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3.0 - 8.0 years
17 - 27 Lacs
Hyderabad
Work from Office
Citizens Bank is seeking a highly skilled and experienced Senior Salesforce Developer (Level 2&3) to lead the design, development, and integration of scalable Salesforce solutions across critical business functions. This role involves end-to-end solution delivery, mentorship of junior developers, and close collaboration with stakeholders to implement advanced customizations that support strategic business initiatives. The ideal candidate will possess deep technical expertise in Apex , Lightning Web Components (LWC) , and Salesforce platform architecture , along with a strong understanding of enterprise-level integrations and data management within the Salesforce ecosystem. Key Responsibilities: Design, develop, and maintain advanced Salesforce custom applications using Apex , LWC , Visualforce , and declarative tools Lead the technical implementation of Salesforce solutions, ensuring scalability, performance, and security Manage complex integrations with external systems using REST/SOAP APIs , middleware, and custom connectors Collaborate with architects, product owners, and cross-functional teams to define technical solutions and architecture Conduct code reviews, performance optimization, and enforce Salesforce best practices and coding standards Guide and mentor junior developers and provide technical oversight for project deliverables Manage deployment pipelines and version control using tools like Git , Copado , or Gearset Maintain documentation of system architecture, configurations, and release processes Ensure compliance with data governance , security policies , and industry regulations (especially in the financial domain) Required Skills & Qualifications: 3-9+ years of hands-on Salesforce development experience in enterprise environments Strong expertise in Apex , Lightning Web Components (LWC) , SOQL/SOSL , and Salesforce APIs Experience with Salesforce integration frameworks and middleware platforms (e.g., MuleSoft, Dell Boomi) Deep understanding of Salesforce data modeling , security models , and platform limitations Proficient in CI/CD tools and version control systems like Git , Bitbucket , and SFDX Experience delivering projects in Agile/Scrum teams Excellent problem-solving, communication, and stakeholder management skills Preferred Qualifications: Salesforce Platform Developer II , Salesforce Architect , or other advanced certifications Experience with Sales Cloud , Service Cloud , or Financial Services Cloud Previous experience in banking or financial services environments Familiarity with DevOps practices for Salesforce and tools like Copado or AutoRABIT Exposure to data migration , governance , and compliance in regulated industries
Posted 1 month ago
8.0 - 12.0 years
35 - 60 Lacs
Bengaluru
Work from Office
Job Summary As a Senior Data engineer of the Active IQ Data Engineering at NetApp, you will play a crucial role in the development and maintenance of our data engineering and infrastructure. You will be responsible for designing and maintaining Data Infrastructure. You will be responsible for designing, building, and optimizing our data architecture, its infrastructure, as well as managing the flow of data throughout the organization. You will be part of a highly skilled technical team and working closely with the team of senior software developers and technical directors. You will be responsible for contributing and aligning to system level application architecture that includes high level design, coding standards, and development and testing of code. The software applications you build will be used by our internal sales team, partners, and customers. This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to work across teams. Job Requirements You design, develop, and maintain our real time data processing, data LakeHouse infrastructure. You develop and maintain Ansible playbooks for infrastructure configuration and management You develop and maintain Kubernetes manifests, Helm charts, and other deployment artifacts You have hands on experience on Docker and containerisation and how to manage/prune the images in private registries. You have hands-on experience on access control in K8S cluster You monitor and troubleshoot issues related to Kubernetes clusters and containerized applications You drive initiatives to containerize standalone apps to be containerized in Kubernetes. You design, develop, and maintain our Kafka infrastructure, including topics, connectors, and brokers You develop and maintain infrastructure as code (IaC) and collaborate with other teams to ensure consistent infrastructure management across the organization. You use observability tools to do “capacity management” of our services and infrastructure resources. You have a strong understanding of concepts related to computer architecture, data structures and programming practices You have a deep understanding of object-oriented programming and design You work on multiple tasks and responsibilities that will contribute towards team, program, and company goals Test Automation. Experience in AWS ECS and EKS is an added advantage Education 8 to 12 years of relevant experience. A Bachelor of Science Degree in Computer Science or master’s degree is required.
Posted 1 month ago
6.0 - 10.0 years
30 - 40 Lacs
Bengaluru
Remote
Job Title: Salesforce B2B Commerce Cloud Developer / Consultant with Certification in Commerce cloud Location: Remote / Onsite (as per business needs) Experience Required: Minimum 5 years (B2B experience only) Job Description We are looking for a skilled Salesforce B2B Commerce Cloud Developer / Consultant with deep expertise in designing, developing, and integrating B2B eCommerce solutions using Salesforce CloudCraze. This role requires proficiency in Apex, LWC, and API integrations, with a strong focus on delivering seamless B2B storefront experiences and platform integrations. KeyResponsibilities SolutionDesign & Implementation Design and implement end-to-end Salesforce B2B Commerce Cloud solutions. Customize and configure features including: Catalog Management Product Hierarchy Pricing, Promotions Storefront Association Order Management Page Labels, Indexing Account Groups & Price Lists Integrate Commerce Cloud with ERP, CRM, and Payment Gateways. Development & Customization Develop custom components using Apex, Visualforce, LWC, JavaScript. Enhance UX/UI per client branding. Build and manage REST/SOAP-based integrations. Work with middleware platforms for seamless system communication. Technical Excellence Proficient in: Apex, Visualforce, LWC Salesforce APIs (REST/SOAP) HTML/CSS/JavaScript frameworks Version control (Git) and CI/CD pipelines Experience with Sales Cloud, Service Cloud, and Community Cloud. ClientEngagement Collaborate with business stakeholders to gather requirements and deliver effective solutions. Lead workshops, demos, and training sessions. Advise on Salesforce B2B best practices. Documentation & Knowledge Sharing Maintain comprehensive technical documentation. Conduct internal knowledge sharing sessions. Stay updated on Salesforce releases and innovations. Mandatory Skills Minimum 5 years of Salesforce B2B Commerce Cloud (CloudCraze) experience. Note: B2C-only experience will not be considered. Apex, LWC, Triggers Salesforce APIs (REST/SOAP), Web Services Salesforce Integration (ERP, CRM, Payment Gateways) Storefront Association & Customization Git, CI/CD, HTML, CSS, JavaScript Certifications (Mandatory/Preferred) Salesforce B2B Commerce Cloud Developer Certification (Mandatory) Salesforce Platform Developer I (Preferred) Salesforce Platform Developer II (Preferred) NiceToHave Experience with middleware platforms (MuleSoft, Dell Boomi, etc.) Exposure to Agile methodologies and DevOps environments Compensation (Based on experience and expertise) ApplyNow If you're passionate about B2B eCommerce and thrive in a fast-paced environment with enterprise-grade Salesforce solutions, we want to hear from you!
Posted 1 month ago
6.0 - 10.0 years
8 - 18 Lacs
Udaipur
Work from Office
We are seeking a highly skilled and experienced Salesforce Developer to join our team. The ideal candidate will have over 6 - 9 years of experience in information technology and services, with a strong background in various Salesforce platforms and technical skills. The Salesforce Developer will be responsible for designing, implementing, and optimizing Salesforce solutions to meet business requirements across multiple industries. Key Responsibilities: Architect and Design: Develop and implement scalable Salesforce solutions, including Sales Cloud, Service Cloud, Community Cloud, Vlocity, B2B Commerce Cloud, Pardot, and Marketing Cloud. Technical Leadership: Lead technical teams in the development and integration of Salesforce applications, ensuring best practices and high-quality standards. Integration: Manage REST and SOAP integrations with third-party systems such as Zuora, PayPal, Service Now, and others. Development: Utilize Apex programming, Visualforce Pages, Aura, and Lightning Web Components (LWC) to build custom solutions. Project Management: Oversee projects from conception to completion, ensuring timely delivery and alignment with business goals. Client Collaboration: Work closely with clients to understand their needs and provide tailored Salesforce solutions. Training and Mentorship: Provide guidance and mentorship to junior developers and team members. Qualifications: Education: B.Tech/M.Tech/MCA/MBA Certifications: Salesforce Certified Associate, Administrator, Platform Developer 1, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Consultant, Application Architect, Integration Architect, Data Architect, Sharing and Visibility Architect. Experience: Proven track record of successful Salesforce implementations in various industries, including auto, media, education, telecom, banking, and marketing. Skills: Strong expertise in Salesforce platforms, Apex programming, Visualforce Pages, HTML, Aura, LWC, REST and SOAP Integration.
Posted 1 month ago
0.0 - 1.0 years
0 - 2 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Job description We are looking for a motivated and enthusiastic Salesforce developer Intern to join our Services team. As a Salesforce developer Intern, you will have the opportunity to learn and contribute to the development of Salesforce solutions tightly integrated with various systems and enterprise applications within our organization. This internship offers hands-on experience with Salesforce technologies and real-world projects that will enhance your skills and knowledge. Responsibilities: Work alongside our experienced Salesforce developers & architects to design, develop, and implement Manufacturing cloud solutions. Learn to create and maintain Salesforce Objects, APEX, SQL/SOQL, APIs Participate in end-to-end testing, identify issues, and assist in troubleshooting and resolution. Contribute to the documentation of business processes, including design specifications and configuration details. Collaborate with business leaders and IT service managers to understand the business requirements and strategy, and translate them into technology capabilities Maintain a level of urgency towards timelines and results. Basic Requirements: Candidate must be have Bachelor's Degree or Recent graduate with a degree in Engineering in one of the following degree programs: Computer Science, Software Engineering, Computer Engineering, Information Technology, Information Systems or Management Information Systems Experience in basic programming skills in languages such as Java, Salesforce Familiarity with SDLC concepts is a plus Experience using Salesforce technologies such as APEX coding, triggers and APIs is a big plus
Posted 1 month ago
3 - 6 years
8 - 15 Lacs
Pune
Work from Office
Role & responsibilities We are looking for a Salesforce Technical Consultant/Developer with strong hands-on experience in Salesforce development and deep knowledge of system integration patterns. The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions, including integrations with external systems using APIs, middleware platforms. Required Skills & Qualifications: 3 to 4 years of Salesforce development experience (Apex, LWC, Visualforce, Triggers, Flows). Proven experience in integrating Salesforce with other systems (ERP, CRM, Payment Gateways, etc.). Strong understanding of RESTful and SOAP web services, APIs, and authentication methods (OAuth 2.0, JWT, etc.). Hands-on experience with integration platforms like MuleSoft, Dell Boomi, Informatica, or similar tools. Solid understanding of Salesforce architecture, security model, and governor limits. Salesforce Platform Developer I certification (mandatory); Platform Developer II and Integration Architecture Designer certification (preferred). Excellent problem-solving and communication skills. Intersected candidates can send updated resume to karthik@busisol.net or whatsapp @ 9791876677
Posted 1 month ago
2 - 5 years
2 - 6 Lacs
Chennai
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Knowledge of core Banking domain is a major plus. Working experience on development and migration of mainframe applications with end to end life cycle knowledge. Proficiency in COBOL, JCL, VSAM and knowledge in CICS & Ezytrieve along other IBM utilities would be a plus. Process oriented with strong analytical and problem solving skills. Must have strong development skills and expected to track team delivery progress and take care of deployment activities related the project delivery. Good perceptive and problem solving skills. Good interpersonal and communication skills to work in a global environment and manage stakeholders efficiently. Key Responsibilities: Strong hand-on experience in Design, develop, test, and implement mainframe applications using COBOL, JCL, VSAM, CICS, DB2. Collaborate with cross-functional teams to gather requirements and ensure that applications Participate in Design calls, Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives. Strong knowledge and work experience in both Online and Batch functions/programs. Perform system analysis, coding, testing, debugging, and documentation. Tracking team project deliverables to ensure quality and avoid downstream applications impact. Work independently based on project requirement and need to support BAU production batch issues. Optimize and enhance existing mainframe applications for performance and maintainability. Troubleshoot and resolve production issues in a timely manner. Contribute to continuous improvement by identifying and implementing process improvements. Ensure code quality and adherence to coding standards and best practices. Maintain up-to-date knowledge of industry trends and advancements in mainframe technology. ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
10 - 14 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: Cloud-PaaS-GCP-Google Cloud Platform. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
- 5 years
6 - 11 Lacs
Pune
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Technical Lead - LWC Years of Experience6 – 10 years Minimum 5+ Years of Experience in Development along with Salesforce Sales Cloud, Service Cloud, Communities implementation. Any of the certifications would be fine BUT mandatorySalesforce App Builder, Platform Developer, Sales Cloud & Service Cloud. Skills Salesforce Technical Skills: Lightning experience, LWC (Lightning Web Component), Apex, Triggers, Visual Force, Lightning Aura components. Strong experience in Salesforce configuration and customization Strong experience in integrating Salesforce with external systems Strong experience in Agile way of working DevOps practitioner with Bitbucket, Git and CI/CD experience Good understanding and exposure to Salesforce DX Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, analytical & problem-solving skill Responsibilities : Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements Ensuring Salesforce best practices are followed in configuring and customizing the application Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Interact directly with clients, managers, and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
1 - 4 years
6 - 11 Lacs
Pune
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. salesforce developer Responsibilities Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements Ensuring Salesforce best practices are followed in configuring and customizing the application Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements , including specifications for user interfaces, customized applications and interactions with internal Salesforce instances Certifications Salesforce AppBuilder Platform Developer I Platform Developer 2 Sales Cloud Service Cloud Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 5 years
14 - 19 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: Cisco Routing and Switching. Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
- 4 years
6 - 11 Lacs
Noida
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. ? Skills : Salesforce Technical Skills: Lightning experience, LWC (Lightning Web Component), Apex, Triggers, Visual Force, Lightning Aura components Strong experience in Salesforce configuration and customization Strong experience in integrating Salesforce with external systems Strong experience in Agile way of working DevOps practitioner with Bitbucket, Git and CI/CD experience Good understanding and exposure to Salesforce DX Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, analytical & problem solving skill About The Role Experience Minimum 4 Years of Experience in Salesforce Sales Cloud, Service Cloud, Communities implementation. Role Purpose Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements Ensuring Salesforce best practices are followed in configuring and customizing the application Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 7 years
5 - 9 Lacs
Chennai
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Omnistudio Platform Good to have skills : vlocity platform Minimum 5 year(s) of experience is required Educational Qualification : 1 15 years full time education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Salesforce Omnistudio PlatformGood to Have Skills : No Technology Specialization, vlocity platformJob Requirements :Key Responsibilities :1 5-7 Years of Experience in Salesforce Technology 2 Min 2 Years Hands On Experience on Vlocity Communication Cloud and Vlocity Order Management Strong Knowledge in Telecom Domain and executed at least one E2E implementation Technical Experience :1 Strong should possess strong skills in Vlocity Order Management, Order Decomposition, Order Orchestration Plans Scenarios 2 Strong Skills in developing Integration components using Integration Procedures in Vlocity 3 Strong Skills in Salesforce Apex Triggers 4 Candidate will be leading team of 5-10 members as part of the implementation Professional Attributes :1 Good to have at least one certification in Vlocity 2 Strong communication skills 3 Good Analytical skill Educational Qualification:1 15 years full time educationAdditional Info : Qualification 1 15 years full time education
Posted 1 month ago
2 - 4 years
5 - 9 Lacs
Noida
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will be responsible for ensuring the applications are developed according to specifications and are aligned with the business needs. Your typical day will involve collaborating with the team to understand the requirements, designing and developing applications using Salesforce Lightning Web Components, and testing and debugging the applications to ensure their functionality and performance. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with the team to understand the business requirements and translate them into technical specifications. Design, develop, and customize applications using Salesforce Lightning Web Components. Perform unit testing and debugging of applications to ensure their functionality and performance. Collaborate with cross-functional teams to integrate applications with other systems. Provide technical support and troubleshooting for applications as needed. Professional & Technical Skills: Must To Have Skills:Proficiency in Salesforce Lightning Web Components. Strong understanding of Salesforce development best practices and design patterns. Experience in developing and customizing Salesforce applications using Apex, Visualforce, and Lightning Components. Knowledge of Salesforce integration patterns and experience in integrating Salesforce with other systems. Experience in Salesforce data modeling and designing custom objects, fields, and relationships. Additional Information: The candidate should have a minimum of 2 years of experience in Salesforce Lightning Web Components. This position is based at our Bhubaneswar office. A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
8 - 13 years
20 - 35 Lacs
Hyderabad
Remote
Salesforce Senior Developer to work in a fast-paced environment with an inspired and talented team. The Salesforce Senior will be responsible for executing initiatives to maximize the efficiency of the Jacuzzi Salesforce Organization. The position will work closely with the Business to resolve issues and enhance all aspects of our Salesforce(SFDC) environment. The Salesforce Organization consists of over 1000 internal users and over 1000 partner experience users. SPECIFIC RESPONSIBILITIES • Overall, the Salesforce Senior will be responsible for the following: Salesforce Development Activities Salesforce Support (where code is impacted) Salesforce Project Implementation Salesforce Integrations Salesforce Releases / Maintenance • Lead Salesforce Developer, with expertise in the following areas: Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com, Asynchronous Apex Salesforce Lightning Web Component (LWC) Development and JavaScript Development experience in Visualforce Pages/Aura Lightning Development to support and migrate existing VisualForce pages/Aura Lightning Components in the Org Optimize code and queries for high volumes of data SFDC governor limits and best practice guidelines with an eye for reusability and scalability Experience with relational databases and object-oriented coding Understand the importance and techniques of test classes on the Force.com platform • Responsible for Salesforce Support: Troubleshoot and fix production issues, when there are code impacts Help prioritize issues against existing backlog, based on severity and business impact Communicate path to resolution to appropriate business stakeholders • Responsible for Leading Salesforce Project Implementation efforts, including: Lead Technical "Consultant" role on his/her assigned Salesforce Projects Implement a list of Projects, based on the business needs, across all clouds On larger projects, work with consulting implementation partners Experience in end-to-end ownership of applications, from inception through post-deployment support and iterative enhancements Implement Projects based on the defined Salesforce teams Project Lifecycle (Scoping, Design,Build & Prototype, Testing, Training, Deploy and Maintenance) Work closely with functional business stakeholders and subject matter experts to capture their ideas and transform them into a workable solution Design & configure and/or code the proper solution based on the requirements and the existing SFDC organizations architecture Solid Declarative foundation e.g., flow, custom objects, actions, security, etc. Understand the Salesforce order of operation and implement the proper design Strong understanding of developer areas of the Force.com platform e.g., Visual Force pages, Apex, etc. Establish when and why to use Administrator (Declarative) vs. Developer (Code) solutions and the limitations Lead prototype sessions with the business to get feedback on the build Document new/updated code and logic changes Perform unit testing efforts to validate the build works as designed Deploy changes from a sandbox environment to a production environment Provide post production support • Responsible for Salesforce Integrations: Proficient in integration techniques (e.g. SOA/Web services: REST, SOAP, XML, JSON, OAuth) Responsible for integration touchpoints across clouds, including Marketing Cloud and B2C Commerce Cloud and across applications, including ERP, AWS, etc. • Responsible for Salesforce Releases / Maintenance: Maintain applicable Salesforce Release Enhancements (3X a year) Take ownership in improving processes and adoption using the Force.com platform Develop ideas for enhancements that apply to our business KNOWLEDGE, SKILLS AND ABILITIES • Issue Management experience • Salesforce Implementation experience • Sales, Service, Experience Cloud and Force.com Communities experience • Effectively manage multiple on-going assignments in a fast paced & fluid environment • Excellent communication and organizational skills • An innovative thinker and creative problem solver - must be able to push through ambiguity, solve problems with little to no assistance • Proficient in related tools (Data Loader, Workbench, Developer Console, Visual Studio) QUALIFICATIONS • Salesforce Platform Developer I Certification Required • Salesforce Platform Developer II Certification Required • Salesforce Administrator Certification Required • Salesforce Advanced Administrator Certification (Not Required but nice to have) • Must possess at least 3 years of Salesforce Development experience • Must possess at least 7 years of Software Development experience
Posted 1 month ago
7 - 11 years
18 - 22 Lacs
Mumbai, Hyderabad
Work from Office
Principal Digital Solutions Consultant - NAV02M8 Company Worley Primary Location IND-MM-Navi Mumbai Job Digital Solutions Schedule Full-time Employment Type Employee Job Level Experienced Job Posting May 5, 2025 Unposting Date Jun 4, 2025 Reporting Manager Title Senior Manager We deliver the worlds most complex projects. Work as part of a collaborative and inclusive team . Enjoy a varied & challenging role. Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, were bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. Were on the lookout for an experienced Agiloft Lead /Consultant to help drive digital transformation through intelligent contract lifecycle management. In this role, youll lead the configuration, customization, and integration of Agiloft solutions as a partner with the Worley Legal department. Whether you're designing workflows or enabling system integrations, your work will have a direct impact on operational efficiency and compliance . ? The Role As a Principal Digital Solutions Consultant with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. Were on the lookout for an experienced Agiloft Lead /Consultant to help drive digital transformation through intelligent contract lifecycle management. In this role, youll lead the configuration, customization, and integration of Agiloft solutions. Whether you're designing workflows or enabling system integrations, your work will have a direct impact on operational efficiency and compliance. Lead or support the end-to-end implementation/Support of Agiloft solutions for internal projects with direction from Worley Legal. Analyze business requirements and translate them into technical specifications and workflows within the Agiloft platform. Customize and configure Agiloft modules, rules, forms, and dashboards to meet client or internal business needs. Maintain the integrations of Agiloft with third-party systems. Assist with data migration, testing, documentation, and post-implementation support. Stay current with Agiloft features, updates, and best practices. About You To be considered for this role it is envisaged you will possess the following attributes Proven experience with Agiloft CLM or other contract management platforms. Strong understanding of contract lifecycle processes, workflow automation, or enterprise software implementation. Proficiency in customizing Agiloft using its no-code/low-code interface. Experience with scripting or automation logic within Agiloft a plus. Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and meet deadlines. Familiarity with APIs and system integration concepts. Education Bachelors degree in computer science, IT or related field preferred. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. Were building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change. Worley takes personal data protection seriously and respects EU and local data protection laws. You can read our full Recruitment Privacy Notice Please noteIf you are being represented by a recruitment agency you will not be considered, to be considered you will need to apply directly to Worley.
Posted 1 month ago
2 - 6 years
4 - 8 Lacs
Bengaluru
Work from Office
? 5+ years experience administering Salesforce Marketing Cloud (ExactTarget) or similar marketing automation platforms ? 5+ years experience of Marketing Cloud components including Automations, Journeys, and Data Extensions ? Knowledge of Marketing Cloud integrations with other systems ? Experience supporting multiple business units with varying requirements ? Strong troubleshooting and problem-solving abilities ? Excellent communication skills for working directly with customers ? Ability to prioritize and manage multiple support requests effectively ? Experience with user management and permission structures About The Role Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. ? Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers ? 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demo??s testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time ? 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BA??s to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight ? Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter ? 5+ years experience administering Salesforce Marketing Cloud (ExactTarget) or similar marketing automation platforms ? 5+ years experience of Marketing Cloud components including Automations, Journeys, and Data Extensions ? Knowledge of Marketing Cloud integrations with other systems ? Experience supporting multiple business units with varying requirements ? Strong troubleshooting and problem-solving abilities ? Excellent communication skills for working directly with customers ? Ability to prioritize and manage multiple support requests effectively ? Experience with user management and permission structures
Posted 1 month ago
8 - 10 years
15 - 20 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ? Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ? Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ? 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ? 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: nCino. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
8 - 12 Lacs
Mumbai
Work from Office
About The Role Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. ? Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects ? ? ? Mandatory Skills: Finacle customization version 7. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3 - 5 years
7 - 11 Lacs
Mumbai
Work from Office
About The Role Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. ? Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects ? ? ? Mandatory Skills: Finacle customization version 7. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
6 - 11 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
9 - 14 Lacs
Mumbai
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud App Dev Consulting. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5 - 8 years
9 - 14 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud App Dev Consulting. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
3 - 5 years
2 - 6 Lacs
Bengaluru
Work from Office
About The Role ? ? ? ? Mandatory Skills: CAD App and Customization Tools. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 10 years
15 - 20 Lacs
Gurugram
Work from Office
About The Role Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ? Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ? Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ? 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ? 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Salesforce Industries Vlocity. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
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