Unit Manager - Priority Noida -Read full details before apply

Note before you apply:

team handling

portfolio

Excellent communication in English only can apply

Should have good years of experience in sales team leading

Ganesa

All the Best !

Unit

About OCC

The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service.

Outbound Contact Centre envisages to provide a differential customer experience.

AbouttheRole

Job holder needs to manage an outbound team across various Banking products.

Outbound Team will be in partner payroll.

Job holder expected to manage around 15+ member team

Key

Drive Sales, Productivity,Cross Sell, Cost to Income, profitability and growth of channel.

1.Train and Manage team of 15+ strong telecallers who will be engaged in selling of products to existing customers of the bank. Unit Manager will be Managing the team of VRM Priority.

2. Develop and implement effective sales strategy to achieve business objectives.

3. Guide, coach and motivate teams across locations for improved performance.

4. Drive productivity of the team.

5. Analyze business numbers to identify opportunities and GAPS for corrective actions.

6.Ensure delivery of the sales targets assigned for the respective line of business.

7. Improve existing processes to enhance productivity and overall performance of the team.

Qualifications

Optimal qualification for success on the job is:

• Post Graduate with more than 6 years of relevant experience.

Role Proficiencies

For successful execution of the job, a candidate should possess the following:

• Sound knowledge of retail banking products and process. Knowledge of digital banking channels like, Internet Banking, Mobile App.
• Leadership skills, Inter personal skills, Analytical skills.

AboutAxis

Incorporated in 1994, Axis Bank is one of Indias most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.

The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.