Advisor/Customer Success Advisor

As an Advisor / Customer Success Advisor at Transcom in Pune, Maharashtra, India, you will be part of a global customer experience services provider known for its innovative use of digital tools and human interaction. With operations in 21 countries and over 29,000 employees worldwide, Transcom is a leader in providing customer care, sales, technical support, and collections services across various sectors like fintech, retail, e-commerce, telecom, and travel. Transcom India is pivotal to the company's global growth strategy, offering a diverse pool of talent, language proficiency, and cost-effective scalability for customer experience operations. In this role, you will work in a fast-paced environment, utilizing software and tools to manage customer interactions and data, while adhering to company policies and procedures. Your responsibilities will include providing information about insurance products, processing applications or claims, answering customer inquiries, and resolving issues related to sales, insurance, or general product/service information. We are seeking enthusiastic individuals with excellent communication skills and a passion for customer service to join our Sales, Insurance, and Customer Support teams in the Voice Process. Whether you are a fresher or an experienced professional, if you have a professional and courteous demeanor, we encourage you to apply. The role may involve handling inbound and outbound calls, troubleshooting problems, maintaining customer interaction records, and escalating unresolved issues to the appropriate department. As part of our team, you will receive a competitive salary based on experience, with opportunities for growth and development. Graduation is mandatory, along with fluency in the English language. Immediate joiners or those available within a week are preferred. Interviews are scheduled from Monday to Saturday between 10 AM to 5 PM, with rounds including Versant and Face to Face interviews. This is a full-time position suitable for freshers and experienced professionals alike. If you are looking to be a part of a dynamic team that values customer satisfaction and innovation, we invite you to apply for the Advisor / Customer Success Advisor position at Transcom in Pune, Maharashtra.,