43 Team Manager Jobs

Operations Manager role- Captive Unit Min 5+yrs as a Deputy Mgr/Mgr with 13 -17 +yrs overall exp Managed at least 100 agents, 10,TL's , 3Asst Mgrs Voice Customer Service Processes only Call Vikas 8527840989 Email vikasimaginators@gmail.com

• EDUCATION Full time Graduate/ Post Graduate (Preferable B. Tech) • Experience 1-7 Years Location Pan india • KEY RESPONSIBILITIES: 1. Strategy Implementation Maintain service level agreements while resolving customers service request. Identify opportunities for network rehabilitation within the assigned territory. Ensure compliance to quality and process standards defined for Airtel. Ensure safety standards and protocols are followed within the assigned territory. 2. Installation and Fault Repair Ensure resolution of service request as per defined timeline and service level agreement. Identify and analyse fault cases to minimise repeat or re-open cases. Responsible for Installation & Shifting performance across the job area and to drive defined KPI, whlie ensuring quality of installation & cost for installs Drive reduction in overall open service requests and repeat and reopen orders to meet KPI targets. Drive Serve to Sell through engineers. Manage escalation from internal/external customers related to the product. Coordinate with local cable operators (LCOs) to provide timely support to the customers. Coordinate with cross-functional teams to ensure faster installation and resolution. Understand the Airtel work app leveraged by the engineers and wiremen. Understand and resolve the challenges and issues faced by local cable operators (LCOs). 3. Reporting Leverage the Airtel work platform to monitor the performance of the associates in the service. Prepare documentation and report to showcase the productivity. Conduct audit of the productivity within the target date. 4. Process Optimization Identify ways to fasten the customer installation and fault repair process. Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Carry out audit within target date and generate report 5. People Management Work closely with the team for seamless execution of the tasks. Coordination with cross functional teams CSD/NOC/O&M to provide faster resolutions 6. Key Interactions Internal / External Stakeholders: (Internal means – External to the department and internal to the organization; External means – External to the organization) Internal : Business teams External : Local Cable Operators, Customers Skills :- Team Handling, Team Lead, Team Manager, Team Management, Team Leading, Sales Team Lead, Team Coaching

Job Title: Manager Talent Acquisition Department: Human Resource Shared Services (HRSS) Employment Type: Full-Time Workplace Type: Onsite Location: Gurgaon Shift: US Shift (EST/PST) with flexibility for rotational weekend coverage and peak-day stretch About the Role: We are seeking an experienced and dynamic Manager Talent Acquisition to lead our recruitment operations focused on the US market , particularly with experience in blue-collar hiring . This individual will drive end-to-end recruitment strategy and execution, manage a team of 3040 members including 23 Team Leads, and work closely with business stakeholders to ensure hiring targets are met within defined SLAs and KPIs. Key Responsibilities: Lead and manage a high-performing recruitment team ensuring timely and quality delivery of hiring requirements. Drive day-to-day operations including recruitment forecasting, planning, and process optimization. Monitor and enhance team productivity, especially in a night shift and remote/hybrid setup. Create and implement strategies for employee engagement , training , and retention . Work closely with US clients and internal stakeholders to align hiring plans with business needs. Partner with the Transition Team on HR projects and seamless process implementation. Ensure compliance and quality standards by applying Six Sigma/Lean methodologies for process improvements. Own performance management , succession planning , and skill development for team members. Design and monitor recruitment dashboards, reports, and data-driven insights for business reviews. Develop rotation models for a 7-day workweek team ensuring seamless service delivery. Manage escalations and drive resolution of complex recruitment or client issues. Create a culture of innovation and continuous improvement within the TA team. Must-Have Skills & Experience: 13–20 years of experience in Talent Acquisition, with strong expertise in US recruitment and blue-collar hiring . Proven team leadership experience handling large recruitment teams (30–40 people). Excellent client management , outbound/inbound calling , and people management skills. Strong knowledge of US geography, time zones , and labor market trends . Expertise in sourcing methods, including Boolean searches and use of job boards like Dice, Monster, CareerBuilder. High proficiency with Microsoft Office Suite and recruitment reporting tools. Ability to work in night shifts (EST/PST) and manage rotational schedules. Strong communication skills with neutral accent preferred. Results-oriented mindset with a passion for developing high-performing teams . Qualifications: Graduate in any discipline Additional certifications in HR, recruitment, or process excellence (e.g., Six Sigma) are a plus Call/WhatsApp: Asha Kushwah at 7703903078 Email: asha.kushwah@cielhr.com

Sales Officer - Home Loans with leading Bank Direct sales of Home loans and is a field sales job Achieve monthly sales targets CTC: 2 - 3 Lakhs + incentives Send CV to bookmark.hr@gmail.com Call Arathy - 8089020225 to arrange interview Required Candidate profile Graduates with minimum 6 months of sales experience can apply . Note : Only male candidates should apply CTC offered : 2.25 - 3 lakhs + incentives Reporting to AM .

Note before you apply: Candidates with relevant Experience in team handling BFSI Market is must ., preferably form Virtual sales, telesales management - portfolio management Excellent communication in English only can apply Should have good years of experience in sales team leading If you meeting the eligible criteria please share your cv to Ganesa HR Whatsapp 8056659888 (Mention Unit Manager) All the Best ! Unit Manager - Priority About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience. AbouttheRole Job holder needs to manage an outbound team across various Banking products. Outbound Team will be in partner payroll. Job holder expected to manage around 15+ member team Key Responsibilities Drive Sales, Productivity,Cross Sell, Cost to Income, profitability and growth of channel. 1.Train and Manage team of 15+ strong telecallers who will be engaged in selling of products to existing customers of the bank. Unit Manager will be Managing the team of VRM Priority. 2. Develop and implement effective sales strategy to achieve business objectives. 3. Guide, coach and motivate teams across locations for improved performance. 4. Drive productivity of the team. 5. Analyze business numbers to identify opportunities and GAPS for corrective actions. 6.Ensure delivery of the sales targets assigned for the respective line of business. 7. Improve existing processes to enhance productivity and overall performance of the team. Qualifications Optimal qualification for success on the job is: Post Graduate with more than 6 years of relevant experience. Role Proficiencies For successful execution of the job, a candidate should possess the following: Sound knowledge of retail banking products and process. Knowledge of digital banking channels like, Internet Banking, Mobile App. Leadership skills, Inter personal skills, Analytical skills. AboutAxis Incorporated in 1994, Axis Bank is one of Indias most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.

HR Operations Specialist India (TL/TM) **Location:** Hyderabad India **Flexibility to operate in different shifts as needed including night shifts **Experience:** Minimum 8+ years for TL; 10+ years for TM **Comp: TL- Max 16LPA; TM: 18.5LPA Max **Notice Period: Immediate Joiners only. Primary Skills: Hire to Retire (HR operations- end to end employee life cycle management); US operations experience; Workday tool proficiency mandatory. Excellent Communication skills. Role Overview: We are seeking a highly skilled and experienced HR Operations Specialist to join our team. The ideal candidate will have extensive experience in HR operations within India and be capable of independently managing all HR operations transactions without requiring extensive hand-holding. This strategic role is crucial for ensuring operational efficiency and seamless HR process execution as our organization continues to grow. Key Responsibilities: Manage the entire employee life cycle (Hire to Retire) efficiently. Demonstrate proficiency in HR processes and standard operating procedures. Handle appointment letters and documentation for India. Manage and coordinate queries on the ticket management tool (Freshservice). Liaise with employees, managers, and other HR colleagues to resolve HR-related queries. Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, including onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files and processing employee changes. Develop and manage change management and communication strategies, including email templates and how-to guides. Oversee the HR helpdesk and ensure comprehensive support for all HR-related inquiries. Preferred Qualifications: Graduate/MBA with a minimum of 5+ years of relevant experience in HR operations. Extensive experience in HR shared services functions and managing HR OPS for India. Proficiency in Workday and basic understanding of Google Suite applications, including Smartsheet. Excellent IT skills, particularly in MS Word, PowerPoint, and Excel. Strong written and verbal communication skills in English. Ability to work under pressure and meet tight deadlines. Strong administrative skills with the ability to manage a complex and varied workload. Desired Attributes: Smart and self-reliant, capable of representing the HR function independently. Flexible and adaptable to work in different shifts as required. Strong problem-solving skills and attention to detail. Ability to work collaboratively with cross-functional teams. Best regards, Manish Chauhan HR Executive | Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in

Hiring for TL Location-:Kolkata Shift-: US shift Min 1 Yrs Exp as Team Leader in International Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 7.5 LPA Experience of International Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hiring for TL Location-:Bangalore Shift-: US shift Min 1 Yrs Exp as Team Leader in International Banking Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 8 LPA Experience of International Banking Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

Roles and Responsibilities Manage a team of sales professionals to achieve monthly targets in B2C sales, channel sales, and real estate sales. Analyze market trends and competitor activity to identify opportunities for expansion into new markets or product lines. Collaborate with cross-functional teams to drive business development initiatives and improve customer engagement. Develop and implement effective strategies to increase revenue growth through targeted marketing campaigns.

Role & responsibilities 1. Lead, mentor, and manage a team of customer service representatives, ensuring they are motivated and equipped to deliver high-quality service. 2. Oversee the customer service operations, ensuring that all inquiries and issues are resolved promptly and effectively. 3. Monitor team performance against established metrics and service level agreements, providing feedback and implementing improvements as necessary. 4. Identify opportunities for process enhancements to improve efficiency and service quality, and implement changes as needed. 5. Collaborate with internal/External stakeholders to ensure alignment of customer service activities with business objectives and to facilitate the smooth delivery of shared services. 6. Develop and implement training programs to enhance the skills and knowledge of the customer service team. 7. Prepare and present regular reports on team performance, customer feedback, and service trends to management. 8. Manage interactions and coordination with team members, senior leadership and internal and external stakeholder across different geographical locations, both onshore and offshore Preferred candidate profile Communication and negotiation skills involve effectively conveying information, actively listening, and reaching mutually beneficial agreements through empathy, persuasion, and conflict resolution. Decision making and planning/delegation involve evaluating options to make informed choices, strategically organizing tasks, and assigning responsibilities to team members to achieve objectives efficiently. Process and customer focus involves optimizing workflows to enhance efficiency and quality while prioritizing customer needs and satisfaction to deliver exceptional service and value.

Immediate Hiring for US Collections Process Location-:Noida Shift-: US shift Min 1 Yr Exp as US Collections Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Sal Upto 6 LPA Experience of US Collections is mandatory. Customer Service / Chat / Email / Domestic exp will not be considered Call@9205503253 / 9953262467

Overseeing recruitment process including job postings, interviews, selection&onboarding HR Policy & Compliances Basic Admin related activities & Part of overall Ops Team to conduct activities at daily level Candidates can call @HR Deepak- 9958131215

Note before you apply: Candidates with relevant Experience in team handling BFSI Market is must ., preferably form Virtual sales, telesales management - portfolio management Excellent communication in English only can apply Should have good years of experience in sales team leading If you meeting the eligible criteria please share your cv to Ganesa HR Whatsapp 8056659888 (Mention Unit Manager) All the Best ! Unit Manager - Priority About OCC The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service. Outbound Contact Centre envisages to provide a differential customer experience. AbouttheRole Job holder needs to manage an outbound team across various Banking products. Outbound Team will be in partner payroll. Job holder expected to manage around 15+ member team Key Responsibilities Drive Sales, Productivity,Cross Sell, Cost to Income, profitability and growth of channel. 1.Train and Manage team of 15+ strong telecallers who will be engaged in selling of products to existing customers of the bank. Unit Manager will be Managing the team of VRM Priority. 2. Develop and implement effective sales strategy to achieve business objectives. 3. Guide, coach and motivate teams across locations for improved performance. 4. Drive productivity of the team. 5. Analyze business numbers to identify opportunities and GAPS for corrective actions. 6.Ensure delivery of the sales targets assigned for the respective line of business. 7. Improve existing processes to enhance productivity and overall performance of the team. Qualifications Optimal qualification for success on the job is: Post Graduate with more than 6 years of relevant experience. Role Proficiencies For successful execution of the job, a candidate should possess the following: Sound knowledge of retail banking products and process. Knowledge of digital banking channels like, Internet Banking, Mobile App. Leadership skills, Inter personal skills, Analytical skills. AboutAxis Incorporated in 1994, Axis Bank is one of Indias most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce of over 60,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.

TEAM LEADER / ASSISTANT MANAGER / INTERNATIONAL BPO Must Have Exp as a Team Leader for International BPO into Customer Service (Mandate) Must have Worked in to International BPO Location - Kolkata , Pune , Mumbai Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Position: Team Lead (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Location: Powai, Mumbai Experience: Minimum 4 years of experience as a Team Lead (Operations) on papers in a BPO set-up. Location: Applicable for candidates based out of Mumbai only. Outstation candidates, please don't apply. Interested Candidate can share their CV on juhi.sawant@sterling-outsourcing.com or 9958117259 ONLY CANDIDATE WITH PRIOR INTERNATIONAL BPO EXPERIENCE RESIDING IN MUMBAI SHOULD APPLY EXPERIENCE IN BANKING DOMAIN IS MUST. Hiring for Team manager position for Sterling unit based out in Powai, Mumbai . We are looking for a team manager who has a prior experience of handling a team in a BPO in International Banking sector . The role involves supervising daily operations, driving team performance, ensuring adherence to SLAs while maintaining quality and process improvement ideas. Looking for people who can join us within a week. Shift - 24/7 shifts with 5 days working and rotational offs. Team Leadership & Supervision Lead and motivate a team of agents to achieve performance metrics. Conduct regular team meetings to communicate updates, expectations, and address concerns. Foster a positive work environment that encourages teamwork and personal growth. Performance Management Monitor individual and team performance against established KPIs (Key Performance Indicators). Provide regular feedback, coaching, and performance appraisals to team members. Implement performance improvement plans when necessary. Training & Development Identify training needs and coordinate training sessions for team members. Support new hires through the onboarding process and ensure they are adequately trained. Encourage continuous learning and development within the team. Quality Assurance & Client Engagement Ensure adherence to quality standards and compliance with company policies. Conduct regular quality checks and audits on agent interactions. Address and resolve quality issues promptly. Handle escalated customer issues and complaints, providing resolutions in a timely manner. Operational Efficiency & Reporting Manage daily workflow and adjust staffing levels as needed to meet client demands. Collaborate with the Operations Manager to develop and implement process improvements. Track and report on team performance metrics and operational outcomes. Prepare and submit regular reports to the Operations Manager.

Lead and manage a team of sales executives focused on acquiring new clients Develop and implement effective sales strategies to drive business growth Set targets, monitor performance, and provide regular coaching and feedback to the team Required Candidate profile Must have experience of Team handling in broking industry Interested can share CV on rahul.jani@tradebulls.in or WhatsApp on 8422827224

Job Summary: We are seeking a highly organized and proactive Oracle ERP Team Manager to lead and coordinate cross-functional teams, ensuring seamless collaboration across departments and geographies. The ideal candidate will be responsible for task allocation, stakeholder communication, and resource optimization within the Oracle ERP ecosystem. Key Responsibilities: Team Leadership & Coordination Manage and mentor a team of Oracle ERP professionals across functional and technical domains. Collaborate with multiple internal teams to ensure alignment on project goals and deliverables. Monitor team performance and ensure timely completion of tasks. Stakeholder Communication Act as the primary point of contact for international stakeholders. Provide regular updates on project progress, risks, and mitigation plans. Ensure transparency and alignment with global business objectives. Resource & Task Management Ensure all team members are effectively utilized with meaningful tasks. Identify and address any resource underutilization or bandwidth gaps. Reallocate tasks dynamically to maintain balanced workloads and project momentum. Project Oversight Track project timelines, deliverables, and dependencies. Support issue resolution and escalate critical blockers as needed. Ensure adherence to Oracle ERP best practices and compliance standards. Qualifications: Bachelors or Master’s degree in Information Technology, Business Administration, or related field. 10+ years of experience in Oracle ERP implementation and support. 3+ years in a team leadership or managerial role. Strong understanding of Oracle ERP modules (Finance, SCM, HCM, etc.). Proven experience in stakeholder management and cross-functional collaboration. Excellent organizational, communication, and problem-solving skills. Preferred Skills: PMP or similar project management certification. Experience working in a global delivery model. Familiarity with Agile or hybrid project methodologies. Proficiency in tools like JIRA, MS Project, or Oracle Cloud tools.

Hiring for Fortune 500 client Book your interview slot on Today WhatsApp your profile @ 9623462146 / 8888850831 or Dipika@infiniteshr.com ***** Hiring for Customer Support for Team manager role , Salary upto 12LPA - Mumbai Location ******Hiring for P & C Insurance Team Manager / Sr TM , Salary upto 14.00L- Pune Location ****Hiring Team Manager Insurance Operation process**** Salary upto 10.5 LPA , Pune Location Regards Dipika Sharma 9623462146 8888850831

TEAM LEADER OPERATIONS Must have Exp into Team Lead For International BPO in Banking Process (Mandate) NOTE - Must Have Worked into Banking Process CTC - 7.5LPA Loc- Hyderabad , Bangalore Qualification- Only Graduates Work from Office 5 days working/ 24*7 Shifts International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Lead and manage a team of sales executives focused on acquiring new clients Develop and implement effective sales strategies to drive business growth Set targets, monitor performance, and provide regular coaching and feedback to the team Required Candidate profile Must have experience of Team handling in broking industry Interested can share CV on jyoti.mehta@tradebulls.in or WhatsApp on 7304501064

Sales Officer - Home Loans with leading Bank Direct sales of Home loans Achieve monthly sales target CTC: 2.5 - 3 Lakhs + incentives Send CV to bookmark.hr@gmail.com or send in Whatsapp - 9746475326 Call Arathy - 8089020225 to arrange interview Required Candidate profile Graduates with minimum 6 months of sales experience can apply . CTC offered : 2.5 - 3 lakhs + incentives Reporting to AM . Send your CV to bookmark.hr@gmail.com Arathy , HR Executive 8089020225