- 5+ years of quality assurance engineering experience - 3+ years of quality assurance teams management experience - Experience managing manual testers - Experience managing automation testers - Experience testing web technologies and back-end services - Experience identifying and reviewing test plans, test cases and testing results with a strong QA background The Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced ground breaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo. What will you help us create? Along with leading in web services and e-commerce, Amazon.com is an inventive research and development company that designs and engineers high-profile consumer electronics including our best-selling e-readers and tablets, and Fire TV. Fire TV client software and services technologies are enjoyed by millions of customers the world over. You will drive key engineering and business decisions that impact Amazon’s long-term vision, including innovation in the delivery and consumption of media and entertainment. We leverage latest technologies in client-app frameworks, big data, machine learning, optimization techniques and high availability services. Here on the Fire TV team, we are dedicated to creating the most engaging entertainment platform for the whole family, worldwide The successful Quality Assurance Manager will be obsessed with quality improvement, experienced and highly committed to creating world class automation for regression and feature testing, able to develop and drive a high-level test strategy, as well as take a hands-on approach to implementing that strategy. In this role, you will: - Work with business and development teams to understand product vision and requirements - Understanding how all elements of the system software ecosystem work together and developing QA approaches that fit the overall strategy - Be responsible for development of test strategies and creation of appropriate test harnesses - Oversee the development and execution of test plans and monitoring and reporting on test execution - Work with a team of quality engineering professionals to ensure the highest quality product delivery Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals Experience transforming QA programs from manual to automation Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of program or project management experience - Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Amazon’s Last Mile Analytics and Quality team is seeking an experienced program manager to lead a program and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency. An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them. This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results. The ideal L4 Program Manager will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies in the world of Geospatial data. Key job responsibilities Responsibilities include, but are not limited to: - Own the Program, define and achieve KPIs; Drive performance improvement initiatives. - Develop and monitor program metrics to identify potential issues in last mile deliveries. - Identify patterns of defects that will help us build initiatives to reduce defects at scale. - Ability to pull data and perform deep-dives and root-cause analysis as needed. - Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers. - Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. - Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met. - Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. About the team The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale. Experience with SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 7+ years of business intelligence and analytics experience - 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience - Experience with SQL - Experience with ETL - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product” – Jeff Bezos Amazon.com’s success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work? In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address? Do we know exact location of the address on Map? Is there a safe place? Can we make unattended delivery? Would signature be required? If the address is commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does customer have any special preference? What are other addresses that also have packages to be delivered on the same day? Are we optimizing delivery associate’s route? Does delivery associate know locality well enough? Is there an access code to get inside building? And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. The successful candidate will be able to: - Effectively manage customer expectations and resolve conflicts that balance client and company needs. - Develop process to effectively maintain and disseminate project information to stakeholders. - Be successful in a delivery focused environment and determining the right processes to make the team successful. - This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done. - Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. - Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams. - Support the scalable growth of the company by developing and enabling the success of the Operations leadership team. - Serve as a role model for Amazon Leadership Principles inside and outside the organization - Actively seek to implement and distribute best practices across the operation 4+ years of working with very large data warehousing environment experience 10+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of recruiting, coordination, administration, logistics, HR or equivalent experience - Bachelor's degree or equivalent - Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint As a Recruitment Coordinator you will: Schedule interviews and working directly with candidates and hiring managers. Provide follow-up correspondence to candidates on recruiting status via phone and email. Coordinate onsite written assessments for the candidates. Track recruiting activities and provide weekly reporting on candidate status. Identify opportunities to improve candidate experience and scheduling efficiency. Educate client on the recruiting process and the roles involved in the process. Arrange candidate travel and accommodation if required for domestic and international. Vendor Engagement - Manage the vendors / agencies in updating on the recruitment activities and their candidate’s status on regular basis. Assist in the coordination of other recruiting activities as needed. Update candidate records in the recruiting system – HIRE. Use recruiting tools like tests and assignments which assesses candidates’ skills. Arrange for candidate reimbursements especially for the candidates travelling overseas and also for the domestic candidates when necessary. Degree or diploma in HR or any related field Experience working in a fast paced, quickly changing or international environment Experience with technical tracking systems / softwares (like ATS) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Are you interested in building next generation services that will re-define international trade at Amazon? Do you want to improve how shoppers around the world discover and purchase global merchandise? Amazon Exports and Expansion is building new services responsible for enhancing the international shopping experience. Global Store (GS) and Core Exports (CE), together, enable cross-border (XB) shopping for Amazon customers worldwide. CE serves cross-border customers in 200+ destinations and shopping on 11 Exports-enabled stores by providing access to 177M+ products at competitive prices, with a localized shopping experience, and a reliable and accurate delivery experience. GS complements the local flywheel in 14 countries across 59 source-destination pairs (arcs), creating an integrated experience, enabling customers to shop Amazon’s international selection on their local Amazon or 3P website. GS abstracts XB fulfillment processes to make it seamless for customers to shop for Amazon’s international selection while rendering a fully localized experience with access to competitive pricing in local currency, cross border DEX, C-returns, exclusive deals and promotions, local payment methods and local customer service. DESCRIPTION: AEE Selection Tech team is seeking an experienced Software Development Engineer interested in disrupting the way products are made available to customer, sold, and distributed on a global scale. The right candidate will have hands-on involvement in building new tools, services, and distribution structures across Amazon’s growing footprint. The products and capabilities enabled by this role will deliver unprecedented selection and prices across Amazon’s 100MM+ customers, while innovating beyond established cross border norms. The right candidate will thrive in a fast-paced, ambiguous environment with interactions across a wide variety of e-commerce topics, and will demonstrate competence in multiple fields and skill sets. At Amazon, we are working to be the most customer-centric company on earth and enable products that meet our customers needs and demands while providing a safe experience throughout. To reach there, we need exceptionally talented, bright, dynamic, and dedicated individuals. Are you excited to help Amazon grow product selection across the globe? Mentorship & Career Growth: Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. Key job responsibilities • Solve complex problems through data, rapidly. • Design and develop state of the art software systems that address these complex and ambiguous problems. • Own the inputs and the business outcome through cultivating a culture of relentless auditing and metric monitoring, automatically where possible. This position which is ideal for candidates who are looking to deal with scaling challenges at Amazon and ready to build mission critical system software applications and tools. It is also an opportunity for freelance candidates to become domain experts and have an enormous opportunity to make a large impact on the design, architecture and development of consumer products. Depending on individual performance this experience can lead to permanent positions as Software Development Engineers at Amazon. A day in the life A day in the life As a Software Development Engineer on the team, you will take ownership over the software design, documentation, development, engineering approach, delivery, and support of systems built natively in AWS. In this role you will collaborate with leaders, work backward from customers, identify problems, propose innovative solutions, relentlessly raise standards, and have a huge impact by disrupting the way products are bought, sold, and distributed on Amazon on a global scale. The right candidate will have hands-on involvement in building new tools, services, and distribution structures across Amazon’s growing footprint. The products and capabilities enabled by this role will deliver unprecedented selection for our global customers while complying with Global Trade and Product Compliance requirements. The right candidate will thrive in a fast-paced, ambiguous environment with interactions across a wide variety of e-commerce topics, and will demonstrate competence in multiple fields and skill sets. Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of team management experience - 8+ years of operational and/or retail management experience - Experience using data to influence business decisions - Experience across the domain of risk management & compliance operations - 2+ Years of experience as Manager of Managers Support Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their business. The FBA Support Ops team is a critical operational group that reviews Sellers’ financial and inventory related questions, provides coaching to Sellers on defects, and manages Jeff B and VP level executive escalations. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller requests. Support Ops has a head start of 7 years into managing FBA operations, equipped with dedicated support teams like AA (Associate Advisors), QA (Quality Audit), L&D (Learning and Development), CP (Capacity Planning), Analytics & Tech. In 2019, the team launched its operations in Hyderabad, India and further expanded its global presence to China in 2020. This role requires a leader to manage the front line managers, and their respective teams. If you are passionate about people, process and stakeholder management and are excited to take on new business challenges, this is the right role for you. The Support Ops Manager II, India is responsible for safety, budgetary, people development and operations objectives for the FBA Support Operations teams in their remit across physical sites in India. Responsibilities include directly managing and leading a team of Front-line Operations Manager with an extended organization of approximately 100 people, ensuring performance objectives are met or exceeded, building positive employee relations, developing leadership bench strength, collaborating effectively with cross-functional stakeholders, planning strategically and raising the bar on seller experience through effective FBA support delivery. The role requires strong understanding of FBA Support operations, seller support ecosystem, and demonstrated ability to drive operational excellence in a multicultural support environment. Operations: The candidate needs to be able to drive results in a production environment. Must lead their team and stakeholders towards meeting operational metrics of quality, productivity, and service levels. Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Stakeholder Management and Communication: The candidate would need to interact with multiple stakeholders within India and globally and at times, would be required to influence and drive consensus between teams. The candidate would also be required to write high impact, clear and concise documents (Support Strategies, Business review documents, etc.). People Leadership: The candidate would be responsible for creating mechanisms for employee growth and development. This would mean enabling People Managers and creating succession plans. Will strike the right balance between effective delegation while maintain a connect with the team through different communication channels (1:1 connects, Huddles, Open office hours etc.). Process Improvements, Automation, and Innovation: The candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company. Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level Experience in operational excellence using six sigma methodologies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language We are from India Grocery and Everyday Essentials team. We are working on a grounds up initiative for an upcoming and fast growing quick commerce space in India. We are developing a completely brand new quick commerce experience using client side rendering frameworks based on ReactJS and powered by multiple backend services being developed grounds up. The new user experience will span across entire lifecycle of quick commerce shopping journey from discovery and traffic, storefront, ordering and delivery experience. For this Greenfield initiative, you'll be working alongside a talented and collaborative team made of Sr. SDEs, Sr. FEEs, PEs and will be a great opportunity for learning, growing and building industry leading shopping experience from scratch.. Key job responsibilities You solve difficult problems, applying appropriate technologies and best practices. You work with your team to invent, design and build software that is stable and performant. You are proficient in a broad range of design approaches and know when it is appropriate to use them (and when it is not). Your solutions are pragmatic. You consider the legacy of the code you produce and write code that an SDE unfamiliar with the system can understand. You limit the use of short-term workarounds. You do things with the proper level of complexity the first time (or at least minimize incidental complexity). You create flexible software without over-engineering. You make appropriate trade-offs, re-use where possible, and are judicious about introducing dependencies. You are efficient with resource usage (e.g., system hardware, database, memory/CPU, etc.) You work on project ideas with customers, stakeholders, and peers About the team We are fast-paced and focussed team made of passionate and ambitious Amazonians who strive to build industry leading products while closely collaborating and having fun. The team is made of multiple Sr. SDEs and are working on first time in Amazon initiatives which will scale beyond India and grocery. The team follows a flexible and collaborative work culture with ample mentoring and guidance from PEs. The team values high ownership, bias for action and insist on highest standards and follows build fast and iterate fast methodology. The team is suitable for passionate engineers who are equally interested in contributing to business and product roadmap. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Experience managing programs across cross functional teams, building processes and coordinating release schedules - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience Amazon Prime is seeking a Technical Program Manager, who is customer focused and passionate about global subscription experiences and solutions. Prime's Vision is to be earth’s largest and most loved membership, by adding extraordinary value and convenience to customers lives. We are seeking a dynamic, Technical Program Manager to join the Prime team to build programs that drive Prime membership subscriptions for India and expand solution to International markets. This is an opportunity to join a growing team and make a significant contribution to building smart, innovative product and marketing programs that are impactful to the business. The candidate will be instrumental in shaping the product direction and will be actively involved in defining key product features that impact the business. You will be responsible for collecting business and system requirements from internal and external customers, writing specifications, establishing and driving project plans from design to release, and managing production launches. You will be a catalyst for effective teamwork, communication, collaboration and commitment across multiple geographically separated groups delivering jointly on highly-visible mission-critical systems. You will contribute to our success with your hands-on project management skills, deep technical expertise, good understanding of business, and excellent leadership skills. You will need to work with professionals in many different domains including engineering, engineering management, product and marketing. This is a challenging and highly visible position responsible for managing multiple projects and driving results across teams. Key job responsibilities As an innovator in this role, you will: • Own delivery of an integral piece of a system or application. • Responsible for the end-to-end project management functions of large programs including planning, risk and issue management, trade-offs and execution. • Create, maintain and disseminate project information to stakeholders. • Effectively cooperate with customers, technical staff and leaders, business leaders and executives in different geographical locations to define and deliver complex features. • Make sense of ambiguity, define and plan programs in a fast paced and highly-technical organization, and secure buy in from internal and external stakeholders. • Work closely with engineers, testers, product managers and leaders to define and lead development of critical applications 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 4+ years of quality assurance engineering experience - Bachelor's degree - Experience in manual testing - Experience in automation testing - Experience as QA lead on medium to large sized projects Our vision is that every Amazon customer will pay with Amazon Payments every time and every place s/he transacts anywhere online. Amazon Payments is a young and growing business in Amazon with a startup culture. The Amazon Payments engineering team is responsible for designing, building, and operating innovative payments solutions for merchants and content providers. It enables customers to send and receive payments for goods or services by using their Amazon accounts from the web, or from a mobile device. The engineering organization also owns the quality, performance and availability of the payment services. Quality Assurance Engineers at Amazon test applications and products at the user level and code level, both manually and with automated tools. Our QAEs are not pure black box testers, they are able to understand software internals, debug problems using log files, and write automated tests with Scripting tools and/or user-level automated tools. QAEs at Amazon are excellent individual contributors capable of taking up tasks from start to completion with minimal help. QAEs would be responsible for understanding the domain and the product in detail and coming up with the test strategy/planning, coming up with the test cases, driving the test case sign-off processes with the stakeholders, contributing to code level unit tests, test execution and reporting. Key job responsibilities Engineering in Computer Science or equivalent combination of technical education and work experience. Demonstrated experience in test planning, test design, test strategy, and test execution of highly complex systems. Ability to design and plan testing conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control. Strong analytical and problem solving skills Demonstrated experience in writing clean scripts/code quickly. Preferably Java coding. Experience in various automation tools and frameworks. Understanding of QA methodologies, life cycle and processes Strong organizational skills, able to track multiple test executions simultaneously and synthesize the results. Comfortable communicating cross-functionally and across management levels in formal and informal settings to report on test progress, metrics, issues, and risks. Experience in Agile/Scrum. Automation framework development experience Experience with at least one automated test framework like Selenium or Appium Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Master's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field - Experience in solving business problems through machine learning, data mining and statistical algorithms - Experience in designing experiments and statistical analysis of results - Experience researching about machine learning, deep learning, NLP, computer vision, data science Unleash your passion for innovation at the forefront of artificial intelligence! We are seeking talented applied scientists who are driven to revolutionize customer experiences through technologies. Join our team and embark on a journey to redefine the boundaries of machine learning, deep learning, reinforcement learning, and large language models (LLMs). At our team, you'll have the opportunity to tackle complex challenges across various domains, from optimizing marketing strategies to enhancing delivery time predictions. Whether your expertise lies in teaching machines to learn and adapt, building intelligent systems that interact using human-like language, or creating seamless user experiences, we offer a role that aligns with your skills and ambitions. Our full-time positions span several key areas, including: 1. Machine Learning: Unleash the power of machine learning theory through experimentation and innovation. Leverage techniques such as random forests, Bayesian networks, ensemble learning, and clustering to develop learning systems capable of handling massive datasets and solving previously intractable problems. 2. Reinforcement Learning: Drive advancements in reinforcement learning by developing algorithms that enable systems to make sequential decisions, learn from their environment, and optimize performance in dynamic, complex scenarios. Apply your expertise to create intelligent systems that learn and adapt in real time. 3. Large Language Models (LLMs): Work on state-of-the-art LLMs to push the boundaries of natural language understanding and generation. Develop and deploy models that can comprehend, generate, and interact using human-like language, enabling a wide range of application-oriented solutions. 4. Natural Language Processing and Speech Technologies: Engage with research in natural language processing. We are hiring in all areas of spoken language understanding, including NLP, NLU, ASR, and text-to-speech (TTS), to tackle complex challenges in human-computer interaction. 5. Computer Vision and Robotics: Develop solutions where visual input enhances customer experiences. Work with advanced technology, focusing on highly targeted use cases to launch products that offer innovative and practical solutions to real-world problems. Join us and be part of a team that is redefining the future of artificial intelligence. Embrace the opportunity to invent, design, and implement state-of-the-art technologies that drive impactful outcomes and create unforgettable customer experiences. Key job responsibilities - Access and work with vast datasets containing billions of images, videos, and other forms of data to build large-scale, high-impact systems. - Analyze and model terabytes of text, images, and various data types to tackle real-world problems, translating business and functional requirements into rapid prototypes or proofs of concept. - Lead the design and development of end-to-end systems, taking ownership of solutions from concept to deployment. - Write technical white papers, develop technical roadmaps, and drive production-level projects that support critical initiatives. - Collaborate closely with business partners to develop innovative solutions and deploy them into production, solving complex business problems. - Engage with diverse teams and cross-functional groups to address and solve complex challenges, driving value and efficiency across the organization. - Your work will push the boundaries of what's possible and deliver technologies that enhance customer experiences worldwide. Experience implementing algorithms using both toolkits and self-developed code Have publications at top-tier peer-reviewed conferences or journals Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

· BS degree or higher in Computer Science or in any other engineering field · 12+ years of software engineering experience designing and delivering large-scale systems and software products Want to be part of the team whose mission is to expand Alexa+ to new countries, languages, devices and cultures? The Alexa International team makes it happen. Our customers are very diverse in where they live, the languages they speak to Alexa, the devices they use and the content that matters most. In turn our problems are diverse and need innovative solutions. Alexa International is at the nexus of all other Alexa teams and features, such as Smart Home, Music, News, ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), Fire TV, Skills etc. It collaborates with hardware and software developers within and outside Amazon to build delightful experience for our customers. We’re working hard, having fun, and making history; come join us! 1) This is unbroken ground. As a Principal SDE Test, you will define and lead the strategic technical direction and architecture that will decide how we solve hard problem in validations for a large scale complex system powered by latest generative AI capabilities with multiple LLMs in play and serving hundreds of millions of new customers in untapped countries and languages and will help build the next paradigm for voice-first consumption. 2) This is a hard problem. Generative AI bring lot of capabilities but also bring additional challenges to validate architecture which is non deterministic and require new level of thinking to ensure our CX still adhere to high quality bar. Additionally, To cater to our international customers we need to understand what language variant they speak (automatic language detection), their accent (over 50 in the British Isles only), their location (required to properly answer “what’s the weather like in Vancouver?” with Vancouver, BC being only 300 miles from Vancouver, WA), their cultural background (where you live or come from isn’t always where you currently are), their digital rights (e.g. music, video content), the laws that apply to them (features that must be disabled or vary behavior), their network specificities (broadband vs. modem), their local content (local news, weather), their local events (holidays, disasters, sports), etc., and catering to multilingual use cases (>50% of US homes have families that speak more than 1 language) plus other also unseen and unknown challenges in ensuring high quality CX which global Alexa customers will like and trust. 3) This is an important job. We need you to influence Principals, Directors, VPs and other tech leaders, who are partners outside our organization, to build the right systems that can scale to the needs of delivering high quality CX at scale with our rapid business growth years down the line. You will also help raise the next generation of amazing engineers, ensuring that they build highly available, low latency high quality applications. 4) This is an awesome team. This is a big job, but it’s on a great team. We all genuinely like coming to work- not just because this is an awesome problem space because the people, we show up for every day really couldn’t be better. You’ll be surrounded by wicked smart folks who want to work together to build something great. We want the future leaders of Amazon. We want dreamers and builders and people who can make fun of their own great ideas. If this sounds like you we should chat. We can’t wait for you to be part of the team. 1) This is unbroken ground. As a Principal SDE Test, you will define and lead the strategic technical direction and architecture that will decide how we solve hard problem in validations for a large scale complex system serving hundreds of millions of new customers in untapped countries and languages and will help build the next paradigm for voice-first consumption. 2) This is a hard problem. To cater to our international customers we need to understand what language variant they speak (automatic language detection), their accent (over 50 in the British Isles only), their location (required to properly answer “what’s the weather like in Vancouver?” with Vancouver, BC being only 300 miles from Vancouver, WA), their cultural background (where you live or come from isn’t always where you currently are), their digital rights (e.g. music, video content), the laws that apply to them (features that must be disabled or vary behavior), their network specificities (broadband vs. modem), their local content (local news, weather), their local events (holidays, disasters, sports), etc., and catering to multilingual use cases (>50% of US homes have families that speak more than 1 language) plus other also unseen and unknown challenges in ensuring high quality CX which global Alexa customers will like and trust. 3) This is an important job. We need you to influence Principals, Directors, VPs and other tech leaders, who are partners outside our organization, to build the right systems that can scale to the needs of delivering high quality CX at scale with our rapid business growth years down the line. You will also help raise the next generation of amazing engineers, ensuring that they build highly available, low latency high quality applications. 4) This is an awesome team. This is a big job, but it’s on a great team. We all genuinely like coming to work- not just because this is an awesome problem space because the people we show up for every day really couldn’t be better. You’ll be surrounded by wicked smart folks who want to work together to build something great. We want the future leaders of Amazon. We want dreamers and builders and people who can make fun of their own great ideas. If this sounds like you we should chat. We can’t wait for you to be part of the team. Key job responsibilities As a Principal SDE Test, you will be expected to: · Serve as a senior technical lead on our most complex, cross-functional projects. · Ensure the quality of architecture and design of systems. · Functionally decompose complex problems into simple, straight-forward solutions. · Fully and completely understand system interdependencies and limitations. · Possess expert knowledge in performance, scalability, system architecture, and engineering best practices. · Contribute intellectual property through patents. · Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members. · Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. The ideal candidate will be able to balance technical leadership and savvy with strong business judgment to make the right technology decisions. You’ll strive for simplicity and demonstrate significant creativity and incisive judgment. About the team Alexa Global Quality (AGQ) org enables Alexa developers to deliver our promises on rich and high quality experiences globally that the customers love to use. AGQ provides quality engineering for 35+ Alexa domain teams across feature launches in 20+ countries and ~30 “Rest of the world” markets, validating Alexa to be culturally relevant, linguistically fluent and locally present. The PE will take ownership of the Customer Experience (CX) validation services architecture which include multiple services i.e. Alexa Test orchestrator, Global Test Store, Validation services (AGVS), Lab Services etc., focusing on accelerating feature launches while maintaining superior quality for international customers. Master's degree or Ph.D. in Computer Science or related field Excellence in technical communications with both technical and non-technical peers Exceptional interpersonal communication skill, including verbal, written, listening and customer relationships Proven ability to work across teams and organizations, delivering results through influence Proven track record of designing and implementing large-scale, highly available, low latency, high quality systems and software products Experience mentoring/training an engineering community on complex technical issues Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Good KYC Knowledge • 12+ months experience as KYC Investigator • Rotational shift availability • Peer advising experience • Risk Management & Fraud domain expertise • Strong communication skills • Coaching and leadership abilities • Adaptability to fast-paced, ambiguous environments • Virtual advising and cross-cultural competence Ideal candidate combines technical knowledge, investigative experience, and strong interpersonal skills to excel in a dynamic, global role Global operations advisor driving customer-focused actions and business metrics across teams. Partners with managers to evolve advisor role, provides trend-based feedback, and implements cross-regional solutions Works across team(s) and Ops organization WW to enable associates to take the correct action for customers and drive business metrics. Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through advisor-investigator working relationship. Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level. Basic Operations: The candidate needs to be able to drive results in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target. Will be answerable to managers and leaders across sites and must support her/his investigator team towards meeting the operational metrics of quality, productivity. Associate Support: The Advisor would be responsible for associate query resolution with minimal repeat contacts and establish communication in developing investigators for production work. Process Improvements: As an Advisor, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced. Key job responsibilities Problem Resolution and Continuous Improvement: • Master new advising methodologies and coaching techniques • Analyze trends and implement data-driven solutions • Enhance investigator work quality for new and existing teams • Stay current on tools, processes, and training techniques • Serve as accessible KYC resource • Develop and improve existing tools • Extract insights and formulate recommendations Cross-Functional Partnerships and Collaboration: • Drive objectives through cross-functional teamwork • Influence stakeholders through effective communication • Convey analysis value to business stakeholders • Enhance training and quality assurance across teams Real-time Investigation Support: • Provide virtual support across the network • Offer deep dives, mentoring, and escalation assistance • Facilitate cross-training and knowledge transfer This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to collaborate effectively across various teams and levels of the organization. • Drive customer-focused actions and business metrics across worldwide operations • Evolve advisor function through site manager partnerships and trend analysis • Develop and implement new solutions with Ops leaders • Pilot and roll out improvements across country, cross-country, and regional levels This role optimizes global operations, enhances advisor effectiveness, and scales solutions across the organization. A day in the life Key Duties: • Drive production results and resolve investigator queries within SLAs • Support team in meeting quality and productivity targets • Efficiently handle associate queries and develop investigators • Identify and address operational inefficiencies • Collaborate with Ops leaders to pilot and roll out new solutions • Analyze trends in advisor-investigator dynamics for actionable insights Preferred Qualifications: Consistent top performer with strong leadership principles KYC process expertise Coaching and Mentoring skills Short Term Advisor experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of data-driven business operations processes experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel The Core Restricted Products (RP) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, or otherwise prohibited or restricted by Amazon policies Key job responsibilities job responsibilities as a Product Compliance Associate may include: - Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures - Classify products based on SOP - Follow SOP and instructions provided by managers - Provides ideas for process improvements to enhance process efficiency, quality and customer experience - Respond to stakeholders with guidance and flags any updates to Lead/Manager A day in the life The RP-Ops team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Product Compliance Associate is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies. Duties may also include defining, applying, and defending regulatory policy and contractual requirements. Your job responsibilities as a Product Compliance Associate may include: Knowledge of consumer product compliance processes and regulations Experience in regulatory compliance management with government agencies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 1+ years of data-driven business operations processes experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel The Core Restricted Products (RP) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, or otherwise prohibited or restricted by Amazon policies Key job responsibilities job responsibilities as a Product Compliance Associate may include: - Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures - Classify products based on SOP - Follow SOP and instructions provided by managers - Provides ideas for process improvements to enhance process efficiency, quality and customer experience - Respond to stakeholders with guidance and flags any updates to Lead/Manager A day in the life The RP-Ops team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Product Compliance Associate is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies. Duties may also include defining, applying, and defending regulatory policy and contractual requirements. Your job responsibilities as a Product Compliance Associate may include: Knowledge of consumer product compliance processes and regulations Experience in regulatory compliance management with government agencies Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Pursuing CA, cleared IPCC with 1+ years of article training experience at a CA firm - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions About the Organization: Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Amazon has websites in over 14 countries and launched the India marketplace (Amazon.in) in July 2013. Job Description: Are you looking for an opportunity to kick-start your Finance career in the exciting and fast-growing e-commerce industry with one of the largest e-commerce companies in the world? Are you excited about combining your financial skills and accounting knowledge to uncover new business opportunities? Are you a CA student, having cleared IPCC with 11-12 months (new regime) of Articleship period left? If your answer to these questions is yes, then joining the Amazon India team as a trainee is the opportunity you have been waiting for! We’re hiring Industrial Trainees (Finance Analyst Interns) across multiple teams in the Amazon India organization. The selected candidate(s) will get an opportunity to work closely with FP&A teams to deliver best in class financial reporting and data analysis to facilitate decision making across various business lines. Experience in TM1, Data Warehouse and SQL Experience in corporate finance including budgeting/planning, forecasting and reporting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Good KYC Knowledge • 12+ months experience as KYC Investigator • Rotational shift availability • Peer advising experience • Risk Management & Fraud domain expertise • Strong communication skills • Coaching and leadership abilities • Adaptability to fast-paced, ambiguous environments • Virtual advising and cross-cultural competence Ideal candidate combines technical knowledge, investigative experience, and strong interpersonal skills to excel in a dynamic, global role Global operations advisor driving customer-focused actions and business metrics across teams. Partners with managers to evolve advisor role, provides trend-based feedback, and implements cross-regional solutions Works across team(s) and Ops organization WW to enable associates to take the correct action for customers and drive business metrics. Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through advisor-investigator working relationship. Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level. Basic Operations: The candidate needs to be able to drive results in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target. Will be answerable to managers and leaders across sites and must support her/his investigator team towards meeting the operational metrics of quality, productivity. Associate Support: The Advisor would be responsible for associate query resolution with minimal repeat contacts and establish communication in developing investigators for production work. Process Improvements: As an Advisor, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced. Key job responsibilities Problem Resolution and Continuous Improvement: • Master new advising methodologies and coaching techniques • Analyze trends and implement data-driven solutions • Enhance investigator work quality for new and existing teams • Stay current on tools, processes, and training techniques • Serve as accessible KYC resource • Develop and improve existing tools • Extract insights and formulate recommendations Cross-Functional Partnerships and Collaboration: • Drive objectives through cross-functional teamwork • Influence stakeholders through effective communication • Convey analysis value to business stakeholders • Enhance training and quality assurance across teams Real-time Investigation Support: • Provide virtual support across the network • Offer deep dives, mentoring, and escalation assistance • Facilitate cross-training and knowledge transfer This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to collaborate effectively across various teams and levels of the organization. • Drive customer-focused actions and business metrics across worldwide operations • Evolve advisor function through site manager partnerships and trend analysis • Develop and implement new solutions with Ops leaders • Pilot and roll out improvements across country, cross-country, and regional levels This role optimizes global operations, enhances advisor effectiveness, and scales solutions across the organization. A day in the life Key Duties: • Drive production results and resolve investigator queries within SLAs • Support team in meeting quality and productivity targets • Efficiently handle associate queries and develop investigators • Identify and address operational inefficiencies • Collaborate with Ops leaders to pilot and roll out new solutions • Analyze trends in advisor-investigator dynamics for actionable insights Preferred Qualifications: Consistent top performer with strong leadership principles KYC process expertise Coaching and Mentoring skills Short Term Advisor experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Experience with Excel - Bachelor's degree in any discipline - Experience analyzing data and best practices to assess performance drivers - 3+ years of digital advertising experience - Strong problem-solving skills At Amazon Advertising Global Team, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon’s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you’re interested to improve advertising experience for customers with relentless focus, you’ve come to the right place! Key job responsibilities • Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and global Campaign Management teams • Manage the troubleshooting of issues as surfaced during the campaign life-cycle • Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies • Manage end-to-end campaigns for specific areas of business. • Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. • Follow established SOPs, inventing and simplifying along the way • Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets A day in the life You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business on Amazon while upholding our end customers’ experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign & Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills. About the team This roles sits with the Global Advertising Services Org and may support various categories/verticals based upon the needs of the business. Campaign & Creative Managers work with advertising operations and Campaign & Creative Managers to ensure campaign delivery and advertising customer success. Experience in e-commerce or online advertising Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Strong written and verbal communication skills in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- Experience with Excel - Bachelor's degree in any discipline - Experience analyzing data and best practices to assess performance drivers - 3+ years of digital advertising - Strong problem-solving skills At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon’s ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place! Key job responsibilities • Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and Campaign Management teams • Manage the troubleshooting of issues as surfaced during the campaign life-cycle • Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies • Manage end-to-end campaigns for specific areas of business. • Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. • Follow established SOPs, inventing and simplifying along the way • Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets A day in the life You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business on Amazon while upholding our end customers’ experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign & Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills. About the team This role sits with the Global Ads Services org and may support various categories/verticals based upon the needs of the business. Campaign & Creative Managers work with advertising operations and Campaign & Creative Managers to ensure campaign delivery and advertising customer success. Experience in e-commerce or online advertising Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience in relationship management within technology, start-ups, or SaaS Platforms Strong written and verbal communication skills in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language The Routing and Planning (RaP) organization, within the Last Mile Technology (LMT) organization, plays a pivotal role in Amazon's mission to deliver packages to billions of customers worldwide. Our goal is to create the most efficient, reliable, and high-quality route plans for our drivers while ensuring safe, low-touch, and high-throughput solutions for operations. We’re challenged to constantly improve and innovate on our routing and planning software to support Amazon's promise of fast and reliable deliveries. The technology that are developed by our teams include a wide breadth of solutions from Machine Learning (ML) and Operations Research-based routing and planning algorithms, in-house maps and navigation platform, IoT and hardware innovations, doorstep delivery experience, and the consumer grade native mobile apps that brings all these experiences together. Key job responsibilities As an SDE-2, you will develop a deep understanding of our business, work closely with development teams and own the architecture and end-to-end delivery of software components. We are looking for someone who loves solving hard problems in a collaborative environment, has high standards for quality and maintainability, and is looking to grow into a space where they can have high impact on customers. You will work with other engineers on our team and in adjacent teams, as well as with research scientists, senior engineers, and product managers, to develop software to automatically create the best package plans, which are used all over the globe, multiple times, every day. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages Transaction Data Storage Reliability Engineering (TDSRE) team is looking for a Support Engineer to join our team and deliver strategic goals for Amazon eCommerce Storage Technologies (eCST) systems. This is a great opportunity to join our mission to manage/build tech solutions that empower our customers. You will be responsible for reducing the operational toil and provide operational support for Sable services and help with critical projects like Sable Data Migration. If you feel excited by the challenge of setting the course for large company wide initiatives, supporting and managing customer facing products across amazon,enjoy trouble shooting and solving complex problems this may be the next big career move for you. Key job responsibilities Maintain software hygiene of the services team owns and supports. Operational excellence through support of incoming tickets, including extensive troubleshooting. Keep the compliance risks for the services team owns and support under control. Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.