Company Europ Assistance India Pvt. Ltd. (Europ Assistance is a wholly owned subsidiary of the Generali Group, one of the largest insurance companies in the world and listed in the Fortune 100). Role The Business Development Manager is a key role within EAI. This position will play a lead role in developing the business plan and future strategic direction of EAI and will formulate, implement strategies, develop revenue-producing relationships and best practices to achieve new Clients and manage relationships with existing Client. Roles & Responsibilities: Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing options to market the company's products and services. Manage the end-to-end sales process from target selection and initial pitch to negotiating and closing the deal. Responsible for delivering significant growth targets with an eye on profitability. Helping develop new commercial business models to grow our Travel Experience & Engagement Services for our clients. Maintains professional and technical knowledge by attending workshops, events; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices. Research & Survey -Conduct regular Market Surveys and Competitor Research Coordinating with other departments, including operations and finance to ensure that clients receive high quality service. Skills Real hunger and energy to grow the business and secure deals with a hunter's aptitude. A strong analytical skill set to help identify key target sectors and structure complex deals that deliver long-term results. Strong client / relationship management capabilities. Having a strong network of professional contacts within the Financial Services, Insurance, and Travel sectors would be an advantage. A real focus on the consumer - probably acquired through experience in a consumer-facing organization. 08-12 years of experience (preferably with Financial Services, Hospitality, Airlines, Travel Allied sectors) Enterprise sales experience of 5+ years Marketing Graduate, preferably an MBA Travel regularly as per business requirements.

EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Part Time (5-5.50 Hours shift) Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Send your resume on WhatsApp Anjali Maurya : 8779797282 Mail Id : amaurya1@europ-assistance.in

EUROP ASSISTANCE INDIA PVT LTD JOB DESCRIPTION: Position: - Assistance Coordinator (Auto/Automotive) Position Reports to: Operations Manager. Location: Andheri East, Mumbai Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment. Roles & Responsibilities: Resolve customer complaints via phone, email, mail or social media. Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Coordinate with customers, clients & internal operations team regarding case Keeping records of customer interactions, transactions, comments and case closure. Ensure customer satisfaction and provide professional customer support Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities: Excellent communication Proven customer support experience Experience working with customer support. Proficient in basic Microsoft applications Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Job Type: Full Time (8-8.5 Hours shift) Part Time (5-5.50 Hours shift) Qualification: Full time- Minimum Graduation Part time -Any Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred. Regards Anjali Maurya 8779797282

Position: Territory Manager, Automotive Role: To maintain and manage the Companys Network of existing service providers and to build, establish and expand the network of new service providers. Key Responsibility Areas: Retail Sales – at Authorized Automotive Dealers Promote Europ Assistance’s Retail Roadside Assistance program. Build and enhance relationships to drive market share. Maintain a relationship with dealership sales network. Regular field visit to dealership & regional team of client. Regular business update to internal & external business stake holders It will be B2B Field Sales Experience: Minimum 3 years working in marketplace (preferably in the Automobile industry / After Sales in two and four-wheeler industry / Retail Dealer Operations) Knowledge of territory (geography / cities for channel / network development) and willingness to travel. Knowledge, skills, and abilities: Ability to sell new concepts / products. Problem solving & Good Communication skills in English & Regional language. Education: Graduate in any discipline B.E/B.Tech in Automobile Engineering / Diploma in Automobiles / MBA Marketing or similar discipline. About Generali/ Europ Assistance: Europ Assistance, is a wholly owned subsidiary of the Generali Group - one of the largest insurance companies in the world and the 2nd largest in Europe. Europ Assistance watches out for more than 300 million people around the world. With 8,200 staff and 44 companies and branches in 33 countries taking action in the field, the Group has developed an international, on-the-spot system to enact its innovative, everyday vision of its Care Services, supported by a close-knit network of 425,000 partners. The development of Care Services is an opportunity to reassert the meaning we give to our business lines: a strong sense of being there; acting effectively when needed for our customers in everyday life and exceptional circumstances alike. In 2015, the company carried out in excess of 12.5 interventions (i.e. care services) across the globe.

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating process improvement initiatives. Completing assignments given by the team. Receive and document customer complaints through various channels (phone, email, online platforms). Investigate the nature of each complaint to understand the issues raised. Analyze complaint data to identify trends, patterns, and root causes. Collaborate with relevant departments to gather information and insights. Maintain detailed records of customer complaints, investigations, and resolutions. Prepare and submit reports to management highlighting key findings and recommendations. Communicate with customers to acknowledge their complaints and provide updates on the investigation and resolution process. Collaborate with internal teams to facilitate effective communication and resolution. Work with relevant departments to develop and implement solutions to address identified issues. Ensure timely resolution of complaints while adhering to organizational policies and procedures. Identify opportunities for process improvement based on recurring complaints. Collaborate with teams to implement changes that prevent future complaints. Ensure compliance with industry regulations and standards in handling and resolving customer complaints. Monitor and evaluate customer satisfaction levels through feedback and follow-up surveys. Implement measures to enhance overall customer satisfaction and loyalty. Prepare regular reports for management summarizing complaint data, trends, and resolutions. Provide training to staff on effective complaint resolution techniques. Promote a customer-focused culture within the organization. You can share your resume on, WhatsApp 8779797282 Anjali Maurya Mail amaurya1@europ-assistance.in

Position Medical Doctor Qualification : MBBS Experience Full knowledge of assessment of medical insurance claims Minimum 2 years experience and presently continuing independent assessment of International / Domestic medical insurance claims with a General Insurance Company or Third Party Administrator. Role Purpose Independent participation in medical claims assessment and combined medical team participation in optimal delivery of medical assistance products of the company. Responsibilities Independent Management Travel Medical Claims Sound knowledge and complete understanding of terms and conditions of medical insurance policies of various insurers. Medical co-ordination through Operations of all cashless claims and all active hospitalized medical cases including verbal telephonic communication with patients doctors. Assessment of Cashless and Reimbursement Travel Medical Claims Application of Sublimits to medical claims. Preparation of Denial Letters and Response to Representations. Participation in Medical Assistance in co-ordination with Operations Hospitalisation referral and co-ordination . Verbal Medical Communication and preparation of medical report. Medical monitoring until discharge from hospital keeping medical director posted. Procurement of travel recommendations , medical certificates Participation in Medical Concierge Services Corporate Medical Solutions. Chronic Disease Management. Medical Second Opinion Services Medical Tourism -- Travel for Treatment Abilities Basic Computer Skills . Proficiency in Basic Microsoft Applications Good Organizational and Time Management Skills .

Job Title: Marketing Executive Job Summary: The Marketing Executive will develop and execute data-driven B2B marketing campaigns to strengthen client relationships and drive loyalty within our Travel Care business line. This role emphasizes content creation and managing personalized campaigns across various channels using advanced analytics and segmentation. Key Responsibilities: Campaign Strategy: Develop and execute B2B marketing campaigns for the Travel Care line. Content Creation: Create engaging content for email, LinkedIn, and other digital platforms, ensuring alignment with brand objectives. Graphic and Video Content: Design graphics using Photoshop and produce videos with Premiere Pro to support campaigns. Client Journey Management: Design and manage client journeys for seamless interactions. Market Analysis: Conduct research to identify trends and target audiences. Performance Tracking: Analyze campaign performance metrics to optimize strategies. Collaboration: Work with sales, product, and customer service teams for campaign alignment. Personalization: Utilize tools for personalized communication across multiple channels. Client Segmentation: Manage client segments for targeted engagement. AI-Based Insights: Leverage AI-driven analytics to enhance engagement strategies. Omnichannel Optimization: Refine campaigns based on performance data and feedback. Key Qualifications: Education: Bachelors degree in Marketing, Business, Communications, or related field. Experience: Proven B2B campaign management experience, preferably in the travel industry. Skills: Proficiency in marketing automation tools (e.g., Marketo, HubSpot). Strong analytical and project management skills. Knowledge of digital marketing strategies. Expertise in AI-driven personalization. Proficiency in Adobe Photoshop and Premiere Pro. Familiarity with customer engagement platforms and AI tools.

Role: The Business Development Manager is a key role within EAI. This position will play a lead role in developing the business plan and future strategic direction of EAI and will formulate, implement strategies, develop revenue-producing relationships and best practices to achieve new Clients and manage relationships with existing Client. Roles & Responsibilities: Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing options to market the company's products and services. Manage the end-to-end sales process from target selection and initial pitch to negotiating and closing the deal. Responsible for delivering significant growth targets with an eye on profitability. Helping develop new commercial business models to grow our Travel Experience & Engagement Services for our clients. Maintains professional and technical knowledge by attending workshops, events; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices. Research & Survey -Conduct regular Market Surveys and Competitor Research Coordinating with other departments, including operations and finance to ensure that clients receive high quality service. Skills Real hunger and energy to grow the business and secure deals with a hunter's aptitude. A strong analytical skill set to help identify key target sectors and structure complex deals that deliver long-term results. Strong client / relationship management capabilities. Having a strong network of professional contacts within the Financial Services, Insurance, and Travel sectors would be an advantage. A real focus on the consumer - probably acquired through experience in a consumer-facing organization. 08-12 years of experience (preferably with Financial Services, Hospitality, Airlines, Travel Allied sectors) Enterprise sales experience of 5+ years Marketing Graduate, preferably an MBA Travel regularly as per business requirements.

Key Responsibility Areas: Workforce Management: Develop and maintain accurate workforce schedules to ensure optimal resource allocation. Monitor and analyze workforce performance metrics to identify trends and areas for improvement. Collaborate with department heads to forecast workforce requirements and adjust schedules accordingly. Manage real-time adherence and address any discrepancies in workforce scheduling. Assist in workforce planning and forecasting to align with business objectives.

Key Responsibility Areas: Management Information Systems: Collect, analyze, and interpret data to provide actionable insights to support business decisions. Develop and maintain MIS reports and dashboards using Power BI to monitor key performance indicators (KPIs). Ensure data accuracy and consistency by conducting regular data audits and validation checks. Assist in the development and implementation of data management and reporting processes. Power BI Expertise: Design, develop, and maintain interactive dashboards and reports using Power BI. Transform raw data into meaningful insights through data visualization and storytelling. Create and optimize data models, measures, and calculations to enhance reporting capabilities. Stay updated with the latest Power BI features and best practices to continually improve reporting solutions.

Job Description Role for Partnerships Executive Location : Andheri east Key Responsibilities: Assist in the onboarding process of new vendors and service providers. Maintain and update vendor records, contracts, and compliance documents. Coordinate with internal teams to ensure vendor requirements are met. Track partnership milestones and renewal timelines. Support in evaluating vendor performance and gathering feedback. Help prepare reports and dashboards related to vendor activities. Respond to vendor queries and escalate issues when necessary. Schedule meetings, calls, and follow-ups with partners. Maintain confidentiality and professionalism in all communications. Requirements: 1 or 2 years of experience in partnerships, vendor management, or administrative roles. Strong organizational and communication skills. Proficiency in MS Office (Excel, Word, PowerPoint); familiarity with CRM tools is a plus. Ability to multitask and work in a fast-paced environment. Preferred Skills: Experience in a concierge, hospitality, or service-based industry. Knowledge of vendor onboarding processes and documentation.