73 Unified Communications Jobs

About the job Primary Responsibilities: Design, implement, manage, administer, and support Microsoft Modern Work technologies in M365 Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services. Serve as APAC region Tier 3 escalation. Produce and maintain current documentation for areas of responsibility, both end user and internal IT support Define and manage KPIs and metrics to measure service health and drive improvements. Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including M365 (SharePoint Online, Teams, Power Platform, OneDrive, M365 Copilot etc.), Atlassian services (Jira & Confluence). Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services. Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity. Essential Experience of supporting Microsoft Modern Work technologies Experience with Teams and SharePoint administration General familiarity with a variety of M365 Admin Centers Fundamental knowledge of IT Service Management (ITSM) Ability to communicate, written and verbal, with technical and non-technical cross-functional teams Strong understanding of governance, security, and compliance concepts within Microsoft 365, with a willingness to learn and apply best practices in a structured environment. Demonstrated interest or aptitude in exploring the latest trends in AI and automation technologies (e.g., conversational AI, generative AI, intelligent automation). Inclination toward leveraging AI capabilities, across any platform to improve productivity, user experience, and business processes is highly desirable. Additional Demonstrated ability to prioritize and deliver on multiple projects simultaneously Self-motivated and customer service focused Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment Strong verbal, written and interpersonal communication skills; strong problem-solving skills Preferences Experience with Atlassian Jira & Confluence Familiarity with ServiceNow Experience with Microsoft Power Platform Experience with Microsoft Azure Experience with PowerShell Familiarity with how Microsoft Modern Work technologies are licensed Experience with a wide range of collaboration tools Mandatory Technical Skills : Microsoft Modern Work technologies in M365 Total Years of Relevant experience: 5-7 years

Interview: 1 round Virtual, Final Round F2F. Location: Bangalore, Manyata. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Skills:-VOIP, Unified Communications. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work .

8 years exp in Unified Communications (UC) Architecture Solution Design & Integration Google Workspace Microsoft 365 MS Teams/Zoom/Adobe Monday.com/Jira SaaS Tools Messaging Protocols(SMTP, SPF, DKIM, DMARC) Multi-Factor Authentication (MFA) Required Candidate profile IT Security Compliance (SOC2, GDPR, ISO 27001) Cloud Architecture (Google Cloud/Azure/AWS – optional) Problem Solving & Analytical Skills Customer-Centric Mindset Collaboration & Communication Skills

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Unified Communication. Experience5-8 Years.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.onx.com . Expense PM Project Management Data Analysis- Excel and Pivot Tables Expense Alignments Working and maintaining renewal of services Order validation and management- ordering, disconnecting and contract term recognition Customer Validation

Shift: 6pm to 3am Summary The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues. Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. Follows up with customer contacts to ensure satisfactory resolution Reports findings, tracks progress, and documents customer communication within incident management system Manages workload in a manner that meets defined Service Level Objectives Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion Develops positive working relationships with internal and external customers Required Qualifications 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts 5 years’ experience supporting Cisco solutions Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center ICM and VXML Scripting 2 years’ experience using an automated ticketing system 5 years’ experience supporting Cisco hardware and software Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel Must possess excellent oral and written communication skills in English Highly skilled in writing with details, accuracy, and consistency Strong analytical, interpersonal, and relationship building skills Must be familiar with both voice and data equipment and technologies Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications Strong work ethic and personal drive to excel Strong sense of urgency and commitment to get the job done Superior negotiation, coordination, and conflict resolution skills Ability to use (and learn new) complex systems, technologies, and applications Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Industry certifications on telephony and associated technology solutions, depending on team placement Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration) Working experience in the managed services industry Familiar with both voice and data equipment and technologies Bachelor’s degree in Computer Science Understanding of quality processes including ITIL

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Unified Communication and Collaboration ImplementationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Unified Communication and Collaboration Operations system. You will use exceptional communication skills to keep our world-class systems running smoothly. With deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure smooth operation of the Unified Communication and Collaboration Operations system.- Resolve client issues by accurately defining and interpreting them.- Design effective resolutions based on deep product knowledge.- Collaborate with the team to provide solutions to work-related problems.- Continuously improve the Unified Communication and Collaboration Operations system. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Good To Have Skills: Experience with Unified Communication and Collaboration Implementation.- Strong understanding of Unified Communication and Collaboration Operations.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience implementing various Unified Communication and Collaboration Operations.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Unified Communication. Experience3-5 Years.

About Astreya: Astreya is a leading global IT services provider, delivering cutting-edge solutions to some of the world's most innovative companies. We empower our clients to achieve their business objectives by providing expert support across various IT domains, including AV, managed services, infrastructure, and more. We are looking for a highly skilled and passionate individual to join our growing team and contribute to our commitment to excellence. Position Summary: Astreya is seeking an experienced and highly knowledgeable individual to act as a Subject Matter Expert (SME) within our organization. This role will be instrumental in supporting and developing our AV practice, leveraging a strong background in managed AV services, AV integration, remote monitoring (vNOC), and AV design. The ideal candidate will also possess a foundational understanding of data analytics and Business Intelligence (BI) to drive informed decision-making and continuous improvement within our AV offerings. Key Responsibilities: AV Practice Development & Support: Act as a primary Subject Matter Expert (SME) for all aspects of Astreya's AV practice, providing guidance and support to internal teams and external clients. Contribute to the development and refinement of AV service offerings, best practices, and standard operating procedures (SOPs). Assist in the creation of technical documentation, training materials, and sales enablement content related to AV solutions. Stay current with emerging AV technologies, industry trends, and competitive landscapes. Managed AV Services & Remote Monitoring (vNOC): Provide expert-level support and guidance on the delivery of managed AV services, ensuring high client satisfaction and operational efficiency. Deep understanding of AV remote monitoring tools and strategies, including the setup and operation of a virtual Network Operations Center (vNOC) for proactive issue resolution. Advise on and troubleshoot complex AV systems remotely, identifying potential issues before they impact operations. AV Design & Integration: Leverage strong experience in AV system design and integration, including understanding of signal flow, room acoustics, lighting, and control systems. Provide technical oversight and guidance on AV integration projects, ensuring adherence to design specifications and industry standards. Collaborate with design and engineering teams on complex AV solutions for various environments (e.g., conference rooms, auditoriums, collaboration spaces). Data & Business Intelligence (BI): Possess a fundamental understanding of data collection, analysis, and reporting within the AV context. Ability to interpret AV-related data to identify trends, optimize performance, and inform service improvements. Contribute to the development of key performance indicators (KPIs) and metrics for AV services, potentially leveraging BI tools for visualization and reporting. Troubleshooting & Problem Solving: Act as an escalation point for complex AV technical issues, providing advanced troubleshooting and resolution. Develop and implement strategies for proactive problem identification and prevention. Client & Stakeholder Engagement: Interface with clients to understand their AV needs, provide technical recommendations, and build strong relationships. Collaborate effectively with cross-functional teams, including sales, operations, and engineering. Required Qualifications: Bachelor's degree in a relevant field (e.g., Audiovisual Technology, Electronics, Computer Science, or equivalent practical experience). 7+ years of progressive experience in the Audio Visual industry, with a significant focus on: Managed AV Services. AV Systems Integration. AV Remote Monitoring and vNOC operations. AV System Design. Proven experience as a Subject Matter Expert (SME) in AV. Strong understanding of network protocols and their application in AV environments (TCP/IP, Dante, AVB, etc.). Familiarity with various AV control systems (e.g., Crestron, Extron, AMX) and video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet). Basic understanding of data analytics and Business Intelligence (BI) concepts, with the ability to interpret data and contribute to reporting. Excellent communication, interpersonal, and presentation skills. Strong problem-solving abilities and a proactive approach to technical challenges. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: Industry certifications such as CTS, CTS-D, CTS-I, ITIL, PMP. Experience with specific AV monitoring platforms and tools. Proficiency in data visualization tools (e.g., Tableau, Power BI). Experience working in a managed services provider (MSP) environment.

Job Purpose: Provide coverage and escalation point and patching operations duties. Essential Functions: Onboarding\Decommissioning for patching operations Skilled python development/scripting Create deployments using Ivanti Security Controls, Ivanti EMSS and HCL BigFix Troubleshoot and remediate issues that arise during onboarding process, pre-patch scanning, deployment windows and post-patch. Understand ITIL Change process as well as document changes and tasks appropriately. Review\verify all changes and associated tasks have been opened\documented by level one engineers are done appropriately. Verify all deployment packages are created properly and for the correct time. Help keep patching calendars up to date. Take ownership of level 2 troubleshooting for patching infrastructure, patching consoles agent to console communication. Create and\or update patching knowledge base articles. Schedule and update patch consoles. Review and analyze new requests, work with IT partners, vendors, and business leaders to understand patch management needs. Work with different departments (Windows, Storage, Backups, Networking, etc) when necessary for troubleshooting. Perform Quality checks for previous days patch results and work with team to ensure any failures were documented and necessary follow-up\secondary maintenance windows have been scheduled. Update patch console when new versions are released. CORE COMPETENCIES: Communication Listening Problem Solving Dealing with Ambiguity Customer Focus Approachability Time Management Nice to Have: Understanding of BigFix Fixlets and Baselines Scheduling BigFix Actions Installation of BigFix Agents/Relays Familiarity with BigFix Action Script and Relevance Education: Choose an item. Certifications, Accreditations, Licenses: Windows, Linux or Networking certifications are a plus. Relevant Work Experience: 2 to 4 years in related field (or more) Special Knowledge, Skills and Abilities: HCL BigFix or Ivanti ISeC skills Windows and or Linux system administrative skills Solid knowledge of end point security tools Solid knowledge of TCPIP networking communication

Role Summary/Purpose: Seeking a highly skilled and experienced PCI Compliance professional. The ideal candidate will have a strong background in PCI compliance and technical expertise in securing payment card data within a large enterprise environment. Responsibilities Collaborate with the PCI Compliance Team to ensure adherence to PCI DSS requirements. Conduct comprehensive PCI DSS assessments, including gap analyses, risk assessments, and remediation planning. Develop and implement PCI compliance policies, procedures, and controls. Provide technical expertise in securing payment card data across various systems and networks. Assist in the preparation and submission of PCI Requirement Artifacts during Exam for PCI Qualified Security Assessor (QSA). Monitor and analyze security events and incidents related to PCI data, and coordinate response and remediation plans. Stay updated on the latest PCI DSS requirements, industry best practices, and emerging threats. Work closely with internal and external auditors during PCI compliance audits. Provide training and guidance to staff on PCI compliance requirements and best practices. Document and maintain records of PCI compliance activities and findings. Qualifications Minimum of 2 years of experience in PCI compliance and technical security roles. 2 year of experience developing and implementing PCI policies, standards, and procedures. 2 years of experience with PCI DSS requirements and best practices. 2 years of experience supporting or leading, a Level 1 or Level 2 organizations PCI-DSS compliance effort, working with ISA or QSA 2 years of experience with network security, encryption, and secure payment technologies.

About the Role: We are seeking a creative and detail-oriented UX Designer to join our growing product team. In this role, you ll be responsible for crafting intuitive and user-centered design solutions that align with both business goals and user needs. You ll collaborate closely with product managers, developers, and other stakeholders to bring engaging and seamless digital experiences to life. Key Responsibilities: Translate user needs and business objectives into compelling user experiences Create user flows, wireframes, prototypes, and high-fidelity designs using tools like Figma, Adobe XD, or Sketch Conduct user research, usability testing, and competitor analysis to guide design decisions Collaborate with cross-functional teams including product, engineering, and marketing Use data (quantitative and qualitative) to validate design solutions and continuously improve UX Maintain design consistency across products through established guidelines and best practices Contribute to building and maintaining the design system Present design ideas and solutions effectively to stakeholders Required Qualifications: 3-5 years of UX/UI design experience for digital products or platforms Strong portfolio demonstrating end-to-end UX design process and outcomes Proficiency in Figma, Sketch, Adobe Creative Suite, or equivalent design tools Familiarity with responsive and mobile-first design principles Understanding of HTML/CSS (basic knowledge - not required to code) Strong communication and collaboration skills Ability to manage time and meet deadlines in a fast-paced environment Preferred Qualifications: Experience working in Agile/Scrum environments Exposure to design systems and component libraries Background in conducting user interviews, surveys, and testing Experience with tools like Miro, InVision, or Zeplin

Job Description : Data Center Representative Provides backup support for Manager along with detail listed below (production and QA support included). Data Center Representative - the current team has a minimum of 8 years experience in the computer operations field. Qualifications and experience : Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition - Automated Job Control System for scheduling, monitoring and reporting). Experience working with Microsoft Office products. Strengths include: Strong customer interface and problem-solving skills. Able to manage multiple tasks. Excellent communication and interpersonal skills. Dependable. Detail oriented. Good time management skills. Must be capable of working independently. Duties and responsibilities : Perform Daily Production support. Autosys - midrange job scheduling: Monitor production application jobs to ensure successful execution. Provide escalations to application teams when alerts occur. Assist with questions and problem resolution. Manage adhoc requests and communications. Implement changes requested by application teams to job status (limited). Update and distribute daily flowchart/documentation. Monitor/escalate Supply Chain application alerts. Monitor/escalate Enterprise Selling application alerts. Monitor/escalate Imports alerts. Assist all teams in coordinating problem resolution during outages. Convey daily shift turnover details via shift turnover log and update daily task counts. Provide accurate account of details occurring while on shift to oncoming team members including outstanding tasks and status review for open items. Interface with Application teams to assist with maintenance activities. Perform all the above tasks in a timely manner to facilitate detailed and accurate information to assist and inform team members, application team s and leadership.

Experience:- 3+ Years. Location:- Manyata Tech Park, Bengaluru. Skills:- VOIP, Unified Communication. Candidate should be available for F2F discussion for Final Round. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPIs and desired SLA’s Shift – Open for 24x7 shift work .

Role purpose: As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV 5-10M Euros) with presence in 4-5 countries (across Europe/Amercias/APAC), handling critical/financially customer impacting escalations, and addressing special requests related to performance, quality, and improvements to enhance the overall customer experience. In this strategic role, you will leverage your deep understanding of telecom products and services, including connectivity, SD-WAN, cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications, to provide expert guidance and support to customers. You will utilize your commercial acumen to manage Profit and Loss (P&L) effectively, ensuring that customer engagements are not only successful but also financially viable. Additionally, you will employ your sales knowledge to identify opportunities for upselling and cross-selling, thereby driving revenue growth. Your primary goal is to ensure that customers receive exceptional service and support, fostering long-term loyalty and satisfaction. By proactively engaging with customers to understand their needs, addressing their concerns, and providing tailored solutions, you will help them achieve their desired outcomes. You will also incorporate best practices from leading Customer Success organizations to continuously improve processes and deliver outstanding results. You will drive end-to-end relationships with Vodafone B2B Customers, providing exclusive coverage of Vodafone Business Customer segments including MNCs, Secure & Corporate, Public Sector, and SMEs. Customer Satisfaction Survey Strategy (NPS) - Developing strategies to enhance customer satisfaction, loyalty, and retention for all your accounts. Representing Vodafone : You would be the focal point of contact for all product/service-related discussions meeting Senior Customer Stakeholders (key decision makers VP, Head of Ops, Technology Directors, Account Team) face to face or virtually while representing Vodafone. Relationship Management: A rapport builder nurturing deep, sustainable relationships with customers, ensuring long-term loyalty to Vodafone over other service providers. Contract Management: Oversee operational and enabling functions to deliver exceptional service while meeting all contractual obligations. Contribute to Sales and Revenue targets: Analyze areas to plug revenue leakages, suggest product upgrades, proactively identify cross-sell/up-sell opportunities, improve customer footprint by offering services during business expansion. Performance analysis : Compile and analyze data to measure Product/Service performance while also identifying areas of improvement Supervising daily operations : Overseeing service performance from Service Ops and ITIL Functions to ensure smooth day-to-day operations. Improve Efficiency : Enable your customer with digitalization strategies improving efficiency, identify ways to move away from manual tasks (reporting) allowing you to focus more on customer relationship building. Problem resolution : Taking ownership of customer issues and ensuring they are resolved effectively. Setting goals and standards : Establishing objectives and procedures for the customer service department. Training and development : Providing training and resources to customer service agents to improve their skills and performance Essential 6 + years of experience in a Customer Success Management role (Customer facing role International Only ) Telecom Product Knowledge is a must have candidate should be thorough with at least one product line Fixed line, Mobility, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Comms. ITIL 4 Certified with deep understanding of Service Lifecycle across Sales Build/Delivery Run Customer facing skills Great in communication and presentation, flamboyant in representing Vodafone and meeting Senior Customer stakeholders face to face. Technology Understanding: Fundamentals of transmission (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN. Must be an Influencer Collaborator with influencing skills to navigate through organizational teams Follows Agile ways of working – Agile Practioner Conflict Resolution : Effectively handling conflicts and de-escalating tense situations with customers. Experience in engaging and managing vendors/carrier . Financial Acumen: Must have knowledge on how to read PNL statements and contribute towards account profitability. Empathy : Understanding and addressing customer concerns with patience and emotional intelligence.

Responsibilities: * Manage AV projects from planning to execution * Oversee Crestron, Extron, Polycom systems integration * Ensure compliance with AVIXA standards * Coordinate video conferencing solutions implementation

VoIP Engineer Job Title : VoIP Engineer Location : Chennai, Hyderabad, Bangalore Experience : 0-4 Responsibilities: Configure and maintain VoIP systems. Troubleshoot call quality and connectivity issues. Monitor VoIP traffic and logs. Assist in integrating VoIP with other systems. Tools & Technologies: Asterisk, FreePBX, Cisco Call Manager. SIP, RTP, VoIP monitoring tools. Networking basics (QoS, NAT, firewalls). Career Growth: VoIP Engineer Telecom Engineer Unified Communications Architect. Ideal Candidate Traits: Strong communication skills. Technical curiosity. Attention to detail.

. Unified Communications Engineering team is looking for an enthusiastic Devops engineer with a passion for databases , building and optimizing secure, reliable, scalable, and robust systems. As part of this role, you would be involved in building, evolving, and managing the databases as well the infrastructure, processes, systems applications for our Communications applications platform. The ideal candidate should have a solid background in nosql and relational databases, continuous integration and deployment methodologies, observability, and configuration management tools and processes. The role offers an exceptional learning opportunity allowing you to expand your skills and expertise working in a supportive environment alongside seasoned engineers while making meaningful contributions to our expanding Unified Communications business. Job Description Who we are: The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity , fostering inclusivity, empowering individuals , dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products. Responsibilities: Design, build, and maintain CI/CD pipelines to automate the software delivery process. Deploy and manage databases Optimize performance and queries, handle backups, restores, and data migrations. Monitor database health and availability. Monitor systems and set up alerts (Prometheus, Grafana). Ensure security, backups, and disaster recovery. Work closely with developers to streamline the release process and improve development workflows . Implement monitoring and logging solutions to ensure the availability, performance, and security of our systems. Troubleshoot issues related to deployments, performance, and scalability. Collaborate with cross-functional teams to ensure alignment on DevOps best practices and standards. Stay up to date with the latest trends and technologies in DevOps, containerization, and cloud computing. Creates and maintains documentation for the process and tools used by the team . Skillsets: A minimum of 2 years progressively responsible experience as a DevOps engineer with specialization in databases. Strong Experience with any nosql and relational databases including managing them in a production enviroment. Strong troubleshooting skills Experience with configuration management and automation tools like tools like Terraform or Ansible. Experience with programming or scripting languages like Python. Experience with CI/CD tools such as Concourse, Jenkins , GitLab CI, or Travis CI. Intermediate experience in Logging and Monitoring tools, e. g. Splunk, Elk, Grafana, Nagios, OP5 . Experience upgrading and patching Operating Systems, e. g. Redhat , CentOS, Ubuntu . Working knowledge of OS commands . Experience with applications support and debugging . Core Responsibilities Analyzes and determines integration needs. Evaluates and plans software designs, test results and technical manuals. Reviews literature, patents and current practices relevant to the solution of assigned projects. Programs new software, web applications and supports new applications under development and the customization of current applications. Edits and reviews technical requirements documentation. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty. Displays knowledge of and ability to apply, process design and redesign skills. Displays in-depth knowledge of and ability to apply, project management skills. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

Experience:- 3+ Years. Location:- Bengaluru. Skills:- VOIP, Unified Communication. Mode of Interview:- 1st round Virtual, Final round:- F2F. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work . Required Skills & Experience: Good experience in technical support or engineering roles within the Unified Communications or Contact Center domain . Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols . Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent) . Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.) . Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments . Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus. Preferred Qualifications: Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways . Knowledge of APIs, integrations, or automation in UC environments is beneficial

Job Purpose : This position will report to the CBTS Security organization and support company applications, systems, and vendors with security operations, administration, and general maintenance. This is a shift-based position and will have well-defined working hours. The position supports CBTS and its security strategy and objectives by providing security monitoring and remediation. It provides services to mitigate cyber risks to CBTS and protects company information, systems, products, facilities, and assets. Essential Functions: (70%) Security Implementation and Operations - Monitor security alerts and events and follow playbooks to respond to and escalate security incidents. Communicate with employees to remediate discovered risks. Support Security applications and infrastructure. Review systems and applications. Assist with vulnerability scans. Perform maintenance activities for applications and infrastructure. Perform incident/event response. Assist with documentation and policy creation. (10%) Innovative Solutions - Designs creative solutions that use technologies and processes to mitigate risks to information, systems, products, facilities, and assets. (10%) Risk Management - Identifies and facilitates remediation of potential security risks. (10%) Technical Training - A SOC analyst I is expected to keep up to date on the latest security trends and technologies. Time will be available for continued training. Education Four years of college resulting in a bachelor s degree or equivalent Certifications, Accreditations, Licenses N/A Experience 0-2 Years Special Knowledge, Skills, and Abilities Technical knowledge (security and compliance) - working experience with network, compute, and/or application security technologies. Strong knowledge of the OSI model Good communication, documentation, and presentation skills Inquisitive, motivated, and creative Planning and organizing Self-starter and takes initiative.

Experience 1 to 3 years Qualification -3 Years Diploma/BSc IT -Electronics/ Electronics& telecommunication/computer science Communication -English, Hindi/native Preferred Location: Gurgaon and South Delhi Budget 30-45kpm CTC Key Skills: - Coordination with the PMC team and other entities to do the project AV cables pathway, containment, electrical, and data port route clearance. Video conferencing device and application -Cisco, HP poly, Logitech, Crestron, Extron, Microsoft team, Zoom, Cisco Webex, and Google Meet device installation and configuration Audio device and application- Biamp, QSC, Bose, Yamaha, Extron, Haman BSS, Shure, Kramer, and Xilica device installation, configuration, and basic programming. Video Switching device and application - Crestron, Extron, Kramer, Lightware, installation, and basic configuration. Video End Display-Projector, video wall, and Active LED-Samsung, LG, Sharp NEC, Panasonic, Barco, Epson, and Sony. Audiovisual over IP-Crestron, Extron, Kramer, Lightware, and ZeeVee. Dante/AES67 Audio over IP technology. Control and graphics user interface Software -Crestron, Extron, Kramer, and AMX software basic knowledge to configure and upload the program. Basic Knowledge of Computer Networking and IP address.

Experience: 1-6 years In Audiovisual services/Project Qualification : 3 Years Diploma/ any bachelor's degree. preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Male only Location - resident of Gurgaon/South Delhi (as customer site is in Gurgaon) Travel requirement: Should be willing to travel to project sites locally in NCR and other cities as needed on short notice for 1-2 weeks Budget : 30-50kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), software updates, Basic control systems Programming, VC configuration Key Skills: - Install, configure, and maintain AV equipment, including projectors, digital displays, audio systems, digital signage, Active LED, Sound masking, PA System, and video conferencing solutions. Performed testing and troubleshooting for AV setups in corporate and educational environments. Manage inventory, procurement, and vendor coordination. Basic knowledge of IP networking, Crestron/Extron/AMX/Kramer controlling programming. Basic Knowledge of Biamp, QSC, BSS, Shure, and Xilica Audio digital signal programming. Basic knowledge of Soft Videoconferencing application setup like Microsoft Team, Zoom, Webex, and Google Meet. Diagnose and resolve AV system issues Provide end-user training on AV system operation and best practices. Document service reports, technical procedures, and system configurations. Assist in system upgrades Assist in the setup and operation of AV systems for live events and corporate meetings. Perform routine maintenance and troubleshooting for AV equipment.

The candidate is passionate Trainee Software Engineer interested to design, develop, and install software solutions. The successful candidate will be able to build high-quality, innovative, and fully performing software in compliance with coding standards and technical design. Excellent Communication Skills. bachelors Degree with programming Knowledge like C, C++, Java, python, .Net Ready to learn New / Emerging Technology Roles and Responsibilities: Execute full lifecycle software development. Write we'll designed, testable, efficient code. Produce specifications and determine operational feasibility. Integrate software components into a fully functional software system. Document and maintain software functionality. Tailor and deploy software tools, processes, and metrics. Requirements: Hands on Knowledge in designing interactive applications. Ability to learn and develop software in C, C++, Java. Excellent knowledge of Relational Databases, SQL. Knowledge of test-driven development. Mastery in software engineering tools. Ability to document requirements and specifications. Familiarity with software development methodology and release processes. Skill set required: Communication Programming Database Education: Four years of college resulting in a bachelors degree or equivalent Certifications, Accreditations, Licenses: Any Professional Certificate Relevant Work Experience: 0 to 2 years of experience in any profession