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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

15 - 20 years

1 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

it support technical support service desk management incident management it helpdesk inbound customer service networking it service desk problem management customer support service desk remote support desktop support troubleshooting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice SupportMinimum
0-2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients, ensuring their systems or applications are running smoothly.- Interpret client issues and design effective resolutions based on your deep product knowledge.- Maintain a high level of communication with clients, keeping them informed of progress and updates.- Collaborate with internal teams to troubleshoot and resolve complex technical issues.- Document and track client issues, resolutions, and any additional information.- Continuously update your product knowledge to stay up-to-date with the latest features and enhancements. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Service Desk Management.- Good To Have

Skills:

Experience with Service Desk Voice Support.- Strong understanding of IT support principles and best practices.- Excellent communication and interpersonal skills to effectively interact with clients.- Ability to accurately diagnose and troubleshoot technical issues.- Knowledge of incident management and problem management processes.- Familiarity with ticketing systems and service desk tools.- Ability to work in a fast-paced environment and handle multiple priorities.
Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required.Qualification
15 years full time education

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Application Tech Support Practitioner