Workforce Enablement Manager

The Workforce Enablement team offers data, analytics, and resource management services to guarantee that Customer Operations staffing levels align with the business requirements. As the Manager of Workforce Enablement, you will provide actionable insights to the business delivery teams, encompassing forecasting & planning, productivity, headcount tracking, and dashboarding. This pivotal role serves as the main connection between Customer Operations, Human Resources, Finance, Talent Acquisition, and Operational Excellence teams. Your main responsibilities will include developing detailed resource models, collaborating with Finance and HR for budget and recruitment planning, and partnering with various teams to drive Customer Operations location strategy. You will also be accountable for tracking headcount reports and analytics, monitoring productivity, engaging stakeholders effectively, and coaching and evaluating the Workforce Planners to build Capacity plans. Key behaviors that will define your success in this role include adopting a pragmatic and flexible approach, prioritizing critical tasks efficiently, maintaining positive working relationships with stakeholders, and demonstrating a high level of initiative and organizational skills. You should have at least 5 years of experience in leading a workforce management program, exceptional communication skills, and the ability to work in a complex global matrix environment. LSEG, a renowned global financial markets infrastructure and data provider, emphasizes driving financial stability, empowering economies, and fostering sustainable growth. Working at LSEG means being part of a diverse organization that values individuality, encourages new ideas, and is committed to sustainability. By joining us, you will contribute to re-engineering the financial ecosystem to support sustainable economic growth and play a vital role in the transition to net zero while creating inclusive economic opportunities. In addition to a dynamic and collaborative work culture, LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are considering applying as a Recruitment Agency Partner, it is crucial to ensure that candidates are aware of LSEG's privacy notice.,