatory compliance. Performance & Metrics Define KPIs and success metrics for platform usage, engagement, and operational efficiency. Monitor analytics and user feedback to inform product enhancements and evolve product capabilities. User Experience: Advocate for an intuitive and accessible user experience, ensuring tools are optimized for productivity and collaboration. Agile Leadership: Act as the Product Owner in Agile development processes, maintaining a well-defined backlog, writing user stories, and ensuring timely delivery of features. Your skills and experience Qualifications Experience10+ years of experience in product management or ownership, with a strong focus on enterprise platforms like SharePoint Online, O365, and Viva Engage. Technical ExpertiseIn-depth knowledge of SharePoint Online, Microsoft O365 suite, and Viva Engage, including configuration, integration, and best practices. Agile MethodologyProven experience leading Agile teams and managing product backlogs. Communication Skills: Exceptional ability to articulate complex ideas and build consensus among stakeholders at all levels. Analytical MindsetStrong data-driven decision-making skills with the ability to analyse usage metrics and refine strategies accordingly. Preferred Skills Experience with Microsoft Power Platform, Teams, and integration tools. Familiarity with organizational change management and user adoption strategies. Knowledge of governance and compliance measures within enterprise environments. Certifications such as CSPO, SAFe PM/PO, or Microsoft 365 certifications How well support you . . . .

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and methods of delivery. You will engage with various teams to ensure operational excellence and contribute to the overall success of technology initiatives within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of systems and processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience with infrastructure deployment and support.- Familiarity with best practices in service delivery and operational excellence.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and operational methods to enhance service efficiency and effectiveness. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience in developing and deploying technology infrastructures.- Ability to support applications and technology initiatives effectively.- Familiarity with best practices in service delivery and operational standards. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. You will be accountable for (Key Responsibilities) Use proactively. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer. Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails. Monitoring the service, identifying, and fixing the issvice. Desired Skill setsDemonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.Knowledge of network, operation systemsGood communication skills Team player Quick Learner. You have (Qualification and exp) Knowledge and experience on SIP and telephony devices. Good understanding of Microsoft Teams Good understanding of VOIP devices. Knowledge and experience in managing SBC\Gateways. Managing Teams Direct Routing. Managing Microsoft Teams Room Systems.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Please carefully review the position requirements before submitting a potential candidate for consideration. JOB PURPOSE & DESCRIPTION: We are seeking an experienced Senior Network Engineer to join our newly created global network services team. This role is crucial for managing and optimizing our global network infrastructure, ensuring seamless connectivity and robust network performance. The ideal candidate will have extensive experience in network engineering, including strong expertise in Checkpoint firewalls, Meraki platforms, network automation, and DevNet skills. The primary focus will be on the operational management of our network, including monitoring performance, troubleshooting issues, and ensuring high availability and reliability. The candidate will also lead network projects, collaborate with cross-functional teams to align network strategies with business goals, and support the implementation of new technologies and infrastructure solutions. Additionally, they will mentor junior engineers and work closely with regional networking teams across the world to ensure cohesive and efficient global network operations. KEY RESPONSIBILITES: Manage and optimize global network infrastructure to ensure seamless connectivity and robust performance. Monitor network performance, troubleshoot issues, and ensure high availability and reliability. Lead network projects, including upgrades, expansions, and new deployments. Collaborate with cross-functional teams to align network strategies with business goals. Mentor and provide technical guidance to junior network engineers. Ensure network security and compliance with industry standards and best practices. Maintain and manage Checkpoint firewalls and other security solutions. Maintain and manage global networking solutions such as Meraki, Netbox, Cisco ISE and other solutions. Develop and implement network automation solutions to enhance efficiency and reliability. Utilize DevNet skills to automate network tasks and streamline operations. Produce detailed work plans and execute regional and global projects. Coordinate with vendors to resolve technical problems with network equipment and software. Document network configurations and implementation tasks. Support and implement change management strategies. Travel to various locations to implement new technology and infrastructure solutions. Share knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives. Provide emergency operational support outside office hours when necessary. JOB REQUIREMENTS: Education & Certificates College degree in Computer Science, network administration, system administration or equivalent. Possession of valid Cisco CCNA certification is mandatory. Possession of any Cisco certifications like CCNP, CCIE, ECMS are an asset. Possession of any Cisco DevNet certifications is an asset. Possession of any Checkpoint certifications like CCSA, CCSE, CCSM are an asset. Possession of any ITIL certifications is an asset. Technical Skills & Experience Minimum of 10 years of experience in network engineering. Strong problem-solving skills and the ability to work under pressure. Extensive knowledge of network protocols and standards: IP and Ethernet technologies, routing protocols (OSPF, EIGRP, BGP) and service quality parameters (QoS).. Robust knowledge and hands-on experience with Checkpoint firewalls and Meraki platforms. Solid knowledge of telecommunication industry in the following areas: LAN, WAN, VPN, IP Telephony, network security (firewall, web filtering, IPS/IDS), wireless technology, and load balancing. Strong expertise in network automation and DevNet skills. Experience with network observability solutions and performance optimization Excellent communication and leadership skills. Experience with network security, including IPS/IDS, web filtering, and VPN. Experience with industrial networking is an asset (IT / OT). Experience in wireless network design and operation is an asset. Experience with cloud networking and virtualization technologies is an asset. Exposure to an International and Diversity culture is an asset. COMPETENCIES: Strong capacity to work with a sense of urgency. Ability to prioritize and multitask. Ability to work in a fast-paced environment and handle stress effectively. Entrepreneurial mindset with excellent communication skills. Innovative problem-solver with creativity and meticulous planning abilities. Customer-obsessed with a good sense of adaptability in a diversified environment, working with both technical and non-technical audiences. Excellent written and spoken communication skills in English. Attention to detail and strong organizational skills. Thrive in a customer-focused, team environment. Experience with end-user support and understanding of the internal customer’s perspective, demonstrating perseverance and emotional intelligence. Creative and proactive approach to network and cybersecurity environments, with good knowledge of industry standards, legislation, and best practices (e.g., ITIL). Demonstrate a development mindset, embracing and managing change. Passion for learning and engaging with new ideas, able to challenge the status quo and propose scalable alternatives. KEY RELATIONSHIPS : Collaborate closely with the regional networking teams and peers across all regions Frequent communication with regional network manager and Regional IT Directors across the world. Regular interaction with global management to align network strategies with business goals. Maintain dynamic and transparent communication with all IT teams and employees at all levels, from different departments. Foster a collaborative and inclusive work environment, ensuring effective communication and teamwork. For additional details regarding submission eligibility and payment terms, please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.

Looking for presales consultant for a AV (Audio video) industry.meeting customers, doing POC for boardroom solution, collaboration, audio video integration survelliance etc.extron, crestron, polycom knowledge is required, ct bala 9940085713

You will be part of Telebu's Communications engineering team as a Senior System Administrator (VoIP) / Telephony Engineer (Telecommunications). Your primary responsibility will be to develop, implement, and support IP Telephony related technologies such as IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Your key responsibilities will include developing and implementing telephony networks with various components like SIP proxies, registrar, media-servers, billing systems, and deploying SIP VOIP/PRI trunking solutions that are highly scalable, robust, high-availability (HA), and fault-tolerant. You will also be responsible for the administration of SIP and Media Servers, network/protocol level debugging and testing, contact center solutions, and troubleshooting and resolving complex problems. Additionally, you will provide IP Telephony and VoIP Subject Matter Expertise for the company and its managed service providers, as well as manage 3rd party telecom carriers and providers. To be successful in this role, you should have at least 5 years of hands-on industry experience in telecommunications. You should possess strong conceptual knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN), and Linux is required. Hands-on experience in writing production quality code using scripting languages like Python, Go, Erlang, etc., is essential. Experience in using VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer, etc., will be beneficial. Nice to have skills include working knowledge of NoSQL databases like MongoDB, Redis, Cassandra, a passion for knowing everything about VoIP Protocol standards & related RFCs, and experience with virtualization/container-related technologies such as Xen, VMware vSphere/ESXi, Docker, Kubernetes.,

Responsibilities: * Manage customer relationships through telephone support. * Generate leads, close deals, meet targets. * Collaborate with engineering team on solution design. * Present product demos and proposals.

We are looking for a skilled Asterisk Developer with 1 to 6 years of experience to join our team at Panzer Technologies, located in [location to be specified]. The ideal candidate will have expertise in developing and implementing Asterisk applications. Roles and Responsibility Design, develop, and test Asterisk applications using various programming languages. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality, reliable, and scalable code. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest trends and technologies in Asterisk development. Job Requirements Strong understanding of Asterisk architecture and its components. Proficiency in one or more programming languages such as C, C++, Python, etc. Experience with Asterisk development tools and frameworks. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills.

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

As a Presales Executive focusing on VoIP, Dialer, and Asterisk technology, your primary responsibilities will include: - Developing a solid understanding of core VoIP concepts, SIP protocols, and Asterisk-based dialers such as VICIdial and Dialshree. - Collaborating with senior team members to craft technical proposals, solution documentation, and engaging presentations. - Assisting in solution walkthroughs and product demonstrations to showcase the capabilities of the offerings. - Working closely with internal teams to gather technical requirements and deliver comprehensive pre-sales support. - Building and maintaining a knowledge base of common client inquiries and effective solutions. - Utilizing CRM systems or internal tools to document and monitor activities accurately. - Conducting various product demonstrations, proof of concepts, testing, and training sessions for clients. To excel in this role, you should possess the following skills: - A foundational grasp of VoIP concepts including SIP, RTP, and IP Telephony. - Strong communication and presentation abilities to effectively articulate technical information. - A keen interest in open-source telephony platforms like Asterisk and FreePBX. - The capability to comprehend client needs and align them with relevant technical features. - Knowledge of networking fundamentals such as IP protocols and basic firewall concepts would be advantageous. - Familiarity with productivity tools like Microsoft Office and Google Suite will be beneficial in your day-to-day tasks.,

NTT DATA is looking for a Messaging Services Advisor - MS Teams to join the team in Bangalore, Karnataka, India. As a part of the team, you will be responsible for managing Microsoft Teams, SFB, MS calling plan, Direct routing, Operator connect, team and channels in Microsoft Teams, and troubleshooting MS Teams client issues for end users support. You will also be involved in performing change management activities, maintaining intermediate knowledge of IP Telephony, and ensuring secure infrastructures. Additionally, the role requires evaluating, engineering, testing, recommending, and implementing secure infrastructures, acting as a resource for system escalation issues, documenting platform standards and processes, gathering business requirements for system design, and coordinating installation and maintenance of software/hardware on the network. You will be responsible for root cause analysis on failed components, providing ongoing information to leadership, customers, and peers, following company-specific systems engineering standards, and RCA for high severity issues. Moreover, on-call support during weekends, providing technical documentation and training to L1 team members, and contributing to CRQ Deployments are also part of the responsibilities. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services in business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is at the forefront of digital and AI infrastructure, contributing to the digital future with continuous innovation and investment in R&D.,

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice and Collabration Admin.: Experience: 3-5 Years.

YOUR ROLE In this role you will play a key role in Incumbent should be experienced in Risk Management, Internal Controls and Audits. Understanding of Third-Party Risk Management and best practices. Strong Communication and Interpersonal skills to engage all levels, including senior management. Flexible, proactive, with ability to influence and negotiate effectively. YOUR PROFILE WHAT YOU"LL LOVE ABOUT WORKING HERE Knowledge of Operational Risk Management Framework and Internal Control Standards. Excellent email proficiency. Must think out of the box. Should have exposure in handling international Clients.

- VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. The workplace embraces diversity and inclusion, offering a space where you can grow, belong, and thrive. As the Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your primary responsibility is to provide a professional first-line remote and/or onsite technical support and field engineering service to clients. This entry-level engineering role involves proactively identifying and resolving technical incidents and problems through pre-emptive service incident and resolution activities. Your key responsibilities include ensuring the assigned infrastructure at the client site is configured, installed, tested, and operational. You will also install and configure software according to client requirements, identify problems and errors, and liaise with stakeholders to expedite diagnosis and resolution. Additionally, you will investigate support calls, identify root causes of incidents, respond to alerts, and escalate when necessary. To excel in this role, you should possess good communication skills, both verbal and written, and the ability to plan activities well in advance while adapting to changing circumstances. Maintaining a positive outlook at work, working well under pressure, and prioritizing the client experience are essential attributes for success in this position. Academic qualifications required for this role include a Bachelor's degree or equivalent in Information Technology or Computing, as well as associate level certifications in Data Centre and Networking technologies. Entry-level experience in Collaboration technologies and technical support, as well as an understanding of Network routing and switching, are also necessary. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in more than 50 countries and a robust partner ecosystem, NTT DATA invests in R&D to support organizations and society in the digital future. As an Equal Opportunity Employer, NTT DATA values diversity and inclusivity in the workplace.,

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP Advanced Track and Trace for Pharmaceuticals Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance end to end. This involves analyzing and designing/re-designing business processes and defining parts of an organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives within the organization.- Develop and implement strategies to enhance business function performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA for Pharmaceuticals.- Strong understanding of pharmaceutical industry processes.- Experience in implementing SAP S/4HANA solutions for pharmaceutical companies.- Knowledge of regulatory requirements in the pharmaceutical sector.- Hands-on experience in business process analysis and optimization. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP S/4HANA for Pharmaceuticals.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Role Overview Were looking for a high-energy, detail-obsessed Project Manager / Project Coordinator to lead end-to-end solutioning and execution across both government and enterprise client ecosystems. This isnt just another coordination job. Youll be owning the lifecycle of RFPs, client requirements, technical solutioning, and stakeholder communication. Whether its responding to a Central Government tender, customizing an enterprise-grade UC solution, or managing cross functional delivery teams. Key Responsibilities Bid & Proposal Management - Track, analyze, and respond to government tenders, EOIs, and enterprise RFPs. - Work with technical, legal, and commercial teams to prepare detailed bid submissions, compliance matrices, and costings. - Navigate portals like GeM, eProc, and client-specific bidding platforms. Requirement Gathering & Solution Design - Interact with govt departments, public sector clients, and enterprise customers to understand use-cases, pain points, and expectations. - Translate business needs into solution architecture, functional specs, and technical BoQs. - Collaborate with internal teams to propose customized, scalable solutions (IT, Telecom, Infra, AI, Cloud, etc.). Project Coordination & Delivery Tracking - Own project lifecycle from award to go-live: planning, execution, risk management, and milestone tracking. - Use tools like Jira, Trello or custom CRMs to track task progress and dependencies. - Coordinate across technical teams, procurement, QA, vendors, and support teams to ensure delivery. Stakeholder Communication - Maintain proactive, structured communication with key stakeholders: o Government authorities, PSU nodal officers o Enterprise CTOs, IT Heads, Procurement teams o Internal dev teams, leadership, vendors, and support staff - Schedule reviews, demos, POCs, and handle escalations smoothly. Documentation & Reporting - Prepare and maintain documentation including: o Solution briefs, SoWs, HLD/LLDs, status reports, delivery trackers o Change requests, MOMs, compliance artifacts Must-Have Skills - Experience managing both government tenders and enterprise accounts. - Strong grasp of RFP analysis, bid submission workflows, and solution storytelling. - Excellent understanding of project lifecycle documentation (SRS, SoW, Risk Logs, etc.). - Hands-on with Linux/IT systems, Cloud concepts, VoIP/Telecom basics is a big plus. - Skilled in communication (written + verbal) for technical, executive, and bureaucratic audiences. - Ability to multitask across multiple clients, deadlines, and technical domains. Good-to-Have Skills - Experience in IP Telephony, Unified Communications, Emergency Response Systems, or AI-driven platforms. - Familiarity with govt procurement models (L1/QCBS) and enterprise compliance requirements (ISO, MeitY, STQC). - Know-how of project tools like Zoho Projects, ClickUp, Monday.com is welcome. Educational Qualification - Bachelors degree in IT / Computer Science / Electronics / Business Management.

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms. 1. Zoom Phone Specialist Responsibilities: Configure and deploy Zoom Phone for global clients (multi-site, multi-location). Manage call queues, auto-attendants, user provisioning, and routing. Handle number porting, SIP trunk setup, and E911 compliance. Support Zoom Rooms, desk phones, and hybrid PBX integrations. Analyze call logs and resolve VoIP or call quality issues. Key Skills: 24+ years of Zoom Phone or equivalent UCaaS experience (e.g., RingCentral, Microsoft Teams, Cisco Webex). Solid understanding of SIP, VoIP, routing, and telephony basics. Hands-on experience with Zoom Admin Portal. Zoom Phone certification (preferred). Experience with PBX integrations (Asterisk/Cisco) is a plus. 2. Zoom Contact Center Specialist Responsibilities: Design and implement Zoom Contact Center flows, routing, queues, and IVRs. Configure agent skills, hours of operation, and escalation paths. Customize dashboards and real-time analytics. Conduct training for supervisors and agents. Work with CRM or third-party integrations (Salesforce, ServiceNow, etc.). Key Skills: 25+ years in cloud contact center platforms (Zoom Contact Center, NICE, Genesys, Amazon Connect, etc.). Hands-on experience with Zoom CC flow builder. Good understanding of ACD, IVR, call routing, and reporting. API/Integration knowledge is a bonus. Zoom Contact Center certification (preferred). Additional Requirements Strong communication and documentation skills. Ability to manage remote clients and projects independently. Available to work in US time zone, preferably 8AM to 4 PM Eastern. Zoom Certifications or any UC/CC certifications will be a strong advantage. Perks & Benefits (Full-Time) 100% remote work Performance-based incentives Certification sponsorship Opportunity to work with global clients