Unit Manager-Turbo Cross Sell

The Unit Manager - Turbo Cross Sell is responsible for managing the Outbound Call Centre operations to generate business for Cross Selling various products. This role involves overseeing a team responsible for generating interest among pre-approved customers for the Bank's financial services through an outsourced call center. The key responsibilities include achieving business targets, managing costs, ensuring ROI, revenue generation, attrition management, and adherence to processes. The ideal candidate should have a strong understanding of call center management and technology, particularly in utilizing dialer technology to enhance business growth. Additionally, the candidate will be managing a team of 250 to 300 outsourced/captive call center employees, requiring strong people management and interpersonal skills. Aligning with business budgets, designing strategies for business delivery, analyzing data, and implementing effective dialing strategies are crucial aspects of the role. In addition to primary responsibilities, the Unit Manager will be involved in reviewing mechanisms at different levels, conducting performance reviews, managing relationships with vendors, overseeing billing processes, and creating performance matrices for leadership review. Addressing technical queries, identifying process weaknesses, ensuring quality sales, and maintaining a strong process orientation are also essential components of the role. As a Manager, the Unit Manager - Turbo Cross Sell will review Team Managers and Team Leads to ensure budget delivery, provide quality governance, and offer coaching directions for consistent outputs. The candidate should have a Bachelor's degree in any relevant field and possess 10-18 years of senior-level experience in a similar role.,