VELVET PARKING

Job Description

Job Title: Premium Valet Parking Attendant (Velvet Service) Company: Sharman Jain Foods Pvt Ltd GHUMAR MANDI CIVIL LINE Location: Ludhiana(PB) Job Summary: We are seeking highly professional, customer-focused, and meticulous Premium Valet Parking Attendants to deliver an exceptional "velvet" parking experience for our discerning guests. The ideal candidate will be the first and last impression our guests receive, providing efficient, secure, and courteous vehicle handling with an unwavering commitment to outstanding service. This role requires individuals who are not only skilled drivers but also possess an impeccable demeanor and a proactive approach to guest satisfaction. Key Responsibilities: Guest Engagement: Warmly greet guests upon arrival and departure, using their name when possible, to create a personalized experience. Assist guests with vehicle entry and exit, opening and closing doors courteously. Offer assistance with luggage, personal items, or directions, anticipating guest needs. Maintain a polite, professional, and composed demeanor, even during peak hours or challenging situations. Handle guest inquiries and minor concerns with grace, escalating complex issues to management. Vehicle Handling & Security: Safely and efficiently park and retrieve a variety of luxury and standard vehicles in designated parking areas, adhering to all traffic laws and company policies. Conduct a quick, professional inspection of vehicles upon arrival, noting any pre-existing damage, and communicating relevant details to the guest and/or supervisor as per protocol. Ensure all vehicles are securely locked upon parking and keys are properly managed and stored according to strict security procedures. Maintain a clean, organized, and secure parking area, reporting any maintenance or security concerns promptly. Handle vehicle keys with utmost care and ensure accurate tracking for timely retrieval. Operational Excellence: Work collaboratively with front desk, concierge, and other team members to ensure seamless guest transitions. Adhere strictly to all company policies, safety regulations, and standard operating procedures (SOPs). Manage parking flow efficiently, minimizing wait times for guests. Process valet parking tickets and handle payment transactions accurately (if applicable). Maintain a professional appearance by adhering to uniform and grooming standards at all times. Qualifications: Experience: Proven experience in a valet parking or high-end customer service role is highly preferred. Freshers with exceptional driving skills and a strong commitment to service may be considered. Driving Record: Valid driver's license with a clean driving record no major infractions within the last 03 Years Vehicle Knowledge: Familiarity with a wide range of vehicle makes and models, including luxury and exotic cars, and the ability to operate both automatic and manual transmissions. Customer Service Skills: Exceptional interpersonal and communication skills, with a natural ability to connect with guests and anticipate their needs. Professionalism: High degree of professionalism, integrity, and discretion. Work Ethic: Strong work ethic, reliability, punctuality, and ability to work flexible hours, including evenings, weekends, and holidays. Problem-Solving: Ability to remain calm and resourceful under pressure, and to effectively resolve minor issues. What We Offer: Opportunity to work in a prestigious environment and provide a premium service. Competitive compensation, including potential for tips. Comprehensive training and development opportunities. A supportive and dynamic team culture. Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Food provided Schedule: Morning shift Supplemental Pay: Yearly bonus Work Location: In person