About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Search/Information Retrieval Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of search solutions that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of information retrieval systems. In this role, you will also be responsible to: Build next-generation search architectures that maximize precision and recall. Design innovative relevance signals that capture subtle user preferences. Design indexing strategies that handle massive document collections efficiently. Create smart query understanding systems that decode complex user intent. Craft ranking models that learn from rich interaction data. Build robust testing frameworks to measure and improve search quality. Design clean, maintainable code that powers mission-critical search systems. Mentor teammates on search architecture and best practices. Requirements Qualifications / Experience / Technical Skills Bachelor's degree or equivalent experience in Computer Science, Information Science, or related field 5+ years of experience developing search solutions Strong proficiency in Python Hands-on experience with search engines (Elasticsearch, Solr, or similar) Strong understanding of information retrieval concepts (TF-IDF, BM25, vector search) Expertise in SQL databases and experience with NoSQL solutions Experience with text processing, NLP, and relevance tuning Knowledge of modern neural search techniques and vector embeddings Familiarity with relevance evaluation metrics (NDCG, MRR, MAP) Experience with large-scale distributed systems Strong analytical and problem-solving skills Soft Skills / Personal Characteristics Strong communication abilities to explain technical concepts. Collaborative mindset for cross-functional teamwork. Detail-oriented with a strong focus on quality. Self-motivated and able to work independently. Passion for solving complex search problems. (REQ ID: 1885) Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com . Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for a motivated and detail-oriented Intern to join AI Solution Services team and support automation and integration initiatives using the Workato Agentic AI platform. As an intern, you will assist in designing, building, and maintaining integrations that help streamline business processes across various systems. Assist in building and testing integrations using Workato s low-code/no-code platform. Support documentation of integration workflows and best practices. Collaborate with cross-functional teams to understand integration requirements. Help monitor, troubleshoot, and resolve integration issues. Stay updated with Workato features and automation trends. Requirements Qualifications / Experience / Technical Skills Currently pursuing a degree in Computer Science, Information Systems, or a related field. Basic understanding of APIs, webhooks, and SaaS platforms (e. g. , Salesforce, Workday, ServiceNow, etc. ). Familiarity with JSON, REST, or data mapping is a plus. Strong analytical and problem-solving skills. Excellent written and verbal communication. Soft Skills / Personal Characteristics Exposure to Workato, Zapier, or similar iPaaS tools. Basic knowledge of scripting (JavaScript/Python). Interest in automation, system integration, and digital transformation.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role—much broader than a typical "click-and-configure" position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, you will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B.Tech/B.E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2–3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role—much broader than a typical "click-and-configure" position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, you will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B.Tech/B.E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2–3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role—much broader than a typical "click-and-configure" position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, you will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B.Tech/B.E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2–3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI. Show more Show less

Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role much broader than a typical click-and-configure position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, y ou will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B. Tech/B. E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2-3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role much broader than a typical click-and-configure position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, y ou will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B. Tech/B. E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2-3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

Responsibilities We are looking for an experienced AI Solutions Engineer to join our AI Solutions team, with a strong background in engineering and web development. In this role, you will be responsible for delivering a truly exceptional customer experience, as well as educating and supporting our customers on the AgentX Support product. This is a hands-on, highly technical role much broader than a typical click-and-configure position. You will be directly responsible for helping customers integrate Workato into their products, build flows, diagnose and report issues, and serve as the bridge between our customers and our product teams. Our work begins the moment a customer decides to use AgentX Support, and we stay with them every step of the way to ensure they get the most value from our product. In this role, y ou will also be responsible to: Design and implement AI-powered customer support automation solutions that reduce resolution times and improve customer satisfaction Develop intelligent ticket routing and classification systems to ensure customer issues reach the right agent faster Build conversational AI agents capable of handling common customer inquiries without human intervention Create analytics dashboards to measure and optimize the effectiveness of support automation solutions Continuously monitor and enhance system performance to ensure efficiency, reliability, and scalability Take ownership of customer communications and issues from initiation to resolution, delivering an outstanding customer experience Use strong communication skills to explain technically complex ideas to non-technical audiences Collaborate with the Support team to ensure an exceptional customer experience by making the product as easy to use, reliable, bug-free, and responsive as possible Troubleshoot and debug complex issues, understanding both our own codebase and the diverse technologies used by customers Create and deliver custom product demonstrations to support the Sales team and other internal stakeholders Enhance internal processes and promote teamwide knowledge sharing by contributing to the internal knowledge base Play a key role throughout the product development lifecycle, from ideation to implementation Support the Product Manager in crafting technical and design specifications for new features and improvements Requirements Please note: In this role, you will be supporting the EMEA/US business hours from 2 pm to 11 pm IST! Qualifications / Experience / Technical Skills B. Tech/B. E. or higher in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field 5+ years of relevant experience in the design, development, and implementation of AI-driven solutions Proven experience in AI engineering, with a strong focus on agent-based systems Strong knowledge of JavaScript, DOM manipulation, and browser developer tools for front-end automation Experience working with WebSockets for implementing real-time communication in support interfaces Ability to develop custom web scraping solutions to extract structured data from various sources Solid understanding of anti-scraping techniques and experience with HTML parsing libraries 2-3 years of hands-on coding experience in Python and/or JavaScript Experience with customer support platforms such as Zendesk, Intercom, Freshdesk, or ServiceNow Demonstrated success implementing conversational AI for customer-facing applications Strong understanding of intent classification and entity extraction techniques for support queries Experience with support ticket analytics and automated response systems Familiarity with omnichannel support integration (chat, email, voice, social media) Understanding of key customer support metrics (CSAT, NPS, First Contact Resolution) and strategies to optimize them through automation Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact Strong critical thinking, analytical skills, with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com . Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for a talented SDET . You will join the Quality Engineering team composed of senior level engineers. Help with test infrastructure, allowing the company to exceed its quality standardsaa Work closely with the Engineering teams to reproduce customer issues, define test strategies, build frameworks, automate customer use cases and assist with customer escalation Design and implement robust test cases that integrate well with modern CI/CD deployment technologies Participate in end-to-end test cycle for product feature from test design to test automation including issue reproduction from customer escalation Maintain existing automated test cases for functional, regression and performance test suites Work side-by-side with engineers on testing and automating test cases in sprint cycles Identify, document, and debug software defects Maintain and enhance in-house test frameworks Requirements Qualifications / Experience / Technical Skills Bachelor s Degree in Computer Science or equivalent of education 5+ years of Software Quality Engineering Knowledge of at least one programming language (Java, C++, etc. . . ) and one scripting language (Ruby, JavaScript, etc. . . ) Experience with test automation frameworks (Playwright, RSpec, ) Experience with testing REST APIs Experience with building and managing test cases is a plus Understanding of various test methodologies: regression, functional, performance Soft Skills / Personal Characteristics Passionate about finding pesky bugs and moving forward with fixing them to have a flawless, bug-free product. You like to be in a fast-paced distributed organization and have a strong sense of urgency You are highly productive under pressure and pride yourself for producing timely accurate issue diagnostics and test reports You have a strong commitment to extending your technical knowledge and maintaining expertise in wide range of testing and automation You have excellent communication skill, detail oriented, driven, mission driven and a team player You are enthusiastic to contribute, lead, and excited to be in a startup environment (REQ ID: 2016)

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com . Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Java Developer to join our growing connector development team. In this role, the candidate will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. I n this role, y ou will also be responsible to: Build and maintain Workato s Connector Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Evaluate and propose improvements to existing system Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements Qualifications / Experience / Soft Skills BS/MS degree in Computer Science, Engineering or a related subject 5+ years of industry experience Experience building and scaling distributed, highly available system Vast knowledge in Java Excellent debugging, analytical, problem solving, and social skills Solid knowledge of object-oriented programming and design Experience with Redis/Memcache based caching, RDBMS engines (Postgres) Contributions to Open Source projects would be a plus Nice-to-haves: Technical leadership experience Experience of working with Docker and other isolation technologies Experience of working with Kubernetes and public cloud infrastructure providers (AWS/Azure/Google Cloud/Heroku) Experience with automated performance testing is a plus Experience in related fields (DevOps, PKI, distributed systems, data replication, etc) Experience in building/deploying REST APIs is a plus. (REQ ID: 1911)

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Java Developer to join our growing connector development team. In this role, the candidate will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. In this role, you will also be responsible to: Build and maintain Workato's Connector Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Evaluate and propose improvements to existing system Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements Qualifications / Experience / Soft Skills BS/MS degree in Computer Science, Engineering or a related subject 5+ years of industry experience Experience building and scaling distributed, highly available system Vast knowledge in Java Excellent debugging, analytical, problem solving, and social skills Solid knowledge of object-oriented programming and design Experience with Redis/Memcache based caching, RDBMS engines (Postgres) Contributions to Open Source projects would be a plus Nice-to-haves: Technical leadership experience Experience of working with Docker and other isolation technologies Experience of working with Kubernetes and public cloud infrastructure providers (AWS/Azure/Google Cloud/Heroku) Experience with automated performance testing is a plus Experience in related fields (DevOps, PKI, distributed systems, data replication, etc) Experience in building/deploying REST APIs is a plus. (REQ ID: 1911) Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Senior Java Developer to join our growing connector development team. In this role, the candidate will be responsible for building API interfaces and backend infrastructure and collaborate with UI, connectivity and DevOps teams to come up with elegant solutions to complex problems. In this role, you will also be responsible to: Build and maintain Workato's Connector Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Evaluate and propose improvements to existing system Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements Qualifications / Experience / Soft Skills BS/MS degree in Computer Science, Engineering or a related subject 5+ years of industry experience Experience building and scaling distributed, highly available system Vast knowledge in Java Excellent debugging, analytical, problem solving, and social skills Solid knowledge of object-oriented programming and design Experience with Redis/Memcache based caching, RDBMS engines (Postgres) Contributions to Open Source projects would be a plus Nice-to-haves: Technical leadership experience Experience of working with Docker and other isolation technologies Experience of working with Kubernetes and public cloud infrastructure providers (AWS/Azure/Google Cloud/Heroku) Experience with automated performance testing is a plus Experience in related fields (DevOps, PKI, distributed systems, data replication, etc) Experience in building/deploying REST APIs is a plus. (REQ ID: 1911) Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We seek an exceptional Software Engineer to join our growing team. In this role, you will be involved in building Workato Connectors. You will also be responsible to: Gather requirements, triage, and build connectors with our SDK framework to improve the width and depth of Workato's connectivity. Understand customer needs, design and develop integration and automation solutions. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help companies with their business automation needs. Clearly communicate technical solutions and ideas to technical audiences. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Provide technical guidance for both customers and other Workato team members. Potentially lead and conduct training sessions on the Workato Connector SDK. Requirements Qualifications / Experience / Technical Skills BS/MS degree in Computer Science, Engineering, or related field. 2+ years of strong experience in software development with expertise in Java (must have!) and Ruby. Excellent debugging, analytical, problem-solving, and social skills. Solid knowledge of object-oriented programming and design. Understanding of APIs, RESTful Web Services, XML, and JSON is required. Strong understanding of software development methodologies, tools, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Soft Skills / Personal Characteristics Strong collaboration skills, adaptability to a dynamic start-up environment, and passion for impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations. Clearly communicate solutions and ideas to technical audiences. Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. Resourceful in execution and results-oriented. Thoughtful team player, a quick learner, and have a "can-do" attitude with a growth mindset. To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We seek an exceptional Software Engineer to join our growing team. In this role, you will be involved in building Workato Connectors. You will also be responsible to: Gather requirements, triage, and build connectors with our SDK framework to improve the width and depth of Workato's connectivity. Understand customer needs, design and develop integration and automation solutions. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help companies with their business automation needs. Clearly communicate technical solutions and ideas to technical audiences. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Provide technical guidance for both customers and other Workato team members. Potentially lead and conduct training sessions on the Workato Connector SDK. Requirements Qualifications / Experience / Technical Skills BS/MS degree in Computer Science, Engineering, or related field. 2+ years of strong experience in software development with expertise in Java (must have!) and Ruby. Excellent debugging, analytical, problem-solving, and social skills. Solid knowledge of object-oriented programming and design. Understanding of APIs, RESTful Web Services, XML, and JSON is required. Strong understanding of software development methodologies, tools, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Soft Skills / Personal Characteristics Strong collaboration skills, adaptability to a dynamic start-up environment, and passion for impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations. Clearly communicate solutions and ideas to technical audiences. Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. Resourceful in execution and results-oriented. Thoughtful team player, a quick learner, and have a "can-do" attitude with a growth mindset. To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We seek an exceptional Software Engineer to join our growing team. In this role, you will be involved in building Workato Connectors. You will also be responsible to: Gather requirements, triage, and build connectors with our SDK framework to improve the width and depth of Workato's connectivity. Understand customer needs, design and develop integration and automation solutions. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help companies with their business automation needs. Clearly communicate technical solutions and ideas to technical audiences. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Provide technical guidance for both customers and other Workato team members. Potentially lead and conduct training sessions on the Workato Connector SDK. Requirements Qualifications / Experience / Technical Skills BS/MS degree in Computer Science, Engineering, or related field. 2+ years of strong experience in software development with expertise in Java (must have!) and Ruby. Excellent debugging, analytical, problem-solving, and social skills. Solid knowledge of object-oriented programming and design. Understanding of APIs, RESTful Web Services, XML, and JSON is required. Strong understanding of software development methodologies, tools, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Soft Skills / Personal Characteristics Strong collaboration skills, adaptability to a dynamic start-up environment, and passion for impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations. Clearly communicate solutions and ideas to technical audiences. Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. Resourceful in execution and results-oriented. Thoughtful team player, a quick learner, and have a "can-do" attitude with a growth mindset. To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI. Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We seek an exceptional Software Engineer to join our growing team. In this role, you will be involved in building Workato Connectors. You will also be responsible to: Gather requirements, triage, and build connectors with our SDK framework to improve the width and depth of Workato's connectivity. Understand customer needs, design and develop integration and automation solutions. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help companies with their business automation needs. Clearly communicate technical solutions and ideas to technical audiences. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Provide technical guidance for both customers and other Workato team members. Potentially lead and conduct training sessions on the Workato Connector SDK. Requirements Qualifications / Experience / Technical Skills BS/MS degree in Computer Science, Engineering, or related field. 2+ years of strong experience in software development with expertise in Java (must have!) and Ruby. Excellent debugging, analytical, problem-solving, and social skills. Solid knowledge of object-oriented programming and design. Understanding of APIs, RESTful Web Services, XML, and JSON is required. Strong understanding of software development methodologies, tools, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Soft Skills / Personal Characteristics Strong collaboration skills, adaptability to a dynamic start-up environment, and passion for impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations. Clearly communicate solutions and ideas to technical audiences. Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. Resourceful in execution and results-oriented. Thoughtful team player, a quick learner, and have a "can-do" attitude with a growth mindset. To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI. Show more Show less

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com . Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We seek an exceptional Software Engineer to join our growing team. In this role, you will be involved in building Workato Connectors. Y ou will also be responsible to: Gather requirements, triage, and build connectors with our SDK framework to improve the width and depth of Workato s connectivity. Understand customer needs, design and develop integration and automation solutions. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help companies with their business automation needs. Clearly communicate technical solutions and ideas to technical audiences. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Provide technical guidance for both customers and other Workato team members. Potentially lead and conduct training sessions on the Workato Connector SDK. Requirements Qualifications / Experience / Technical Skills BS/MS degree in Computer Science, Engineering, or related field. 2+ years of strong experience in software development with expertise in Java (must have!) and Ruby. Excellent debugging, analytical, problem-solving, and social skills. Solid knowledge of object-oriented programming and design. Understanding of APIs, RESTful Web Services, XML, and JSON is required. Strong understanding of software development methodologies, tools, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Soft Skills / Personal Characteristics Strong collaboration skills, adaptability to a dynamic start-up environment, and passion for impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations. Clearly communicate solutions and ideas to technical audiences. Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. Resourceful in execution and results-oriented. Thoughtful team player, a quick learner, and have a can-do attitude with a growth mindset. To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com . Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We seek an exceptional Software Engineer to join our growing team. In this role, you will be involved in building Workato Connectors. Y ou will also be responsible to: Gather requirements, triage, and build connectors with our SDK framework to improve the width and depth of Workato s connectivity. Understand customer needs, design and develop integration and automation solutions. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help companies with their business automation needs. Clearly communicate technical solutions and ideas to technical audiences. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Provide technical guidance for both customers and other Workato team members. Potentially lead and conduct training sessions on the Workato Connector SDK. Requirements Qualifications / Experience / Technical Skills BS/MS degree in Computer Science, Engineering, or related field. 2+ years of strong experience in software development with expertise in Java (must have!) and Ruby. Excellent debugging, analytical, problem-solving, and social skills. Solid knowledge of object-oriented programming and design. Understanding of APIs, RESTful Web Services, XML, and JSON is required. Strong understanding of software development methodologies, tools, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Soft Skills / Personal Characteristics Strong collaboration skills, adaptability to a dynamic start-up environment, and passion for impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations. Clearly communicate solutions and ideas to technical audiences. Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. Resourceful in execution and results-oriented. Thoughtful team player, a quick learner, and have a can-do attitude with a growth mindset. To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com . Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an enterprise startup to bet your career on Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We seek an exceptional Software Engineer to join our growing team. In this role, you will be involved in building Workato Connectors. Y ou will also be responsible to: Gather requirements, triage, and build connectors with our SDK framework to improve the width and depth of Workato s connectivity. Understand customer needs, design and develop integration and automation solutions. Be a Workato Subject Matter Expert who can discover and demonstrate how Workato can effectively help companies with their business automation needs. Clearly communicate technical solutions and ideas to technical audiences. Lead technical discovery sessions and use-case analysis to identify technical requirements and assess technical validations. Provide technical guidance for both customers and other Workato team members. Potentially lead and conduct training sessions on the Workato Connector SDK. Requirements Qualifications / Experience / Technical Skills BS/MS degree in Computer Science, Engineering, or related field. 2+ years of strong experience in software development with expertise in Java (must have!) and Ruby. Excellent debugging, analytical, problem-solving, and social skills. Solid knowledge of object-oriented programming and design. Understanding of APIs, RESTful Web Services, XML, and JSON is required. Strong understanding of software development methodologies, tools, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Soft Skills / Personal Characteristics Strong collaboration skills, adaptability to a dynamic start-up environment, and passion for impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations. Clearly communicate solutions and ideas to technical audiences. Fast learner who can independently conduct extensive research and synthesize ideas, information and options quickly. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. Resourceful in execution and results-oriented. Thoughtful team player, a quick learner, and have a can-do attitude with a growth mindset. To stand out in the hiring process, please take the time to respond to the Job Application Questions below with concise yet informative answers. All submissions are personally reviewed by the Hiring Team, not evaluated by AI.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Note: The successful candidate will be required to align their working hours with US business hours, specifically from 8:00 PM to 5:00 AM IST. Responsibilities We are looking for an exceptional Technical Consultant II (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role, candidates based anywhere in India are welcome to apply! In this role, you will also be responsible to: Onboarding new customers on to Workato's platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design and build Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries Becoming a trusted customer advisor and a customer advocate within Workato Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team Prioritizing and delivering outstanding customer service experience to Workato customers Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time Requirements Qualifications / Experience / Technical Skills 3+ years of hands-on experience in solutions and implementation consulting Knowledge and understanding of integrations and system design principles Good understanding of technology and industry trends, especially in the app integration space Good understanding of database technologies, such as SQL and Postgres Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations Demonstrated ability to create quality technical documentation Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus Experience with web development frameworks and knowledge of JS frontend and backend is a plus Experience with OEM or embedded SaaS solutions is a plus Experience embedding third-party integrations or iFrames into web app is a plus Soft Skills / Personal Characteristics Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact Critical thinking, and analytical skills with an entrepreneurial and proactive mindset Ability to effectively prioritize tasks and manage time, even under high-pressure situations Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge