Transfer Agency Business Systems Manager

Apex Group

3 - 5 years

5 - 7 Lacs

Pune Bengaluru

Posted:2 days ago| Platform:

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Skills Required

ITIL AML Fund Management Agile delivery methodologies Vendor management Vendor communication SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role & Key Responsibilities:

You will be working within our Transfer Agency Product Technology team to provide 2nd & 3rd line support on the applications and ancillary systems used to deliver the Product.

The role will involve working with stakeholders, scrum masters, other technology departments and team leaders within an Agile model to deliver project work.

Answer service requests & incidents within agreed SLAs
Deliver project work assigned to you within the DevOps board
Prioritization of daily tasks based on users needs
Work with the Scrum Master to break down project work and schedule it into the appropriate sprint
Take part in all Agile ceremonies.
Be a subject matter expert on the applications you support, their environment and integrations and provide guidance to business users
Participate in the preparation and provision of audit evidence.
Vendor management and communication
Perform user training
Write guides and produce documentation
Maintain standard operating procedures and solution guides.
Any other duties in the scope of the role that the company requires.
Collaborate with teammates from across the Group

Skills Required:

Knowledge of ITIL desirable
Knowledge of Agile delivery methodologies desirable
3 - 5 years experience in a support role
Knowledge of databases and SQL desirable
Knowledge of MS Windows server desirable
Financial knowledge a plus, especially Transfer Agency / Registry, AML, Fund Administration or Accounting
Knowledge of Purefunds, Mantra, TCube, Paxus or Efront would be advantageous
Uncompromising level of personal integrity
Good analytical and problem-solving skills
Motivated and driven

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