Admin & Operations - Internship

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm Fastag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About the roleThe candidate will be responsible for handling the Employee Query coming on the helpdesk ticket system and have to ensure the ticket closures within specific TAT.Responsibilities:
Coordinate with the employees travelingEmail writingCoordination within the teamExposure to Manual Fare CalculationEffective Mail Communication and timely coordinationData Management and Queries HandlingEnsuring that the bookings are done on the best available fare basis and maintaining appropriate documentation records for audit purposesDesired Candidate:
Should be very prompt over email/callsA candidate with good communication skills is preferredBasic Excel knowledge is preferred.Verbal and written communication in EnglishShould be available for 3months of InternshipEducationMust be pursuing Graduation or Post Graduation
Why join us:Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India’s fastest-growing Fintech Organization. Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times.
Compensation:If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!