1774 Zendesk Jobs - Page 2

📢 Customer Experience & Operations Associate – STEM Play Labs 📍 Location: Chennai (Adyar) – On-site 🕒 Type: Full-time 💼 Experience: 1–3 years We’re STEM Play Labs , a STEM-focused DTC startup building playful, purpose-led products for kids. We’re looking for a proactive, people-first problem solver to join our team. This is a hybrid role blending customer service, backend operations, and marketing support — perfect for someone who loves wearing many hats in a fast-paced environment. What You’ll Do Respond to customer emails, WhatsApp, and calls with empathy and clarity Manage and update Shopify backend , optimizing as needed Coordinate with operations to track orders, returns, and customer feedback Assist in influencer collaborations and community partnerships Support marketing with campaign setup, content calendars, tracking, and reporting Maintain records of queries, reviews, and CRM inputs You’re Good At Clear, confident communication — both spoken and written Staying organized, juggling multiple conversations, and following up consistently Using tools like Google Sheets, Gmail, website CMSs , and customer support platforms (Zendesk, Intercom, etc.) Taking initiative, solving problems, and working without micromanagement Bonus Points If You Have worked at a DTC brand or startup Understand influencer marketing and social media engagement Have experience with Shopify, WooCommerce, Wix , or similar platforms Why Join Us? If you love talking to people, organizing chaos, and being at the heart of a fast-moving brand , this role is for you. You’ll gain hands-on experience across multiple functions and play a direct role in shaping customer happiness and brand growth. 📩 How to Apply: Fill-in this form https://docs.google.com/forms/d/e/1FAIpQLSe-a4bC_JK9_98nQ1sibxPB6ZP9wQVpFMpKVMGp6Gz1lZSm7g/viewform?usp=header Send your resume to hr@merituseducation.com with the subject line “Customer Experience & Operations – Chennai” .

Hi Everyone, About the Company HCLTech is a leading global technology company that focuses on providing innovative solutions and services to its clients. Our mission is to deliver exceptional value through technology and to foster a culture of collaboration and inclusivity. About the Role We are currently hiring for the position of SR. SUPPORT ENGINEER. This role is crucial in ensuring that our clients receive the highest level of support and service. Responsibilities Provide support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and Slack. Collaborate with team members to resolve client issues efficiently. Maintain documentation of support processes and client interactions. Qualifications Experience: 2.5 Yrs - 5 Yrs Location: Chennai Notice Period: immediate to 30 days Required Skills Proficiency in Zendesk Experience with ServiceNow Familiarity with Freshdesk Experience of Salesforce Experience using Asana and Slack Preferred Skills Strong problem-solving skills Excellent communication abilities Ability to work in a fast-paced environment Pay range and compensation package Details regarding the pay range or salary will be discussed during the interview process. ```

We are looking for a proactive and empathetic Customer Success Executive to join our dynamic team. You will play a key role in ensuring students succeed in their MBA preparation journey using our products and services. As the main point of contact for learners, you will provide ongoing support, mentorship, and guidance, while also acting as a bridge between the student and product teams. Guide and mentor students through their MBA preparation journey. Ensure effective use of CATKing’s Learning Portals, Products and Mocks Address student queries wrt the technical issues if any and provide timely support. Monitor and improve student satisfaction and Live Classes attendance. Act as a communication bridge between the other teams and Students Share feedback and suggest improvements to enhance the student experience. Facilitate the smooth usage of the CATKing Platforms to the students through communication , Feedback calls and mentorship sessions as required Take students feedback, reviews and results updates on completion of the course Key Skills & Qualifications: Female with good communication skillsMinimum qualification-Graduation done (Preferred Engineers) Previous experience in customer facing roles or customer support roles Excellent English communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to manage multiple client accounts and prioritize tasks effectively. Familiarity with CRM tools , Ticketing platforms like freshdesk, zendesk etc A customer-first mindset with a genuine desire to help others succeed.

As an Onsite Engineer at greytHR, you will be a key player in ensuring the success of our clients by delivering onsite training, guiding them through the implementation process, and providing ongoing support to help them maximize the value they derive from our software. In this role, your primary responsibility will be to conduct comprehensive training sessions at client locations within Bangalore, focusing on greytHR's functionality, configuration, and best practices. You will customize training sessions to meet the specific needs and learning styles of diverse user groups, ensuring that clients have a thorough understanding of how to effectively utilize greytHR. Additionally, you will partner with clients during the implementation phase, offering guidance and troubleshooting assistance as needed. You will configure greytHR settings and workflows to align with client requirements, assist with data migration and system integration, and provide post-implementation support to address any issues or questions that may arise. Building strong relationships with clients will be a crucial aspect of your role, as you act as a trusted advisor and advocate for their success. You will gather feedback to identify areas for improvement in training materials and implementation processes, communicate effectively with clients by providing timely updates and addressing concerns promptly. To excel in this position, you should possess excellent verbal and written English communication skills. Proficiency in Hindi, Telugu, Tamil, or Malayalam will be an added advantage. Strong eagerness towards learning, flexibility with working hours, and proficient skills in MS Excel Office Suite are essential. Additionally, experience with customer support platforms like Zendesk or Freshdesk would be valuable. A Bachelor's degree in any discipline with a maximum career gap of 3 years, along with a minimum of 2 years of experience in customer-facing roles, preferably in software training or implementation, is required for this role. A proven track record of client engagement, effective communication, and a strong customer focus are essential qualities for success in this position. Join us at greytHR for a collaborative team environment, extensive client interaction, flexibility to work remotely or on-site, competitive compensation, and a comprehensive benefits package that aligns with market standards.,

As a Python Developer at VCollab, your primary responsibility will be to support VCollab customers by creating custom scripts and interfaces to enable them to read FEA, CFD, and CAD files of different formats. You will extract the required data and provide 3-D visualization reports to the users. Interacting with pre- and post-sales support, you will identify customization and scripting needs, develop, and document Python scripts to automate and customize VCollab application execution for required support. You will customize VCollab translators and viewers, providing customer-requested functionality through writing scripts and user interfaces on top of VCollab Python APIs. Creating Python scripts to automate the execution of VCollab applications and methods for 3D digital reports will also be a key responsibility. Collaborating with product managers, pre- and post-sales executives, customers, prospects, and resellers, you will identify necessary workflows to deliver customer-requested functionality and provide required customization and automation support. Additionally, liaising with other VCollab development team members to extract necessary information from viewers and undertaking research and development projects will be part of your role. To excel in this position, you must have a strong proficiency in Python with a deep understanding of object-oriented programming and Numpy. A proficient understanding of engineering mechanics, structural and fluid dynamics, finite element and/or finite volume methods is essential. Familiarity with common data structures, algorithms used in finite element solvers, meshing algorithms, tessellation, solid modeling, and experience with Abaqus, Ansys, and Hypermesh scripting and automation are required. You should be familiar with both Microsoft Windows and Linux operating systems, have a good understanding of code versioning using Git, and experience with issue tracking tools like Jira and Zendesk. Strong analytical and problem-solving skills, technical writing abilities, and ideally, a Master's degree or Ph.D. in Mechanical/Aerospace/Automobile or a related field are highly preferred. This position is available in Bangalore, India, and Detroit/Troy, MI, USA. For further inquiries or to apply, please contact careers@vcollab.com.,

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubleshoot issues, and ensure a positive experience with our platform. Key Responsibilities Provide prompt, friendly, and professional support via chat, email, and phone Troubleshoot and resolve customer issues, escalating when necessary Guide customers through product features, settings, and troubleshooting steps Maintain detailed and accurate records of all interactions Collaborate with internal teams (Customer Success, Product, Tech Support) for complex queries Identify and share recurring issues to improve processes and customer experience Contribute to FAQs, knowledge base articles, and support guides Requirements Experience: 12 years in chat/email/phone support, preferably in SaaS or e-commerce Good at understanding and using software tools and platforms Excellent written and verbal communication skills in English Strong problem-solving and multitasking skills Comfortable working in fast-paced environments Prior experience with live chat and helpdesk tools (e.g., Intercom, Zendesk, Freshdesk) is a plus Prior experience with marketing automation or workflow automation tools is a plus. Basic understanding of e-commerce platforms like Shopify, WooCommerce, Magento and/ or CRMs/ ERPs is preferred Work Schedule Flexible to work in one of these shifts: 9 AM 6 PM, 12 PM 9 PM, or 2 PM 11 PM Comfortable working Monday to Saturday or Tuesday to Sunday What We Offer Competitive salary and incentives Opportunity to work with a fast-growing SaaS company in the e-commerce space Exposure to global D2C brands and e-commerce businesses Collaborative, growth-focused team culture Skill development in SaaS, customer success, and marketing automation Show more Show less

From Fivetrans founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. Were proud that more organizations continue to leverage our technology every day to become truly data-driven. About The Role Fivetrans SaaS Connector group builds and maintains the hundreds of connectors that keep our customers data flowing. As a Product Operations Manager, Connectors you will own the day-to-day rhythms and tooling that let the Connector PMs ship fixes, enhancements, and new features quickly and safely. Youll combine rigorous process management with hands-on technical chops to keep customer-visible quality high while unblocking the team to move fast. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies Youll Use Jira, GitHub, SQL, Slack, Google Workspace, Looker, Sigma, Zendesk, Salesforce, AI tools (e.g., GitHub Copilot, ChatGPT, Claude), and an internal Fivetran connector observability platform. What Youll Do Manage the Feature Requests Pipeline Triage and assign feature requests, and partner with Product Management, Engineering to remove bottlenecks and keep delivery on track. Oversee the entire lifecycle of feature requests while applying strong project-management discipline to maintain clear timelines, aligned stakeholders, and well-managed expectations. Own Team Process & PDLC Design and run weekly stand-ups, backlog refinement, and monthly business reviews while building an evolving metrics cadence that equips product managers with timely, actionable insights to drive better outcomes. Lead Customer-Facing Communications Own and facilitate customer communications as part of managing the feature lifecycle. Ensure messaging reflects Fivetrans voice and tone, and proactively coordinate with Support and Engineering to minimize customer impact and support volume. Spearhead Internal Tooling Workflows Build and automate internal tools using AI/no-code tools (e.g., Slack/Jira bots, SQL checks, dashboards) that reduce friction in the product development lifecycle. Focus on enabling product managers to operate with more speed, visibility, and self-serve insight. Automation & AI governance Identify and build high-leverage automations (e.g., release-note generation, support triage, customer feedback tagging) to reduce manual work and accelerate delivery. Champion responsible AI usage by establishing scalable frameworks for prompt engineering, output review, and operational monitoring. Skills Were Looking For Experience 35 years in product, engineering, or operations roles within a SaaS or data platform environment; ideally 1+ year supporting ETL/ELT pipelines or connector/integration tooling. Technical Fluency Comfortable writing non-trivial SQL queries, automating workflows via scripts or low-code platforms, and debugging Jenkins or GitHub Actions pipelines. Automation Mindset Proven ability to identify manual, repetitive tasks and replace them with bots, dashboards, or internal tools that optimize team efficiency. Execution Discipline Strong understanding of Agile/Scrum practices, backlog hygiene, and phased rollouts (e.g., feature flags, cohort-based launches); capable of managing cross-functional dependencies with minimal supervision. Communication & EQ Skilled at translating technical connector-level issues into clear business context and customer impact; confident facilitator who drives alignment across Engineering, Product, Support, and Go-to-Market teams. Bias for Action You move fast, prototype early, and iterate using real data; comfortable operating with ambiguity and course-correcting quickly. Values Alignment Demonstrated commitment to Fivetrans Product norms: Customer-Centric, Curious & Innovative, Data-Driven, Kind & Candid, Resilient & Committed. Perks And Benefits 100% employer-paid medical insurance Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran&aposs Benefits by Region. Were honored to be valued at over $5.6 billion, but more importantly, were proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetrans culture and what its like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don&apost hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability. Show more Show less

Customer Support Specialist, Digital Products This role is crucial for ensuring a high level of customer satisfaction by providing excellent technical support and assistance to users of our digital products and applications. Job Description: Title: Customer Support Specialist, Digital Products Location: Gurugram, Haryana, India Experience: 2-5 years in customer support, technical support, or a related role, preferably in a digital product or SaaS environment. About the Role: We are seeking a dedicated and customer-focused Customer Support Specialist to be the frontline for our users, providing exceptional technical assistance and problem resolution for our portfolio of digital products and applications. You will be responsible for understanding customer issues, guiding them through solutions, and ensuring a positive experience that contributes to customer retention and satisfaction. This role requires a blend of technical aptitude, strong communication skills, and a genuine desire to help users succeed with our products. Key Responsibilities: Customer Issue Resolution: Provide timely and effective technical support to customers via multiple channels (e.g., email, chat, phone, support tickets). Troubleshooting & Diagnosis: Accurately identify, diagnose, and troubleshoot technical issues related to digital products, applications, and their features. Product Expertise: Develop and maintain a deep understanding of our digital products, their functionalities, common use cases, and underlying technologies. Guidance & Education: Guide customers through steps to resolve issues, explain product features, and help them maximize their use of our applications. Documentation & Knowledge Base: Contribute to and update our internal knowledge base and customer-facing FAQs to empower self-service and streamline support processes. Issue Escalation: Escalate complex technical issues to higher-tier support, engineering, or product teams when necessary, ensuring all relevant information is captured. Feedback Collection: Gather customer feedback and insights, feeding them back to product development and engineering teams for continuous improvement. CRM & Ticketing System Management: Accurately log, track, and manage all customer interactions and issues within our CRM or ticketing system (e.g., Zendesk, Salesforce Service Cloud, or custom solutions). Customer Relationship Building: Foster positive relationships with customers, acting as a friendly and knowledgeable advocate for their needs. SLA Adherence: Ensure adherence to service level agreements (SLAs) for response and resolution times. Required Qualifications: Bachelor's degree in a relevant field (e.g., Computer Applications, IT, Business, or equivalent practical experience). 2-5 years of experience in a customer support, technical support, or helpdesk role. Proven experience supporting digital products, web applications, mobile apps, or SaaS solutions. Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly and patiently to non-technical users. Strong problem-solving and analytical abilities, with a methodical approach to troubleshooting. Familiarity with common operating systems (Windows, macOS, Linux basics), web browsers, and mobile platforms (iOS, Android). Experience using CRM software and ticketing systems for managing customer interactions. Ability to work independently and as part of a team in a fast-paced environment. High degree of empathy and a customer-centric mindset. Preferred Qualifications: Experience with SQL queries or basic API testing for troubleshooting. Familiarity with Agile development methodologies. Experience with live chat or phone support. Knowledge of basic networking concepts. Any additional language proficiency relevant to your customer base.

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We innovate the leading-edge of clinical research data. We do it faster, better and with an eye on the future of our industry. Job Summary: We are seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage our Tier 1 help desk team. The ideal candidate will have a strong background in IT support, customer service, and team management. As the Tier 1 Manager, you will be responsible for overseeing the daily operations of the help desk team, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. You will also be responsible for developing and refining support processes, training staff, and collaborating with other IT teams to ensure seamless service delivery. Key Responsibilities: Team Leadership: Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching, performance feedback, and support to ensure team members meet or exceed service level agreements (SLAs) and key performance indicators (KPIs). Service Delivery: Ensure the timely and efficient resolution of support requests, including troubleshooting hardware, software, and network issues. Ensure that team members are adhering to best practices in customer service and technical support. Escalation Management: Act as the point of escalation for complex or high-priority issues that cannot be resolved at Tier 1. Work closely with Tier 2 and other technical teams to ensure seamless escalation and issue resolution. Process Improvement: Continuously evaluate and improve help desk workflows, processes, and systems to ensure optimal efficiency and customer satisfaction. Identify and implement strategies to improve the speed and quality of issue resolution. Training and Development: Develop and implement training programs for new help desk agents. Provide ongoing education and professional development opportunities to ensure the team stays up-to-date with evolving technologies, tools, and best practices. Performance Management: Monitor and assess the performance of Tier 1 help desk agents. Prepare regular performance reviews and set individual and team goals. Implement corrective actions when necessary to improve service delivery and team performance. Knowledge Base Management: Oversee the creation, maintenance, and optimization of the knowledge base, ensuring that documentation is accurate, up-to-date, and easily accessible for the team and end-users. Customer Experience: Foster a customer-centric culture within the team. Ensure the team provides exceptional customer service, handles inquiries professionally, and resolves issues in a timely manner. Reporting and Metrics: Analyze help desk data and trends to produce regular reports on team performance, ticket resolution times, user satisfaction, and other relevant metrics. Use this data to drive continuous improvement. Collaboration: Work with other departments, such as IT, HR, and project management, to identify recurring issues, implement solutions, and ensure alignment with company objectives. Tool and System Management: Ensure that help desk software and ticketing systems are functioning properly. Evaluate and recommend new tools or technologies to enhance the team’s efficiency and support capabilities. Required Skills and Qualifications: Experience: 3-5 years of experience in a help desk or IT support role, with at least 1-2 years of management or supervisory experience. Leadership: Proven ability to lead and motivate a team, including coaching, mentoring, and performance management. Customer Service Excellence: Strong background in customer service, with the ability to handle difficult situations and resolve conflicts effectively. Technical Knowledge: Solid understanding of IT support fundamentals, including troubleshooting hardware, software, networking, and operating systems. Problem Solving: Strong analytical skills, with the ability to diagnose and resolve technical issues efficiently. Communication Skills: Excellent verbal and written communication skills. Ability to interact with users at all technical levels and provide clear, concise explanations. Ticketing Systems: Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and knowledge management platforms. Process Improvement: Experience in process optimization and implementing best practices to improve service delivery and efficiency. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Preferred Qualifications: Certifications: ITIL certification or other relevant certifications in IT support or service management is a plus. Experience with ITSM Tools: Familiarity with IT Service Management (ITSM) frameworks and tools. Industry Knowledge: Experience in specific industries (e.g., healthcare, finance, technology) is a plus, especially with specialized software or applications. Education: Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm – The #1 app for mental fitness. Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards. Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along – Digital fitness and wellness platform Does this sound like something you’d like to explore? Then we’d love to hear from you! To apply, please submit your CV and a cover letter letting us know why you think you’d be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified. Please note that Signant does not accept unsolicited resumes from Third Party vendors.

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communication: Excellent written English (grammar, clarity, tone) Basic verbal English for handling limited voice interactions Preferred Skills: Basic understanding of tools like Zendesk, Freshdesk, or CRM systems Familiarity with Google Suite/MS Office Ability to work under pressure and handle multiple chats/emails simultaneously Flexible to work in night shifts and rotational week-offs

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/ Cyara’s Values: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara’s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. What You Will Do / Responsibilities Develop a technical familiarity with the company's products through completing internal training courses. Research, verify and maintain content of installation, user manuals and support articles. Work together with the Cyara Engineering team to stay abreast of upcoming features. Create new documentation content related to, but not limited to theCyara User Guide, Deployment Guide, API reference, Release Notes, technical whitepapers, and support articles. Design, develop, and maintain instructor-led and self-paced eLearning content. Partner with SMEs to translate technical procedures and systems into digestible training materials. Establish and uphold content standards for clarity, accessibility, branding, and instructional quality Build curriculum pathways for field, support, and leadership roles (technical, safety, soft skills, etc.). Continuously evaluate and improve content based on learner feedback and performance data. Ensure learning outcomes align with practical assessments and role competencies Experience: Minimum 2 years’ commercial experience in designing instructional content for eLearning, and ILT, technical writing, developing training materials and/or user manuals. Excellent English written and verbal skills and the ability to write clear and concise technical content that can be understood by a globally diverse audience. Ability to elicit and elaborate information from various internal departments and external sources as necessary. Ability to grasp complex concepts, review materials, complete writing assignments and recommend revisions according to set standards regarding order, clarity, style, and terminology. Familiarity with LMS Platforms, e-Learning, and/or SCORM/xAPI standards Experience working with code management systems (GIT). Proficiency with eLearning authoring tools (e.g., Articulate, Adobe Captivate, Camtasia, Vyond, Photoshop, Illustrator, Premier Pro) Nice To Have: Knowledge of adult learning theory and instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy). Knowledge and experience of using HTML/CSS for creating content. Experience with Zendesk, Salesforce, Wordpress, Camtasia or similar. Knowledge Agile software development practices, SDLC, or DDLC. Experience working in high-growth environments or an entrepreneurial spirit. Experience with DITA, Markdown, JSON, XML and HTML, and authoring tools such as oXygen XML, Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. Interested? Know someone who might be? Apply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

About Us QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarizing, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without limits" is at the core of everything we do at QuillBot. QuillBot is looking for a Customer Success Specialist II to join our team! Responsibilities Handle customer inquiries and complaints, providing timely and effective resolutions to ensure customer satisfaction. Build strong relationships with customers through honest and clear communication. Deliver exceptional customer service by addressing concerns with empathy and professionalism. Identify opportunities to convert free users into paid customers through upselling strategies. Collaborate with internal teams to resolve customer issues efficiently. Keep customers informed about new products, features, and services. Follow up with customers to ensure their concerns are fully addressed. Understand customer needs and provide personalized solutions to enhance their experience. Engage with and manage community platforms such as Discord, app stores, Play Store, and Trustpilot to promote products and gather user feedback. Qualifications 3+ years of experience in a SaaS-based product company with hands-on customer support experience (preferably in international voice, email, or chat support). Excellent verbal and written communication skills in English. Strong problem-solving skills with the ability to handle multiple tasks efficiently. Proven experience in B2B / team plan customer support, with the ability to manage complex, multi-user accounts and provide tailored solutions for business clients. Outbound customer engagement experience is a plus, including proactive outreach to users for feedback, retention, and upselling purposes. Experience with CRM tools like Zendesk is a plus. Prior experience managing community platforms to engage users and promote products is a plus. Basic understanding of AI language models and general technical know-how is preferred. Familiarity with basic troubleshooting for Mac and Windows platforms to assist customers with common technical issues. Detail-oriented, proactive, and eager to learn. Willing to work flexible shifts, including weekends if required. Open to working across voice, email, and chat support channels. Benefits & Perks Competitive salary, stock options & annual bonus Medical coverage Life and accidental insurance Vacation & leaves of absence (menstrual, flexible, special, and more!) Developmental opportunities through education & developmental reimbursements & professional workshops Maternity & parental leave Hybrid & remote model with flexible working hours On-site & remote company events throughout the year Tech & WFH stipends & new hire allowances Employee referral program Premium access to QuillBot Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience! This role is eligible for hire in India. We are a virtual-first company and have employees dispersed throughout the United States, Canada, Germany, Netherlands, and India. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation. #Learneo Equal Employment Opportunity Statement (EEO) We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation. About Learneo Learneo is a platform of builder-driven businesses, including Course Hero, CliffsNotes, LitCharts, Quillbot, Symbolab, and Scribbr, all united around a shared mission of supercharging productivity and learning for everyone. We attract and scale high growth businesses built and run by visionary entrepreneurs. Each team innovates independently but has a unique opportunity to collaborate, experiment, and grow together, and they are supported by centralized corporate operations functions, including HR, Finance and Legal.

About Us QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarizing, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without limits" is at the core of everything we do at QuillBot. QuillBot is looking for a Customer Success Specialist II to join our team! Responsibilities Handle customer inquiries and complaints, providing timely and effective resolutions to ensure customer satisfaction. Build strong relationships with customers through honest and clear communication. Deliver exceptional customer service by addressing concerns with empathy and professionalism. Identify opportunities to convert free users into paid customers through upselling strategies. Collaborate with internal teams to resolve customer issues efficiently. Keep customers informed about new products, features, and services. Follow up with customers to ensure their concerns are fully addressed. Understand customer needs and provide personalized solutions to enhance their experience. Engage with and manage community platforms such as Discord, app stores, Play Store, and Trustpilot to promote products and gather user feedback. Qualifications 3+ years of experience in a SaaS-based product company with hands-on customer support experience (preferably in international voice, email, or chat support). Excellent verbal and written communication skills in English. Strong problem-solving skills with the ability to handle multiple tasks efficiently. Proven experience in B2B / team plan customer support, with the ability to manage complex, multi-user accounts and provide tailored solutions for business clients. Outbound customer engagement experience is a plus, including proactive outreach to users for feedback, retention, and upselling purposes. Experience with CRM tools like Zendesk is a plus. Prior experience managing community platforms to engage users and promote products is a plus. Basic understanding of AI language models and general technical know-how is preferred. Familiarity with basic troubleshooting for Mac and Windows platforms to assist customers with common technical issues. Detail-oriented, proactive, and eager to learn. Willing to work flexible shifts, including weekends if required. Open to working across voice, email, and chat support channels. Benefits & Perks Competitive salary, stock options & annual bonus Medical coverage Life and accidental insurance Vacation & leaves of absence (menstrual, flexible, special, and more!) Developmental opportunities through education & developmental reimbursements & professional workshops Maternity & parental leave Hybrid & remote model with flexible working hours On-site & remote company events throughout the year Tech & WFH stipends & new hire allowances Employee referral program Premium access to QuillBot Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience! This role is eligible for hire in India. We are a virtual-first company and have employees dispersed throughout the United States, Canada, Germany, Netherlands, and India. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation. #QuillBot Equal Employment Opportunity Statement (EEO) We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

About the Role: We are looking for a Senior Operations Lead – Customer Support with a strong foundation in chat-based support operations, while also having exposure to voice/call support environments (including vendor-managed call centers). The ideal candidate will come with extensive experience in e-commerce or quick commerce environments and should possess a startup mindset – someone who understands what it takes to build high-performing teams and scalable processes from the ground up. Key Responsibilities: ● Lead day-to-day operations for chat support while also overseeing voice/call support, including vendor-managed call centers. ● Build, manage, and scale support operations with a sharp focus on quality, speed, and resolution. ● Define and track key performance metrics (CSAT, TAT, FRT, resolution rate, etc.) across support channels. ● Partner with vendor partners to align on SLAs, capacity planning, performance, and escalation management. ● Hire, train, and mentor internal support teams while working closely with external partners. ● Collaborate cross-functionally with Product, Tech, and CX teams to resolve systemic issues and improve customer journeys. ● Establish scalable processes, SOPs, and tools for consistent service delivery. ● Drive a culture of continuous improvement using data, feedback, and insights. Requirements: ● 10+ years of experience in customer support operations with strong chat support expertise, and exposure to call support (in-house or vendor-led). ● Prior experience in e-commerce, quick commerce, or high-growth consumer tech startups. ● Proven ability to work with and manage third-party vendors/call center partners. ● Track record of building teams and support functions from scratch in dynamic environments. ● Strong analytical mindset and comfort with CRM tools (Freshdesk, Zendesk, Intercom, etc.). ● Excellent leadership, communication, and stakeholder management skills. ● Bias for action and a hands-on, solution-oriented approach.

Key Responsibilities: Voice Process: Handle inbound/outbound international customer calls . Provide real-time assistance for issues related to products, orders, services, billing, or tech support. Escalate unresolved queries to higher support levels if required. Maintain high standards of call quality, accuracy, and customer satisfaction. Non-Voice Process: Respond to customer emails and chat queries accurately and efficiently. Address concerns related to transactions, account issues, or service requests. Follow internal documentation protocols and update CRM/ticketing tools. Meet productivity and quality targets for chat/email volumes. Eligibility Criteria: Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (Freshers encouraged to apply) Communication: Fluent English (spoken and written) Neutral accent (for voice process) Strong grammar and typing skills (for non-voice) Typing Speed (Non-Voice): 3035 WPM with 90% accuracy Flexibility: Comfortable with night shifts and rotational week-offs Key Skills: Strong customer service orientation Ability to multitask (especially in non-voice chat/email queues) Basic knowledge of CRMs and support platforms (e.g., Zendesk, Salesforce) Patience, empathy, and problem-solving attitude

Key Responsibilities: For Voice Process: Handle inbound and outbound calls from international customers. Provide support for queries related to products, services, orders, billing, or technical issues. Maintain professionalism, empathy, and accuracy during all calls. Log call details and resolutions in CRM systems. For Non-Voice Process: Respond to customer emails and chat messages efficiently and professionally. Resolve queries related to transactions, account status, service requests, etc. Follow predefined workflows and templates to ensure clarity and compliance. Ensure timely follow-ups and documentation. Eligibility Criteria: Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (Freshers encouraged to apply) Communication: For Voice: Excellent spoken English with neutral or US/UK accent For Non-Voice: Strong written English with good grammar and typing skills Typing Speed (Non-Voice): Minimum 3035 WPM with 90%+ accuracy Flexibility: Comfortable working in night shifts and rotational week-offs Key Skills: Good interpersonal and problem-solving skills Active listening and comprehension abilities Ability to multitask and manage time effectively Familiarity with tools like Zendesk, Freshdesk, Salesforce, or any CRM is a plus

e're Hiring: Customer Chat Support Executive 📍 Location: Gurgaon, Delhi 🕒 Experience: 0–2 Years 💼 Employment Type: Full-Time 💰 Salary: Competitive, based on experience Are you a great communicator who thrives in fast-paced digital environments? We're looking for enthusiastic Customer Chat Support Executives to join our team and deliver exceptional support experiences through live chat, email, and social media platforms. 🔧 Key Responsibilities: Respond to customer queries via live chat , email , and social channels Troubleshoot issues and provide accurate, timely information Maintain high levels of customer satisfaction and professionalism Log customer interactions and follow up on unresolved issues Work closely with cross-functional teams to resolve complex queries Adhere to SLA timelines and internal quality standards ✅ Requirements: Excellent written communication skills Proficiency in English (spoken & written) Ability to multitask and work under pressure Familiarity with customer support tools like Zendesk, Freshdesk, Intercom, etc. is a plus Flexible to work in rotational shifts , including weekends Minimum qualification: Graduate in any discipline

Location : Pune Experience : 4–5 Years Shift : Night Shift (US/Global Support Coverage) Job Type : Full-time About the Role: We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours. Key Responsibilities: Provide Tier 1/2 technical support during night shifts Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors. Write and execute SQL queries to support data troubleshooting and reporting. Monitor infrastructure and applications; respond to system alerts and anomalies. Document incidents, resolutions, and standard operating procedures clearly and concisely. Work closely with global teams to escalate and track critical issues. Required Skills & Qualifications: 4–5 years of experience in a technical support role. Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk. Proficient in SQL for data lookup and issue analysis. Basic understanding of cloud infrastructure and services. Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing. Experience with scripting languages such as Python or Shell scripting is a plus. Strong communication, problem-solving, and time management skills. Comfortable working independently on night shifts. Preferred Qualifications: Exposure to Linux/Unix environments and command-line tools. Experience using ticketing systems like Jira, Zendesk, or ServiceNow. Familiarity with REST APIs and testing tools like Postman. Prior experience in 24/7 support or night shift roles. What We Offer: Competitive compensation with night shift allowance. A collaborative, globally distributed support team. Clear growth paths within Technical Support Ongoing training and skill development in tools, infrastructure, and troubleshooting. Kindly provide your details here: https://forms.gle/Xpgphb3nfQZuM4hD9

Job Title: Technical Support Associate Location: Bangalore Experience : Freshers CTC: 2.5 - 3 LPA About Paywize: Paywize is a leading fintech company dedicated to providing seamless payment solutions. Our mission is to enhance digital transactions through innovative technology, ensuring secure and efficient financial operations. As we continue to grow, we are seeking a Technical Support Specialist to join our team and provide top-notch support to our clients and internal teams. Job Summary: The Technical Support Specialist will be responsible for troubleshooting technical issues, assisting customers with product-related inquiries, and ensuring the smooth operation of Paywize’s payment systems. This role requires strong problem-solving skills, customer service expertise, and a solid understanding of fintech or payment gateway technologies. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Diagnose, troubleshoot, and resolve software, integration, and connectivity issues . Assist clients with onboarding, configuration, and usage of Paywize’s payment solutions. Escalate complex issues to relevant internal teams and ensure timely resolution. Maintain accurate records of customer interactions and resolutions in the ticketing system. Collaborate with the development and product teams to improve system performance and user experience. Conduct testing and validation for new software updates and features. Provide training and documentation for clients and internal stakeholders. Monitor system performance, identify potential risks, and suggest improvements. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, Engineering , or a related field (preferred). 1-3 years of experience in a technical support role , preferably in fintech or payment gateways. Strong knowledge of API integrations, SQL databases, networking, and troubleshooting tools . Familiarity with payment processing systems, POS devices, and transaction security protocols . Experience with ticketing systems such as Zendesk, Jira, or Freshdesk. Excellent communication and problem-solving skills. Ability to work in a fast-paced, customer-focused environment. Strong analytical skills and attention to detail. Preferred Qualifications: Experience in fintech, banking, or e-commerce payment systems . Knowledge of RESTful APIs, scripting languages (Python, Bash), or cloud technologies . IT certifications such as CompTIA A+, ITIL, or relevant technical certifications . Why Join Paywize? Competitive salary and benefits package. Opportunities for career growth in a fast-growing fintech company. Work with cutting-edge payment technologies . Collaborative and innovative work environment. Training and professional development opportunities. How to Apply ? Fill in the form below or you can directly walk-in to our office in Bangalore Location: Paywize Technologies Pvt. Ltd. M.R Complex, 7th Cross, 6th Main Rd, BTM 2nd Stage, Bengaluru, Karnataka 560076 Timing: 10 Am onwards For any queries contact us at Lakshitha - 9902877291 Bhargav - 9071007776 Join us and be part of the fintech revolution! Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communication: Excellent written English (grammar, clarity, tone) Basic verbal English for handling limited voice interactions Preferred Skills: Basic understanding of tools like Zendesk, Freshdesk, or CRM systems Familiarity with Google Suite/MS Office Ability to work under pressure and handle multiple chats/emails simultaneously Flexible to work in night shifts and rotational week-offs

Key Responsibilities: Handle customer queries via phone, email, and chat, providing technical assistance and product support. Troubleshoot hardware, software, network, or account-related issues as per process guidelines. Guide customers through step-by-step solutions and escalate complex cases to advanced teams. Log and update customer interaction details accurately in CRM/support tools. Meet defined SLAs for response time, resolution, and customer satisfaction. Educate customers on product features, usage tips, and best practices. Collaborate with other teams (development, sales, QA) to improve service quality. Skills & Qualifications: Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent). Strong communication skills in English (spoken and written) with a clear accent. Basic technical knowledge of computers, mobile devices, software applications, and networking concepts. Problem-solving attitude and patience in dealing with customers. Ability to multitask and use CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira). Experience in customer service or technical support is a plus but freshers with a learning mindset are welcome. Soft Skills: Empathy and active listening Clear and effective communication Time management and multitasking Adaptability to changing processes and tools

Key Responsibilities: Respond promptly to customer queries via chat, email, and limited voice calls . Assist international clients in troubleshooting issues or answering product-related questions. Document customer interactions accurately in CRM systems. Ensure adherence to quality standards and process SLAs. Maintain professionalism and empathy in all communications. Eligibility Criteria: Education: Any graduate (B.A, B.Com, B.Sc, BBA, BCA, etc.). Experience: Freshers or up to 1 year of customer service experience. Typing Speed: Minimum 30 WPM with 90%+ accuracy . Communication Skills: Excellent written English (grammar, structure, and clarity). Basic spoken English for voice calls (training provided). Preferred Skills (Not Mandatory): Familiarity with basic customer service tools like Zendesk, Freshdesk, or Outlook. Understanding of e-commerce, tech support, or SaaS platforms (preferred). Basic knowledge of MS Office tools (Excel, Word, Outlook).

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards. Requirements Proficiency in English (both written and verbal) At least 1 year of customer service experience Experience with tools like Gorgias, Zendesk, or Shopify is a plus Excellent problem-solving and communication skills Adaptable and solutions-oriented mindset Technical Requirements Personally owned PC or laptop with an i5 processor or equivalent Minimum of 15 Mbps for both upload and download internet speed Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.