685 Workforce Planning Jobs - Page 17

About the Role Parksyde is seeking an experienced and people-centric HR Manager to join our leadership team and drive the next phase of internal culture, operational excellence, and team engagement. Reporting directly to senior leadership, this role is integral to ensuring that our people's practices match the same standards of care and precision we bring to our homes and developments. The ideal candidate brings at least 15 years of HR experience , including at least 5 years in the real estate and construction sector . Youll lead all facets of human resources, including strategy, compliance, workforce planning, and engagement initiatives, all while nurturing a people-first culture that aligns with Parksydes values and long-term vision. Key Responsibilities Partner closely with leadership to translate business goals into cohesive HR strategies. Lead HR planning and execution across both corporate teams and project sites. Design and implement employee engagement initiatives to improve retention, morale, and performance. Develop policies and frameworks for performance management, career progression, and workforce compliance. Manage end-to-end recruitment and onboarding for technical, administrative, and field roles. Oversee site-level HR operations, including labour compliance, contractor engagement, and grievance redressal. Guide training and upskilling programs aligned with project needs and team development. Ensure adherence to safety, legal, and statutory HR standards specific to construction environments. Drive culture-building programs that foster inclusion, collaboration, and alignment with Parksydes values. Requirements & Skills MBA in HR / MHRM / MPM or an equivalent post-graduate HR qualification. Minimum 15 years of progressive HR experience , with at least 5 years in the real estate or construction industry . Strong command of labour laws, on-ground HR processes, and employee relations in site-based environments. Demonstrated success in building high-performance cultures and managing cross-functional HR operations. Excellent leadership, facilitation, and conflict-resolution skills. Ability to work closely with contractors, engineers, admin staff, and executive stakeholders. Familiarity with HRMS and analytical tools for workforce planning and performance tracking. Preferred Profile Experience handling multi-location projects or construction sites. Certification in labour compliance, industrial relations, or workforce safety is a plus. A natural relationship-builder with a track record of aligning people practices with long-term business goals.

Job Description: We are seeking a dynamic and high-performing Senior Talent Acquisition Manager who has rapidly grown through the ranks owing to strong hiring outcomes, strategic mindset, and people leadership. The ideal candidate brings robust experience in lateral and mass hiring across both IT and Non-IT domains , has led high-performing TA teams, and comes from a fast-paced startup environment. Key Responsibilities Lead and drive end-to-end recruitment for both lateral and volume hiring across departments and functions. Build and execute talent acquisition strategies aligned with current and future business needs. Collaborate closely with business heads to understand hiring needs and workforce plans . Lead, mentor, and develop a team of Talent Acquisition Managers and recruiters , ensuring delivery against SLAs and KPIs. Own and optimize sourcing strategies across job boards, social media, employee referrals, and headhunting . Drive diversity hiring, employer branding, and recruitment marketing initiatives . Provide insights from recruitment data , pipeline health, and market intelligence to aid better decision-making. Champion candidate experience , reducing time-to-hire and improving quality-of-hire metrics. Partner with leadership on workforce planning, succession planning, and strategic hiring projects . Requirements: Minimum 10+ years of experience in talent acquisition, with demonstrated fast-track growth Prior experience in leading a TA team and hiring at scale in a startup or high-growth organization.. Deep understanding of market trends, compensation benchmarking, and sourcing analytics. . Passionate about building teams, solving hiring bottlenecks, and contributing to organizational success. Skills: Must-Have Proven experience in both lateral and bulk/mass hiring across IT and Non-IT domains. Strong communication, comprehension, and analytical skills able to understand nuanced requirements and evaluate talent effectively. Team leadership experience , including managing TA Managers or equivalent senior recruiters . Prior experience in a fast-growing startup with exposure to dynamic and high-pressure hiring environments. Expertise in sourcing strategies and tools – including job portals, LinkedIn Recruiter, Boolean search, employee referrals, and talent communities. Strong skills in stakeholder management , especially with business leaders and hiring managers. Proven track record in candidate experience management and reducing time-to-hire. Ability to work with data-driven recruitment dashboards and hiring metrics. Good-to-Have Experience in diversity hiring and employer branding initiatives. Knowledge of ATS platforms (e.g., Lever, Greenhouse, Zoho Recruit, etc.). Exposure to strategic workforce planning and succession planning . Familiarity with recruitment marketing and content strategy for hiring campaigns . Understanding of compensation benchmarking and talent market mapping . Certification in Talent Acquisition, HR Analytics, or Strategic HRM is a plus. Job Overview Work Location: Hyderabad ( On-site ) Working Days: 6 days Work Timing: 10 Am - 7 Pm

The role holder will support the Governance and Delivery Lead for Cyber Technology & Engineering with the following: Workforce strategy execution: location strategy, emerging talent demand / skills planning and ODA governance for the GBGF Workforce engagement : career path accelerator nominations, learning requirements, Year End promotions process, critical role succession planning, snapshot survey results, communications (e.g., town halls), senior role vacancy showcasing and DE&I initiatives Workforce Planning : manage COOs workforce plan, ensure workforce governance, accountable for data quality in Pioneer, offboarding and onboarding of contingent workers and management of open roles Workforce optimisation : plan workforce optimisations, manage delivery and risk in collaboration with local HR and regional teams Workforce data and insights: produce workforce FTE forecast, review data on D&I, attrition, tenured contractors and collaborate with managers and drive people metrics improvements within COO Consistent adherence to best practice model: Ensuring all workforce aligned resources across the GBGF adopt best practice as defined by the COO Central WF Pillar lead and GCIO COO Key Skills & Requirements: Advanced level of Microsoft Excel able to manipulate and analyse complex data, create pivots and translate data in a clear format for MI reporting Advanced level of Microsoft Power Point to create packs for Cyber leadership forums Administrative support with the Pioneer tool which is the golden source for Workforce management Collaborate with senior stakeholders Govern workforce matters for Cyber Technology & Engineering Working hours will need to be flexible to be aligned to UK hours

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

As a Vice President - Human Resource Business Advisor within Consumer & Community Banking, you will work closely with business leaders to understand their goals and challenges, providing strategic advice on human resource matters. You will play a key role in integrating HR strategies with business plans to promote organizational success. Job Responsibilities Support the implementation of people agenda initiatives and efforts for a business area Provide day-to-day advice on human capital matters. Advise business leadership and cascade the structuring & re-organizational changes deeper into LOB areas to institutionalize the new organization into BAU Support year-end compensation process by ensuring that baselines are accurate and synchronized (including joiners, leavers, transfers), providing guidance on incentive compensation and salary planning as appropriate and supporting managers through compensation decisions Support the performance and talent management cycle by partnering with leaders on an as-needed basis to handle succession planning needs and requirements, answer performance questions, issues and processes, supporting and providing guidance on the promotion process particularly during quarterly & end-of-year timing Facilitate feedback processes and other employee input initiatives, eg action plans based on Employee Opinion Surveys, Pulse Checks, etc Support or participate in individualized development and coaching to managers and emerging leaders, as needed, and in partnership with the development team. This may include supporting action items that stem from leadership coaching provided by the aligned HRBA or an external coach Provide project management support for HR-related initiatives being implemented within LOBs Support cross-LOB and large scale initiatives and work with management information systems (MIS) and reporting to understand trends and outliers, and facilitate fact based, metrics driven client decisions Be a champion of HR process change. Analyze processes, data and trends to make recommendations to management team for continuous improvement Ensure appropriate controls are in place and managed effectively for all critical HR processes Required qualifications, capabilities, and skills Minimum 10 years of overall Human Resource experience bachelors Degree required Knowledge of full range of people practices in a business setting goal setting, performance assessment and improvement, compensation practices, talent review and talent management, workforce planning, reductions in force, manager development Project management abilities including execution skills and end to end process improvement Ability to utilize critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and strong analytical, quantitative and technical skills that enable individual to leverage data to create HR strategies that support and drive business results Ability to navigate a global matrix organization and partner on issues across HR and the business. Must be able to work collaboratively and to develop strong, positive working relationships with exceptional judgment, demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment Preferred qualifications, capabilities, and skills Proven track record in objectively coaching employees and management through complex, difficult issues and mitigating risks Promote partnership by fostering a shared purpose, trust and teamwork across teams, businesses, functions, regions, and levels Advanced degree desired Exceptional judgment, demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment Previous HR Business Advisor experience preferred

Talent Management and Development - Administer and drive Talent Review process - identify and evaluate potential talents, and define outcomes like job rotations, succession planning, internal career mobility to maintain Talent Pipeline. Consult Career Development and Advancement Dialogues with key talent to create roadmap for Talent growth. Workforce Planning - Plan and estimate the manpower needs with business leaders for succession planning and talent mapping/talent acquisition to ensure the availability of a robust talent pipeline for all business-critical roles Performance Management - Monitoring performance management within business to build a high performance culture. Administer Annual Salary Review (ASR) and Key Contributor Pay (KCP) for business to adhere to the defined framework. Build a culture of rewards and recognition for facilitating high performers. Employee Experience - Supervise and support managers to enable end-to-end Employee Experience (EX) interventions and analyze feedback scores within the business unit/plant/department. People Champion - Adapt coaching techniques for key talent and people managers, advising & facilitating talent development and leadership growth, leading to enhanced individual and team performance. Contribute in cross-functional projects to enhance HR impact aligned with business needs. Assess HR insights by leveraging data, analyzing information, identifying patterns, and developing solutions aligned with business objectives, driving informed decision-making and organizational effectiveness. Grievance Management - Support and guide people managers in addressing employee challenges ensuring minimal business impact, act as escalation point for employee concerns and provide timely solutions. Support and guide people managers in addressing employee challenges ensuring minimal business impact, act as escalation point for employee concerns and provide timely solutions.

Role & responsibilities Receive job requests from project managers or team leaders. Analyze job requirements, including skill sets, availability, and deadlines. Schedule appropriate personnel for each job based on availability and appropriateness. Update internal systems as needed. Export, review, transform and import data from and into applicable systems. Coordinate with delivery leads to identify available resources and their skill levels. Allocate resources efficiently to maximize productivity and meet project requirements. Anticipate resource needs for upcoming projects and plan accordingly. Liaise with project managers, team leaders, and other stakeholders to understand project timelines and priorities. Communicate job schedules and assignments clearly to all personnel involved. Resolve scheduling issues in a timely and effective manner. Evaluate scheduling processes and identify opportunities for improvement. Implement enhancements to streamline scheduling operations and enhance efficiency. Stay informed about industry trends and best practices in job scheduling and resource management. Develop reporting outputs that help team leaders make more informed decisions. Preferred candidate profile Bachelors degree in business administration, Operations, Management, or a related field preferred. Proven experience in scheduling, resource allocation, or project coordination. Strong organizational and time management skills. Excellent communication and interpersonal skills. Ability to prioritize tasks and work under pressure in a fast-paced environment. Proficiency in scheduling software or tools is advantageous. Strong attention to detail and accuracy. Excellent organizational and time-management skills. Effective communication and interpersonal skills. Adaptability and flexibility to accommodate changing priorities. Motivated, self-starter and quick learner who can work with little supervision in a fast-paced environment. Ability to multi-task - work on several projects simultaneously. Proficient in Microsoft Office, especially Excel. Affinity for change oriented organizations. Team player with a collaboration mindset. Compensation and Benefits Compensation: Commensurate with Industry standards Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.

Role & responsibilities: To provide a comprehensive and professional HR service to the organization and business that enables; the organization to continuously improve its performance in achieving its goals. To lead and manage the Shared Services HR Function, ensuring the delivery of efficient, consistent, and high-quality HR services across the organization. This role is responsible for driving operational excellence, aligning HR practices with business goals, and fostering a culture of continuous improvement and employee engagement. 1. HR Policy & Governance Maintain and continuously improve a framework of HR policies and procedures aligned with the organizations values and legal requirements. Ensure compliance with employment laws and internal standards across all locations. 2. Workforce Planning & Talent Acquisition Advise senior management on strategic workforce planning and optimal employment models. Oversee recruitment and selection processes to ensure timely hiring of qualified candidates for both temporary and permanent roles. 3. Learning & Development Lead the design and implementation of training and development programs. Ensure regular assessment of training needs and evaluate the effectiveness of learning initiatives. 4. Performance Management & Rewards Build and manage a robust Performance Management System (PMS) that drives accountability and performance. Advise on and implement Compensation & reward and recognition strategies that align with business objectives and employee motivation. Drive Compensation benchmarking across each Business 5. HR Operations & Data Management Collaborate on the design and implementation of IT systems to support HR operations and performance tracking. Ensure timely analysis, and reporting of HR data to support decision-making and continuous improvement. 6. Employee Relations & Compliance Provide expert guidance to managers and employees on disciplinary and grievance matters. Promote a positive work environment through fair and consistent application of policies and procedures. 7. Payroll Management & Compliance Oversee end-to-end payroll processing to ensure accuracy, timeliness, and compliance with statutory requirements. Manage payroll audits, reconciliations, and reporting. Coordinate with finance and tax teams to ensure proper documentation and disbursement. Oversee Group level compliance for HR 8. Strategic HR Initiatives Contribute to the development and execution of the organizations people strategy across businesses. Lead or support key HR projects and change initiatives to enhance organizational effectiveness. Be responsible for driving the complete HR automation for the whole Group.

Key Responsibility Areas: Workforce Management: Develop and maintain accurate workforce schedules to ensure optimal resource allocation. Monitor and analyze workforce performance metrics to identify trends and areas for improvement. Collaborate with department heads to forecast workforce requirements and adjust schedules accordingly. Manage real-time adherence and address any discrepancies in workforce scheduling. Assist in workforce planning and forecasting to align with business objectives.

Role & responsibilities About the role. Fulfillment - Drive Fulfillment operations to drive the requirements and high level process solutions, leading cross-functional activities and managing the timelines for field operations to support Ops metrics. What youll do: Processing Daily Inbound & Outbound Orders. Maintaining Quality standards Ensuring WOM (Warehouse Order Management) & Inventory Management. Define high level of safety & quality standards/ guidelines & 100% adherence to the same.(Zero Accident/incident)Managing Prexo and physical counts Handling Offroll Executives,DEOs,MH & regular monitoring. Job role will be on contract basis for 6 months role only. Preferred candidate profile What you''ll need: Graduate/Post Graduate / MBA (Not Mandatory) Must have 0 to 9yrs experience in relevant industry (SCM ,E-commerce, Operations, etc). Preferably Male /Female candidates only will be preferred

Job Description : Minimum 15+ years of Experience Responsible to lead large scale HR operations across HR processes including Talent acquisition, talent management, talent development, performance administration, payroll & compensation and develop a execute HR operational strategy & plans Provide Leadership & Governance to Account/ Accounts Shared Service Program Drive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external) Responsible for Staffing Programs ensuring the identification of right skillset, timely onboarding & training. Overall accountable for P&L (Revenue & Margin) The role will also be responsible to manage transformation journey across multiple clients (during Sales and Delivery cycle) keeping in mind the strategic and visionary business outcomes Responsible for collaborating cross- functionally with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness. The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging Robotics, Analytics, AI and Agentic AI, effectively) Master at using critical thinking and problem- solving skills to resolve issues and identify improvement opportunities Domain Skills: Deep experience (Global Delivery +Transformation) in HR BPS industry (across multiple verticals Manufacturing, CPG, FMCG, Retail , Energy & Resource) Manage 3-5 accounts across geographies with knowledge of pre-sales & transitions methodologies Manage & grow excellent customer relations Strong critical thinking, creative problem- solving and analytical skills Time management and risk / issue management Exposure to HR Tech (Workday, SAP SF or Oracle HCM) implementation / program management will be an added advantage Knowledge, skills and experience: Technical experience required (e.g. MS Excel, MS Word, System Knowledge to basic / intermediate / expert level): Proficiency in M365 suite applications, Proficiency in Global HCM tools & solutions, Exposure to ERP and automation tools Any other desirable skills/experience: Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required

Role Responsibilities Dedicated HR Business Partner support for assigned functional groups within Sales and Commercial Capabilities & Consumer Insights. Partners with Function leaders to establish strategic local talent priorities for the business & oversee its delivery Leads annual performance management processes. Responsible for local talent management and workforce planning for assigned functional groups; identifies talent pipeline needs, supports the development of succession plans, and ensures the ongoing development of key function talent, critical talent retention plan Provides HR project support for business-based needs and supports key projects / initiatives within the GIC HR team, as assigned (e.g. employee engagement, compensation, process improvements) Partners with recruitment team for developing plans for strategic talent hiring Drives organizational effectiveness goals, supports change management initiatives, consults on organization structure Ensures adherence to global, regional and local HR processes and standards Fosters function-based team effectiveness, through facilitation support and coaching Partners with clients, local Employee Relations team and global teams to resolve ER issues Must - have technical skills and experiences Master s degree in HR or related field At least 10-12 years of relevant experience, out of which minimum 5 years in HR Business Partnering role Strong verbal and written communication skills Strong organizational and prioritization skills with a focus on attention to detail and accuracy Strong customer service focus & influencing skills Strong technical skills with proficiency in Microsoft based applications and a willingness to learn other systems as needed Strong analytical, quantitative, and critical thinking skills ability to prepare and analyse reports, translate data into recommendations and take appropriate action to achieve desired business results Ability to lead and manage projects independently Good to have aspects Understanding of CPG industry Working experience in GCCs External networks

Key Responsibilities: Workforce Planning & Recruitment: Support plant management in assessing and fulfilling manpower requirements (on-roll and off-roll). Coordinate with recruitment teams/vendors for hiring workforce as per business requirements. Assist in interviews, onboarding, and initial training planning. Labor Law Compliance: Ensure all statutory and labour law compliances are met for the assigned location(s), including licenses, registrations, and records. Liaise with compliance vendors, local labour authorities, and the central compliance team to address and resolve compliance matters. Maintain and audit records as per legal and organizational norms. Onboarding & Documentation: Ensure systematic and timely onboarding for both on-roll and off-roll employees. Verify and maintain correct documentation of employees, including contracts, ID proofs, PF/ESIC details, etc. Coordinate with the head office for salary processing inputs and benefits deployment. Employee Relations & Grievance Handling: Act as the single point of contact (SPOC) for employee grievance handling within the region. Ensure timely resolution of workplace concerns while maintaining a positive and compliant work culture. Conduct employee engagement activities and feedback surveys. HR Operations & Coordination: Partner with central HR and payroll teams for monthly inputs, attendance reconciliation, and HRMIS updates. Support the rollout of corporate HR initiatives such as training programs, appraisal cycles, and policy changes at the plant level. Monitor attrition, absenteeism, and labour productivity metrics. Qualifications & Experience: Bachelor's/Master's Degree in Human Resources or related field. 05 years of experience in an HR generalist or HRBP role, preferably in a manufacturing or industrial setup. Working knowledge of labour laws and statutory compliance (Factories Act, Contract Labour Act, etc.). Skills & Competencies: Strong understanding of labour law compliance and HR processes. Excellent interpersonal and conflict-resolution skills. Organized, process-oriented, and detail-focused. Ability to work independently and manage multiple priorities. Proficient in MS Office and HRIS/HRMS systems.

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will also manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations. Moreover, you are expected to achieve 100% accuracy and speed of delivery requirements. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives. Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will also manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations. Moreover, you are expected to achieve 100% accuracy and speed of delivery requirements. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives. Location : - Navi Mumbai,Gurugram,Indore,Mohali

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

At least 1 or 2 years of hands on experience in capacity planning, 3 yrs of experience in scheduling Good comm skills WFM tool(IEX) used for scheduling As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

At least 1 or 2 years of hands on experience in capacity planning, 3 yrs of experience in scheduling Good comm skills WFM tool(IEX) used for scheduling As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Hi, CitiusTech is hiring for Resource Management Specialist/ Lead in Pune/Mumbai and Bangalore Location, if Interested Please share your updated resume on Deepali.wankhede@citiustech.com with below details :- Total Years of Experience: Total Years of Experience in Resource Management : Current CTC: Expected CTC: Current Company: Payroll Company: Notice Period: Current Location: Preferred Location: Reason for Change: Availability for Interview :- Updated Profile to be attached: Awaiting for your revert.

Workforce Operations Analyst I at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. JOB SUMMARY The Workforce Operations Analyst I will be responsible for monitoring the intraday workforce process to optimize service level performance and resource utilization. The analyst will seek and identify opportunities for offering real time insight, reporting and management of resources to best meet required SLAs, while also maintaining relationships with Service Center, BPSS, Client Operations Teams and Client Admin Teams. ESSENTIAL DUTIES AND RESPONSIBILITIES • Monitors appropriate staffing allocation and availability of Service Center staff in order to achieve service level objectives • Monitors teams to ensure optimal staffing levels and partners with the Team Manager and WFM team to ensure adequate staffing is maintained • Helps execute volume contingency action plans as deemed necessary and appropriate • Assists in running reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals • Participates in real-time discussions with necessary stakeholders • Processes daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests • Ensures that all reports originating from the department are accurate and reliable • Assists with the integration and implementation of new Service Center technologies • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position NONESSENTIAL DUTIES AND RESPONSIBILITIES • Workforce Operations Analyst I may be required to step in to assist with troubleshooting CSR technical issues when the need arises. REQUIRED SKILLS AND ABILITIES • Must demonstrate a strong customer service focus with previous inbound call center experience preferred • Must be available to work an 8 hour shift anytime between 5:30pm 8:30am IST, Monday through Friday • Self-starter with excellent organizational and time management skills • Excellent listening and probing skills • Effective verbal and written communication skills Strong attention to detail and accuracy • Excellent attendance and punctuality are essential • Ability to be flexible and work under pressure to meet strict deadlines in a team environment • Strong interpersonal skills suitable for interacting with various departments • Excellent problem-solving and analytical skills; proven ability to research, follow up, and resolve complex issues • Ability to manage multiple projects • Ability to carry out assigned projects to their completion; ability to establish and maintain effective working relationships with co-workers, customers, and vendors; ability to maintain confidential and sensitive information; ability to understand and follow instructions • Intermediate proficiency with MS Excel and other call delivery technology preferred KNOWLEDGE, EXPERIENCE AND/OR EDUCATION • Associates degree or higher education preferred but not required o In lieu of Associates degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field o Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered • 1-3 years experience preferred; in a call center setting preferred • 1-2 years Workforce Management experience preferred

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organizations (EWO) vision of Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities: Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications: Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #njp

Primary Responsibilities: Partner with WFM and IT, putting customer experience at the forefront when managing through challenges. Know your tools. Build a Trusted Advisor Relationship Work independently and have a strong business ownership, while serving as a resource to others Work intakes, chats, and emails as prescribed with expected turnaround times Take specific actions to collaborate and build trusting relationships with business partners and those we serve Be a Trusted Advisor to WFM, team members and management as needed, as well as being a resource to all Business Partners A trusted advisor is someone who has exceptional, targeted knowledge in a particular industry; one you can expect to provide unbiased advice Enable data-driven decisions that establish the WFM Tool team as a trusted advisor Plan and facilitate effective meetings, providing clear communication of tasks at hand and appropriate follow up to keep channels of communication open across stake holders Adjust meetings as necessary to fit within the business schedule Provide an agenda, as well as notes with appropriate action items after each meeting Collaborate with all WFM functions to support WFM Tool unification efforts and streamlining services provided Work with business partners to understand their general processes and workflow, using shadowing as an opportunity to strengthen our products and services Perform ad hoc analysis to identify trends, patterns, and opportunities to improve overall tool performance Support business areas during reported system outage and latency Educate WFM supervisors, managers, and directors on the WFM tools to help them gain an understanding and appreciation of the tools and how they can be used to more effectively help their team members become as successful and efficient as possible Assist WFM in preparing talking points for remediation plans on misses and action plans for remediation of issues Take the initiative on projects, committees, and special requests Deliver Quality the first time, every time Eliminate mistakes, increase credibility, reduce rework, maintain our Brand, Live our Cultural values Rigor, Discipline and Consistency in our daily to weekly support of our operational teams, ensuring deadlines are met and commitments are honored, while supporting an overall accuracy of work Escalate issues when impacting WFM teams Engage in productive discussions with WFM regarding the analysis of data for their respective teams Drive best practices using WFM tools Mentoring within WFM tips and tricks, knowledge share, best practices Demonstrate innovation and improve process Offer creative solutions to improve processes Develop solutions to improve the execution of WFM Tool team support to WFM Operations and drive departmental initiatives Demonstrate an innovative mindset Seek innovative ways to streamline and increase efficiencies in our overall processes Identify ways to simplify processes/reporting/communication/tools/products so it is most effective Seek automation opportunities Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 2+ years of workforce management, planning, forecasting or related application teams 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution 1+ years of experience working with scheduling applications, specifically IEX (NICE WFM) Experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities Intermediate level proficiency in MS Word and MS PowerPoint Adaptable and able to quickly move with change while maintaining a positive attitude Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays but with core hours falling between 7am-5pm CST Preferred Qualification: Experience in six sigma/process improvement, or project management. Experience leading medium-sized projects. Experience working with Intradiem Experience working with SharePoint Experience in Tableau or SQL Experience using MS Visio for process flows/mapping. Experience in the healthcare industry with products and services At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.