Key Responsibilities: Develop, maintain, and optimize WebFocus reports and dashboards for various business functions Support BI initiatives through effective data extraction, transformation, and visualization using Tableau , Power BI , and Alteryx Collaborate with business units to understand reporting needs and translate them into functional BI solutions Write and optimize SQL queries to retrieve data from relational databases Ensure data accuracy, consistency, and alignment with enterprise reporting standards Identify trends, patterns, and insights from data sets to support decision-making Document processes, data definitions, and reporting logic for ongoing reference and governance Work in Agile/Scrum teams and contribute to iterative BI development cycles Required Skills & Qualifications: 3+ years of experience as a BI Analyst or similar role Strong hands-on experience with WebFocus (report development, dashboarding, and InfoAssist) Solid knowledge of SQL for querying and data manipulation Experience with Tableau , Alteryx , and/or Power BI for data visualization and workflow automation Understanding of data modeling, data governance, and report validation practices Ability to communicate insights effectively to both technical and non-technical stakeholders Strong problem-solving, analytical, and organizational skills Preferred Qualifications: Experience in the banking or financial services industry Familiarity with data warehouses and enterprise data platforms Basic knowledge of ETL processes and performance optimization techniques Exposure to cloud BI environments (AWS, Azure) Skills Role & responsibilities Preferred candidate profile

Citizens Bank is seeking a highly skilled and experienced Senior Salesforce Developer (Level 2&3) to lead the design, development, and integration of scalable Salesforce solutions across critical business functions. This role involves end-to-end solution delivery, mentorship of junior developers, and close collaboration with stakeholders to implement advanced customizations that support strategic business initiatives. The ideal candidate will possess deep technical expertise in Apex , Lightning Web Components (LWC) , and Salesforce platform architecture , along with a strong understanding of enterprise-level integrations and data management within the Salesforce ecosystem. Key Responsibilities: Design, develop, and maintain advanced Salesforce custom applications using Apex , LWC , Visualforce , and declarative tools Lead the technical implementation of Salesforce solutions, ensuring scalability, performance, and security Manage complex integrations with external systems using REST/SOAP APIs , middleware, and custom connectors Collaborate with architects, product owners, and cross-functional teams to define technical solutions and architecture Conduct code reviews, performance optimization, and enforce Salesforce best practices and coding standards Guide and mentor junior developers and provide technical oversight for project deliverables Manage deployment pipelines and version control using tools like Git , Copado , or Gearset Maintain documentation of system architecture, configurations, and release processes Ensure compliance with data governance , security policies , and industry regulations (especially in the financial domain) Required Skills & Qualifications: 3-9+ years of hands-on Salesforce development experience in enterprise environments Strong expertise in Apex , Lightning Web Components (LWC) , SOQL/SOSL , and Salesforce APIs Experience with Salesforce integration frameworks and middleware platforms (e.g., MuleSoft, Dell Boomi) Deep understanding of Salesforce data modeling , security models , and platform limitations Proficient in CI/CD tools and version control systems like Git , Bitbucket , and SFDX Experience delivering projects in Agile/Scrum teams Excellent problem-solving, communication, and stakeholder management skills Preferred Qualifications: Salesforce Platform Developer II , Salesforce Architect , or other advanced certifications Experience with Sales Cloud , Service Cloud , or Financial Services Cloud Previous experience in banking or financial services environments Familiarity with DevOps practices for Salesforce and tools like Copado or AutoRABIT Exposure to data migration , governance , and compliance in regulated industries

Job Title: Database Engineer Analytics – L Responsibilities As a Database Engineer supporting the bank’s Analytics platforms, you will be a part of a centralized team of database engineers who are responsible for the maintenance and support of Citizens’ most critical databases. A Database Engineer will be responsible for: • Requires conceptual knowledge of database practices and procedures such as DDL, DML and DCL. • Requires how to use basic SQL skills including SELECT, FROM, WHERE and ORDER BY. • Ability to code SQL Joins, subqueries, aggregate functions (AVG, SUM, COUNT), and use data manipulation techniques (UPDATE, DELETE). • Understanding basic data relationships and schemas. • Develop Basic Entity-Relationship diagrams. • Conceptual understanding of cloud computing • Can solves routine problems using existing procedures and standard practices. • Can look up error codes and open tickets with vendors • Ability to execute explains and identify poorly written queries • Review data structures to ensure they adhere to database design best practices. • Develop a comprehensive backup plan. • Understanding the different cloud models (IaaS, PaaS, SaaS), service models, and deployment options (public, private, hybrid). • Solves standard problems by analyzing possible solutions using experience, judgment and precedents. • Troubleshoot database issues, such as integrity issues, blocking/deadlocking issues, log shipping issues, connectivity issues, security issues, memory issues, disk space, etc. • Understanding cloud security concepts, including data protection, access control, and compliance. • Manages risks that are associated with the use of information technology. • Identifies, assesses, and treats risks that might affect the confidentiality, integrity, and availability of the organization's assets. • Ability to design and implement highly performing database using partitioning & indexing that meet or exceed the business requirements. • Documents a complex software system design as an easily understood diagram, using text and symbols to represent the way data needs to flow. • Ability to code complex SQL. • Performs effective backup management and periodic databases restoration testing. • General DB Cloud networking skills – VPCs, SGs, KMS keys, private links. JOB DESCRIPTION • Ability to develop stored procedures and at least one scripting language for reusable code and improved performance. Know how to import and export data into and out of databases using ETL tools, code, migration tools like DMS or scripts • Knowledge of DevOps principles and tools, such as CI/CD. • Attention to detail and demonstrate a customer centric approach. • Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information • Ability to optimize queries for performance and resource efficiency • Review database metrics to identify performance issues. Required Qualifications • 2-10+ years of experience with database management/administration, Redshift, Snowflake or Neo4J • 2-10+ years of experience working with incident, change and problem management processes and procedures. • Experience maintaining and supporting large-scale critical database systems in the cloud. • 2+ years of experience working with AWS cloud hosted databases • An understanding of one programming languages, including at least one front end framework (Angular/React/Vue), such as Python3, Java, JavaScript, Ruby, Golang, C, C++, etc. • Experience with cloud computing, ETL and streaming technologies – OpenShift, DataStage, Kafka • Experience with agile development methodology • Strong SQL performance & tuning skills • Excellent communication and client interfacing skills • Strong team collaboration skills and capacity to prioritize tasks efficiently. Desired Qualifications • Experience working in an agile development environment • Experience working in the banking industry • Experience working in cloud environments such as AWS, Azure or Google • Experience with CI/CD pipeline (Jenkins, Liquibase or equivalent) Education and Certifications • Bachelor’s degree in computer science or related discipline