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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

Coimbatore

Posted:1 day ago| Platform:

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Skills Required

application troubleshooting apple macos management technical support troubleshooting itil jamf service management networking mobile device management ms outlook intune mac system administration mobileiron active directory vpn mdm microsoft windows

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Apple macOS Management

Good to have skills :NAMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain accurate records of client issues and resolutions.- Stay updated with the latest technology trends and best practices. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Apple macOS Management.- Strong understanding of system and application troubleshooting.- Experience in providing technical support to clients.- Knowledge of system maintenance and performance optimization.- Familiarity with ITIL framework for service management.
Additional Information:- The candidate should have a minimum of 3 years of experience in Apple macOS Management.- This position is based at our Coimbatore office.- A 15 years full-time education is required.Qualification
15 years full time education

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Application Tech Support Practitioner