Advisor/Customer Success Advisor

Designation : Advisor / Customer Success Advisor

Process : Inbound / Outbound ( Voice Process )

Location: Pune, Maharashtra, India

About Transcom:-
Transcom is a global customer experience (CX) services provider that delivers customer care, sales, technical support, and collections through a combination of digital tools and human interaction. It is known for leveraging AI and automation to provide scalable, multilingual customer support across sectors like fintech, retail, e-commerce, telecom, and travel.

Presence: Operates in 21 countries

Employees: Over 29,000 globally

Languages Supported: 30+

Delivery Centers: 50+ contact centers worldwide

Key Markets: North America, Europe, Latin America, Asia, and now rapidly expanding in India

Transcom India: Transcom India plays a vital role in the company’s global growth strategy, offering a rich blend of talent, language diversity, and cost-effective scalability for customer experience (CX) operations.

About the Role:-

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support

teams For Voice Process . Whether you're a fresher or an experienced professional, if you

have excellent communication skills and a passion for customer service, we'd love to hear from you!

Position: Sales / Insurance Advisory / Customer Support

Roles and responsibilities:-

● working effectively in a fast-paced environment

● Using assigned software and tools to manage customer interactions and data

● Adhering to company policies and procedures

● Maintaining a professional and courteous demeanor at all times

● Providing information about insurance products

● Processing insurance applications or claims

● Answering customer questions about insurance policies

● Handling inbound and outbound calls (depending on LOB)

● Answering customer inquiries and resolving issues related to sales, insurance, or

general product/service information

● Providing accurate and timely information to customers

● Troubleshooting problems and guiding customers through solutions

● Maintaining records of customer interactions

● Escalating unresolved issues to the appropriate department

What We Offer:-

Salary:
Freshers - up to ₹25,000 CTC
Experienced - up to ₹31,000 CTC

Qualifications:-
Graduation is mandatoryFluency in English LanguageImmediate Join or Within 1 week

Interview schedule:-
Monday to Saturday: 10 AM to 5 PM

Interview Rounds:

• Versant Round
• Face to Face Interview Round

Job Types: Full-time, Fresher

Pay: ₹25,000.00 - ₹31,000.00 per month

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Pune, Maharashtra (Required)

Work Location: In person