1628 Application Support Jobs - Page 43

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Electronic Medical Records (EMR) Good to have skills :NA Minimum 5 year(s) of experience is required Educational Qualification :15 years of full time eduaction Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and supporting the healthcare industry. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of electronic medical records (EMR) systems. Troubleshoot and resolve issues within critical business systems. Collaborate with cross-functional teams to identify and solve complex problems. Contribute to the continuous improvement of system performance and stability. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of software engineering principles and practices. Experience in troubleshooting and resolving issues within critical business systems. Knowledge of database management and SQL queries. Familiarity with healthcare industry standards and regulations. Good To Have Skills:Experience with healthcare information systems. Experience with ITIL framework and incident management processes. Additional Information: The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR). This position is based at our Hyderabad office. A 15 years of full-time education is required. Qualifications 15 years of full time eduaction

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Invoicing CI Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of application issues and incidents. Perform root cause analysis and implement preventive measures. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BRIM Convergent Invoicing CI. Strong understanding of software development life cycle (SDLC) and ITIL processes. Experience in application support and troubleshooting. Knowledge of database management systems and SQL queries. Good To Have Skills:Experience with SAP BRIM Convergent Invoicing CI configuration and customization. Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI. This position is based at our Bengaluru office. A 15 years full-time education and good to have certification is required. Qualifications 15 years full time education and good to have certification

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to analyze system performance and optimize operations. Professional & Technical Skills: Must To Have Skills:Proficiency in EPIC Systems. Strong understanding of system architecture and integration. Experience in troubleshooting and resolving software issues. Knowledge of ITIL framework for incident and problem management. Additional Information: The candidate should have a minimum of 2 years of experience in EPIC Systems. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BRIM Convergent Mediation (CM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education and good to have certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the smooth functioning of critical business systems. Troubleshoot and resolve technical issues in a timely manner. Collaborate with cross-functional teams to address system-related challenges. Contribute to the improvement of application performance and stability. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BRIM Convergent Mediation (CM). Strong understanding of software troubleshooting and problem-solving. Experience in analyzing and resolving technical issues within critical business systems. Knowledge of application support best practices and methodologies. Familiarity with incident management and change management processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Mediation (CM). This position is based at our Bengaluru office. A 15 years full-time education and good to have certification is required. Qualifications 15 years full time education and good to have certification

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. Your role will involve collaborating with cross-functional teams, managing the team's performance, and making key decisions. With your expertise in SAP BTP Integration Suite, you will contribute to solving complex problems and provide innovative solutions. Join our team and make a significant impact on our application development projects. Roles & Responsibilities: Expected to be an SME in SAP BTP Integration Suite Collaborate and manage the team to perform effectively Responsible for team decisions and ensuring their successful implementation Engage with multiple teams and contribute to key decisions Expected to provide solutions to problems that apply across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact for application-related matters Ensure the successful implementation of application development projects Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BTP Integration Suite Strong understanding of application development principles and best practices Experience in designing and implementing scalable and secure applications Knowledge of integration technologies and tools Hands-on experience in troubleshooting and resolving application issues Additional Information: The candidate should have a minimum of 12 years of experience in SAP BTP Integration Suite This position is based at our Hyderabad office A 15 years of full-time education is required Qualifications 15 years of full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Pune office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM z/OS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary : As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for ensuring the successful delivery of projects and providing technical guidance to the team. Your typical day will involve collaborating with stakeholders, analyzing requirements, designing solutions, and overseeing the development and implementation of applications. You will also be involved in troubleshooting and resolving any issues that arise during the project. Key Responsibilities: Monitor batch jobs. Report/resolve issues and batch scheduling changes in TWS tool Perform basic batch operations tasks. (RERUN, Step Restart, HOLD) Handle Current Plan batch activities and ad hoc changes. Monitor critical batches & console alerts. Report batch issues. Apply SOP to troubleshoot. Perform IPL/HMC operations and system maintenances. Handle system breakdowns - Emergency IPL, Dumps Identify & report risks to SLAs and engage stakeholders Monitor System performance Technical Experience: Experience to monitor consoles and other monitoring tools for various alerts and report as required Expertise with batch scheduling tools - particularly in TWS tool. Good to have experience with other scheduling tools like CA-ESP, CA-7, or Control-M Experience to work with Spool management tools, system monitoring and automation tools Expertise & knowledge to perform IPL and knowledge of HMC operations Experienced to support Production/LIVE environment in 24x7 support model Professional Attributes: Technical Competency Problem-Solving Skills Communication Skills Honesty Work Ethic Flexibility Loyalty Determination and Persistence Ability to Work in Harmony with Co-Workers Willingness to improvise knowledge and add to skills Educational Qualification: - University degree in computer science, engineering or equivalent. Additional Information: - The candidate should have a minimum of 3 years of experience in IBM z/OS. - This position is based at our Bengaluru office. - A 15 years full-time education is required.nan

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of application issues and incidents. Perform root cause analysis and implement preventive measures. Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM z/OS. Strong understanding of mainframe systems and architecture. Experience in troubleshooting and resolving application issues on IBM z/OS. Knowledge of JCL, COBOL, and other mainframe programming languages. Experience with job scheduling and monitoring tools on IBM z/OS. Good To Have Skills:Experience with IBM CICS and IMS. Familiarity with ITIL processes and incident management. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 7.5 years of experience in IBM z/OS. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Integration Suite Good to have skills : Application Packaging Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve software-related issues. Collaborate with cross-functional teams to troubleshoot and resolve system problems. Document and communicate technical solutions effectively. Provide technical support and guidance to end-users. Continuously improve system performance and reliability. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BTP Integration Suite. Good To Have Skills:Experience with Application Packaging. Strong understanding of software integration and troubleshooting. Knowledge of SAP BTP components and architecture. Experience in system monitoring and performance optimization. Additional Information: The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite. This position is based at our Ahmedabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication within the team. Implement best practices for system maintenance. Conduct regular system audits to ensure compliance and security. Professional & Technical Skills: Must To Have Skills: Proficiency in SAP Basis Administration. Strong understanding of system monitoring and performance tuning. Experience in SAP system upgrades and installations. Knowledge of SAP security and authorization concepts. Should have Oracle DB experience. Should have worked on AWS cloud platform. Good To Have Skills: Experience with SAP HANA administration. Additional Information: The candidate should have a minimum of 5 years of experience in SAP Basis Administration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Planisware Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Lead, you will be responsible for leading the effort to design, build, and configure applications using Planisware. Your typical day will involve collaborating with cross-functional teams, managing project timelines, and ensuring the successful delivery of applications. Roles & Responsibilities: Lead the effort to design, build, and configure applications using Planisware, acting as the primary point of contact. Collaborate with cross-functional teams to gather requirements, develop project timelines, and ensure successful delivery of applications. Manage project timelines, ensuring that milestones are met and that projects are delivered on time and within budget. Provide technical guidance and support to team members, ensuring that they have the necessary resources and tools to complete their tasks. Stay up-to-date with the latest advancements in Planisware and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Experience in designing, building, and configuring applications using Planisware. Good To Have Skills:Experience with related technologies such as Java, SQL, and Oracle. Strong understanding of software development methodologies and best practices. Experience managing project timelines and ensuring successful delivery of applications. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in designing, building, and configuring applications using Planisware. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Aveva OSIsoft PI Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Provide support to end-users and address their queries and concerns. Monitor application performance and stability, identifying areas for improvement. Perform root cause analysis for incidents and implement preventive measures. Document and maintain technical documentation, including troubleshooting guides and knowledge base articles. Professional & Technical Skills: Must To Have Skills:Proficiency in Aveva OSIsoft PI. Good To Have Skills:Experience with data visualization tools such as Tableau or Power BI. Strong understanding of statistical analysis and machine learning algorithms. Experience with implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 3 years of experience in Aveva OSIsoft PI. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management Strong understanding of IT operations management processes Experience in designing and configuring applications Knowledge of IT service management principles Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, ensuring world-class systems are running smoothly. Utilize exceptional communication skills to keep systems running and maintain quality standards. Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Management Good To Have Skills:Service Desk Voice Support Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting Analytics Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities: Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications. Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions. Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly. Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage. Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Experience with Reporting Analytics. Strong understanding of system or application support processes. Exceptional communication skills, with the ability to accurately define and interpret client issues. Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information: The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Exchange Server Good to have skills : Microsoft 365 Minimum 7.5 year(s) of experience is required Educational Qualification : College B Tech degree preferred Key Responsibilities :Responsible for Email and O365 environment -Creating architectural standards-Instituting solution-testing-Defining solutions -Deal with the Final level of escalation Technical Experience :-Strong technical experience with SMTP, Exchange / Office 365-Proofpoint Enterprise Protection Experience with TAP-O365 PowerShell and Graph API experience -Familiarity with Email Authentication services like SPF, DKIM, DMARC, and DNS record usage for email services Professional Attributes :Ability to work in geographically dispersed teams Educational Qualification:-College B Tech degree preferred Additional Info :-Some nights-weekends for changes done off-hours-few off-hours conference calls with colleagues Qualifications College B Tech degree preferred

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network Operations, Angular JS4 Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :Senior network Analyst you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and reliability. Roles & Responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required.Technical Experiance: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc). Additional Information: The candidate should have experience in troubleshooting issues on large enteprise networks. Strong analytical and communication skills (written / oral) required. Excellent time management skills and strong attention to detail Basic skills in MS Excel / MS Power Point Tasks This position is based at our Bengaluru office. Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP/Cloud certification will be an advantage. Qualifications 15 years full time education CCNA CCNP certification

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills : Unified Communication and Collaboration OperationsJob Requirements :Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures, Network Engineering Planning and Deployment Solution Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc)."Key responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To perform Level 1 troubleshooting readily and update the tickets in timely manner Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required." This position is based at our Bengaluru office. Qualifications Bachelors Degree or higher in ScienceComputer Science Electronics or any other relevant field CCNACCNP certification will be an advantage

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : UNIX Shell Scripting Minimum 5 year(s) of experience is required Educational Qualification : a 15 years of full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your expertise in Splunk Administration and UNIX Shell Scripting. Roles & Responsibilities: Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems and applications. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize your expertise in Splunk Administration and UNIX Shell Scripting to troubleshoot and resolve technical issues. Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing exceptional communication skills to keep systems running smoothly. Stay updated with the latest advancements in technology and apply innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Splunk Administration. Good To Have Skills:UNIX Shell Scripting. Strong understanding of system and application support, with a proven track record of delivering impactful solutions. Exceptional communication skills, with the ability to accurately define and interpret client issues. Solid grasp of troubleshooting and problem-solving techniques. Ability to collaborate effectively with cross-functional teams. Must have Skills :Splunk AdministrationGood to Have Skills :UNIX Shell ScriptingKey Responsibilities :a:Standardized Splunk agent deployment, configuration and maintenance across a variety of UNIX and Windows platforms b:Experience with Splunk Searching and Reporting, Knowledge Objects administration, Clustering and Forwarder Management c:Support Splunk on Unix, Linux and Windows-based platforms Technical Experience :a:At least 5 years of experience in IT with minimum 3 years in Splunk b:Skills in technical areas which support the deployment and integration of Splunk based solutions, Splunk Apps and Add-ons for monitoring and data integrations- including Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc, c:Good to have knowledge on Java scripting, Python, shell scripting-based development Professional Attributes :a:Excellent customer facing skills b:Experience working with a global team c:Strong analytical and problem-solving skills Educational Qualification:a:15 years of full time educationAdditional Info :a:Good verbal and written communication skill Qualifications a 15 years of full time education