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1.0 - 3.0 years

3 - 5 Lacs

Faridabad

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 5 Lacs

Mumbai Suburban

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 5 Lacs

Greater Noida

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 5 Lacs

Noida

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 5 Lacs

Ghaziabad

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 5 Lacs

Gurugram

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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2.0 - 5.0 years

4 - 7 Lacs

Mumbai

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The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

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1.0 - 6.0 years

3 - 3 Lacs

Nagpur, Lucknow

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Key Responsibilities: Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence.

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2.0 - 5.0 years

4 - 7 Lacs

Noida

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The SOC SupportL2/L3 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SOC SupportL2/L3 domain.

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1.0 - 3.0 years

3 - 6 Lacs

Salem

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 6 Lacs

Ahmedabad

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 6 Lacs

Vellore

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 6 Lacs

Tirunelveli

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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1.0 - 3.0 years

3 - 6 Lacs

Jamnagar

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We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients. Key responsibilities: Technical Support: Providing application support for business critical systems. Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability. Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution. Communication: Participate in client calls and provide timely updates to stakeholders Process Improvement: Identifying and implementing process improvements to enhance application support. Documentation: Documenting and maintaining technical procedures and user guides. Deployment and Configuration: Assisting in the deployment and configuration of applications. Skills and Experience: Bachelors degree in Computer Science, Information Technology, or related field. 1 to 3 years of experience in Application support roles Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts. Awareness In at least one cloud platform like AWS, Azure Working knowledge of monitoring tools Familiarity with ITIL processes (incident, problem, change management). Must possess strong communication and interpersonal skills for collaborating with teams and customers. Customer management skills (both internal and external) Good analytical and logical skills Highly motivated, Go-Getter who needs very little or no supervision

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5.0 - 8.0 years

5 - 10 Lacs

Hyderabad

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We are seeking Product Support Engineer which would be part of the 1st Line Client Services Team and is responsible for providing 1st line support 24/5 to kACE clients. This team is responding to a wide variety of inquiries, including but not limited to financial industry questions, product functionality, technical troubleshooting, and data questions. Key Responsibilities Serve as the first point of contact for clients who is seeking product, data, mathematic and technical assistance over the phone or email Troubleshoot and facilitate the resolution of technical issue and pricing issues Perform remote troubleshooting through diagnostic techniques and pertinent questions Proactive monitoring of kACE hosted services and action issues to resolution Provide exceptional proactive client support and product support Walk the client through the problem-solving process Escalate, if needed, unresolved problems to a higher level of support Capturing underlying business implications of client queries and help feed this information into kACE product development cycle. Service and management of client inquiries/requests in a timely manner Pass on any feedback or suggestions by clients to the appropriate internal teams Records and tracks issues from outset to conclusion Follow-up and update client status and information Maintain client detail, inquiry resolution, and track record of correspondence in SF.com Assisting clients with Installation and Implementation of kACE products. Collaborate between the various stakeholders (Client, Account management, Client Services) Review daily priorities and take appropriate action to ensure results are achieved and SLAs are met. Work 24/5 Shifts including public holidays and weekends Ability to provide coverage during EMEA, Americas and Asia time zones Skills & Qualifications: Proven +5 Yrs. experience in documenting business processes, preparing test cases, and creating business cases with ROI focus. University Degree educated Strong customer service and communication skills Strong analytical ability and displays logical approach to troubleshooting Ability to speak knowledgeably to active market participants Must be able to quickly gain a detailed understanding of the client, their products, and their business Self-motivated and performance driven Positive attitude and ability to work proactively and independently Team player and excellent inter-departmental communicator Tech savvy with working knowledge of office products Strong organisation skills, able to prioritise effectively both internal and external clients Proficiency in English, written and verbal. Desirable Knowledge and skills Previous experience in a similar function on a service desk Experience in a client facing role Appreciation of front office systems, architecture & platforms Understanding of the FX Options and FX market Ability to write technical / methodical instructions or user guides for external facing clients Experience with Windows, FIX protocol and SQL Understanding Financial Mathematics Other languages i.e. Spanish, Japanese, Mandarin but not essential

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5.0 - 7.0 years

16 - 20 Lacs

Bengaluru

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environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Young and dynamic, we have a rich culture, and we offer fulfilling careers. SUMMARY OF ROLE AND OBJECTIVES: Following ITIL methodology, and utilizing the existing Eurofins Policies, the mission of the position AD Engineer is to: Active Directory operations and support. ROLE & OBJECTIVES: AD SME / L2 roles and responsibilities - Experience 8+ years in AD Operations. Specific Assignments for AD Engineer: Administer the Active Directory Forest, including AD based DNS, DFS; Familiarity with enterprise multi-forest Infrastructure models. Create and maintain already applied GPOs. Manage the AD based DNS, DFS, DHCP, AAD Connect. Manage Azure AD (Entra ID) Automate repetitive tasks with PowerShell scripting. Operate the AD environment with best practices for capacity, redundancy and performance; Assists in projects by mapping changes, improve and analyze changes, introduce plan to be decided upon; Manage Active Directory related incidents. Implement Standard Changes related to AD global settings as per procedure. The Focus of the AD Engineer includes: 1. Operating IT services provided from centrally hosted either in the cloud or strategic Data Centres.2. Ensure that IT Services managed by the Central IT Operations team are delivered effectively to business customers. This includes the execution of SOPs, management of IT Incidents, IT Changes and IT Problems in ITSM based system on the related processes, procedures and work instructions. Operate and install on Enterprise-level Infrastructure for providing Microsoft services, such as AD, for global initiatives following those through to implementation via collaboration with project and support teams; Identify opportunities to innovate, extend and enhance service delivery everywhere possible; ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigating root causes and supporting resolution of the issues found; Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems; Perform daily system monitoring, verifying the integrity and availability of all involved infrastructure elements server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs. Ensure that the performance, scalability, and security is maintained and optimized; Deliver quality documentation allowing for smooth day-to-day operations; Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation by automation; Contact to vendor technical support for Priority 1 incidents; Cooperate closely with the rest of IT Infrastructure & Operations, Architecture and Security teams. Qualifications Bachelor's Degree 8+ years in AD Operations

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5.0 - 8.0 years

9 - 14 Lacs

Bengaluru

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About Eurofins environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Young and dynamic, we have a rich culture, and we offer fulfilling careers. POSITION TITLE (ENGLISH)Product Support Specialist REPORTING TOManager REPORTING LOCATIONBangalore, India WORKING LOCATIONBangalore, India NUMBER OF FTEs UNDER RESPONSIBILITY: Job description: Very good communication and interpersonal relation skills in an international environment, Ability to adapt and work with either technical or business people At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail). Up to 2 years work experience in an Enterprise application support environment would be a plus. Exposure working in IIS hosted web application is preferred. Good understanding of Windows Server & MS SQL Server concepts is required. Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus. Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. Log tickets based on end user requests to resolve queries within SLA. Perform initial investigations to identify origins of issues. Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA. Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA. Build, maintain and communicate weekly & Monthly statistics to management. Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Experience between 2 years to 4 years. Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage. Experience working with customers from European region would be a plus. Qualifications BE/MCA or any other equivalent degree with required experience

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8.0 - 11.0 years

16 - 20 Lacs

Bengaluru

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Company Description Job description: Below are technical expertises needed for this L2 Support Lead role. Minimum 11 -12years of experience in application support. Experience with leading mid-sized teams Knowledge of DEVOPS methodologies, CD/CI Experience in Release Management & Co-ordination is good to have Customer focused and goal orientated with keen attention to detail. Excellent analytical and problem-solving skills. Excellent verbal/written communication skills. Good competent in English. Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries) Have good practice on ITIL framework to assist in day-to-day BAU Operations, Goo to have. Experience in working with cross functional teams spread across geographies. Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server. Application troubleshooting and ability to coordinate with multiple teams to solve the issues. Proven ability to work within service level agreement in order to solve customer issues. Willing to work in Morning and Afternoon shifts Very good knowledge in SDLC and STLC process. Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOPs. Technical Knowledge: Understanding of single sign on. Good knowledge of RDBMS, SQL Server preferred Experience in debugging the apps with API / REST services. Understand of terraform, Observability, Error handling in Cloud setups. Knowledge of Elastic Search - Mandatory Writing automated scripts / queriesfor validating applications would be appreciated. Any Azure / DevOPS certification

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2.0 - 5.0 years

5 - 15 Lacs

Bengaluru

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JD For Cognos L2 Support Engineer -AEO Report Support Job Title: Report Support Analyst / Consultant Job Summary: Candidate will be responsible for troubleshooting, resolving, developing and preventing technical issues related to our business-critical Reports and Job triggers. This includes identifying and resolving issues with IBM Cognos, SQL, Tableau and GCP technologies. The role requires the ability to reverse engineer, report issues to their source and work with users to understand their needs and requests. The Report Support Analyst / Consultant will be responsible for monitoring data pipeline and job triggers to ensure Reports meet SLAs and proactively communicate with users about any issues or delays and work on Key Responsibilities: Troubleshoot, resolve, and prevent technical issues related to our business-critical Reports and Job triggers. Reverse engineers report issues to their source and work with business users to understand their needs and requests. Monitor data pipeline and job triggers to ensure they meet SLAs and proactively communicate with users about any issues or delays. Work with IBM Cognos - Framework models Transformer and Dynamic Cube, Tableau , SQL, and GCP technologies to identify and resolve issues. Manage Jira tickets and ensure they are completed within SLAs. Provide timely and frequent status updates on issues and tickets until they are resolved. Communicate effectively with users and team members to ensure that issues are understood and resolved. Development of Cognos and Tableau reports based on Business Requirements Requirements: Experience with IBM Cognos, SQL, Tableau and GCP / related technologies. Strong problem-solving skills and attention to detail. Excellent communication skills, both written and verbal. Ability to do multi tasks Experience working with Jira or other similar ticket management systems. Understanding of SLAs and ability to work under pressure. Required Skills Tableau Cognos GCP

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0.0 - 5.0 years

2 - 5 Lacs

Madurai, Chennai, Coimbatore

Hybrid

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Sales Officer Channel Sales & Dealer Management Experience : 3-6 years Education : Bachelors/Master’s in Business, Marketing, Sales, or related field Key Responsibilities : Drive channel sales and manage dealer/distributor networks. Build strong B2B relationships in the medical device sector. Travel extensively across Tamil Nadu for dealer meetings. Handle negotiations, pricing and agreements. Analyze market trends to shape strategic sales plans. You’re a great fit if you : Have prior experience in medical device/channel sales. Are a confident communicator and negotiator. Are results-driven with hands-on market execution skills. Are willing to travel extensively across Tamil Nadu. Application Specialist Experience : 0–1 year Education : Bachelor’s in Biomedical Engineering or related field Key Responsibilities : Support product performance analysis and technical insights. Provide on-site client support and training at hospitals/clinics. Maintain effective communication with internal teams and clients. Collaborate to enhance product usability and satisfaction. Travel as needed to support installations and demos. You’re a great fit if you : Are a recent graduate passionate about healthcare technology. Have strong analytical and communication skills. Can explain technical concepts clearly. Are willing to travel and interact with clients regularly.

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3.0 - 7.0 years

3 - 5 Lacs

Navi Mumbai, Pune, Mumbai (All Areas)

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Position: Application Support Engineer Job Shift: Night Shift Experience: Minimum 1 year Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: Navi Mumbai,Pune,Noida,Indore Salary Range: Ready to Negotiate KEY RESPONSIBILITIES: Provide first level Technical Support to the clients in the USA on the inhouse software applications. Troubleshoot and find the root cause of any technical issue occured at user end and provide solution to user for the same. Duplicate the issue at test environment and share the finding and issue logs to next level. Manage issue resolution by providing solutions from a remote location or by accessing the users desktop. Record escalation from client and notify Development and QC team for required changes/fixes in application. RCA documentation and Issue resolution documentation. Good communication skills, should be able to talk and text on email & chatbot with US customers. Note: Salary will not be a constraint for the right candidate and it may vary based on experience and skill set. Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening. Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.

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2.0 - 4.0 years

4 - 6 Lacs

Hyderabad

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We are seeking a dedicated and technically proficient Application Support Analyst with a strong understanding of S5/Any other SCM Solution and expertise in API integration. The successful candidate will play a critical role in ensuring the seamless operation of our systems and facilitating data transfer among various stakeholders. Key Responsibilities: Provide expert-level support for the S5/Any other SCM Solution, resolving technical issues, and ensuring uninterrupted functionality. Collaborate with system stakeholders to understand their requirements and challenges. Utilize technical knowledge to design, develop, and maintain API integrations between S5/Any other SCM Solution and other relevant systems. Monitor API performance, troubleshoot issues, and implement improvements as needed. Act as a liaison between technical teams and business stakeholders to ensure effective communication and problem resolution. Document and maintain comprehensive records of support requests, resolutions, and system configurations. Qualifications: Bachelors degree in computer science, Information Technology, or a related field. Proven experience in providing application support, with a strong focus on S5/Any other SCM Solution. Extensive knowledge of API integration and development. Strong analytical and problem-solving skills. Effective communication and interpersonal skills to collaborate with both technical and non-technical stakeholders. Detail-oriented with the ability to work in a fast-paced environment. Familiarity with PLM, PIM, or other relevant systems is a plus. Certifications in relevant technologies or systems would be advantageous. Must have skills: Exp in S5/Any other SCM Solution. API.

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2.0 - 4.0 years

7 - 10 Lacs

Noida

Hybrid

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Role & responsibilities Looking for 2-4 years of experience Basic SQL understanding ITIL (Incident Management/Process understanding) Troubleshooting experience Client facing role Good Communications skills SaaS based application know how will be preferred Preferred candidate profile Only Noida location we want local Candidates

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5.0 - 10.0 years

15 - 20 Lacs

Mumbai

Hybrid

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Job Summary: Position Overview: We are hiring a Senior Support Engineer with a strong track record in Trading Middle Office support , and hands-on expertise with technologies like ActiveBatch, PowerShell, SQL Server, Python, AWS/Azure , Octopus , and Docker . The ideal candidate will also have exposure to DevOps practices , CI/CD pipelines, and system automation within regulated financial environments. This role requires deep understanding of the trade lifecycle , batch job orchestration , production stability , and infrastructure support across hybrid cloud and on-premise platforms. Key Responsibilities: Deliver L2/L3 production support for Trading and Middle Office applications Monitor and maintain ActiveBatch job workflows , including root cause analysis of job failures Write, debug, and optimize SQL Server stored procedures and queries Develop and enhance automation scripts using PowerShell and Python Troubleshoot Windows Server issues, logs, application failures, and service restarts Support systems deployed on AWS or Azure and handle environment-specific issues Coordinate with DevOps teams to manage CI/CD deployments via Octopus Manage containerized services and scripts using Docker in test or production environments Collaborate with development, infrastructure, and operations teams for efficient incident resolution Participate in release management, deployment validations, and post-deployment checks Ensure compliance with ITIL processes , internal audit requirements, and change governance Use ServiceNow/Jira for ticketing, knowledge base, and service requests Required Technical Skills: Strong hands-on experience with ActiveBatch or equivalent (Control-M / Autosys) Deep knowledge of SQL Server querying, troubleshooting, and tuning Proficient in PowerShell scripting; working knowledge of Python Experience with Octopus Deploy for managing application releases Familiarity with Docker for container-based deployments and monitoring Exposure to DevOps tools and practices , including CI/CD and automation Working knowledge of Windows Server administration Experience supporting systems on AWS / Azure cloud infrastructure Understanding of Middle Office workflows , trade reconciliation, and FIX protocol Preferred/Bonus Skills: Batch monitoring across multi-tier systems Familiarity with ETL processes and data pipelines Understanding of secure file transfers, APIs, and message queues Awareness of infrastructure as code (IaC) and configuration tools (Terraform, ARM) Exposure to Git, Jenkins, and container orchestration is a plus Education & Certifications: Bachelor’s degree in Computer Science, Engineering, or equivalent Certifications such as ITIL, AWS, Azure, or Microsoft SQL are desirable Soft Skills: Strong analytical and troubleshooting skills Excellent communication and stakeholder management abilities Ability to handle high-pressure trading environments and prioritize incidents Proactive attitude with a focus on ownership and continuous improvement Flexibility for weekend or on-call support rotation as needed

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2.0 - 4.0 years

5 - 7 Lacs

Bengaluru

Work from Office

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Main duties include: Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions. Supporting customers from a wide range of countries. Providing product and installation consultancy, remotely or onsite. Willingness to work beyond working hours when required. Requirements: Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated. Excellent written and verbal English skills 2-4 years of Experience with support for enterprise application systems/big and complicated systems. Ability to work under pressure and provide solutions within the application itself and in the technical environment High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs. Advantages: SQL knowledge Experience working with financial banking systems Web Servers knowledge Please note : All work is conducted in English.

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