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RED Global
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Voice Engineer

Voice Engineer

RED Global

3 years

0 Lacs

India

Posted:1 month ago| Platform:

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Skills Required

connect cisco webex tcp ip voip udp sip processing recording video analysis wireshark salesforce service crm management integration code javascript

Work Mode

Remote

Job Type

Contractual

Job Description

CCaaS Implementation Consultant/Voice Engineer On behalf of our global client, we’re currently looking for a CCaaS Implementation Consultant/Voice Engineer. Role: CCaaS Implementation Consultant/Voice Engineer Location: Remote Capacity: 5 days a week; 8h a day Length of the project: 3+ years with initial 12 months contract Language: English Requirement: 2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and Javascript If you are interested and available, please send your CV for immediate consideration. Anastasia Demciucena (ademciucena@redglobal.com) Show more Show less

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RED Global

IT Services and IT Consulting

San Francisco

2-10 Employees

43 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Michael Johnson

CFO

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Voice Engineer