TollGate Process Manager - Appian

TollGate Process Manager - Appian

About the Role:

We are looking for an experienced Tollgate Process Manager to design, implement, and oversee structured stage-gate or tollgate processes for critical projects and programs. This role ensures that project phases are delivered with discipline, stakeholder buy-in, and compliance with governance frameworks, helping the organization deliver high-quality outcomes on time and within budget.

Key Responsibilities:

Design and implement tollgate or stage-gate frameworks to manage complex projects and process improvement initiatives (e.g., Six Sigma, Lean, Stage-Gate for product development).

Define tollgate criteria, deliverables, documentation standards, and approval workflows.

Facilitate tollgate reviews and ensure all requirements are met before advancing to the next phase.

Develop tools, templates, and best practices to standardize tollgate execution across teams.

Coordinate with project managers, business analysts, quality assurance, and senior stakeholders to ensure alignment.

Identify risks and issues at each stage gate, and escalate for resolution as needed.

Maintain comprehensive records, audit trails, and compliance documentation.

Provide training and guidance to project teams on tollgate methodologies and expectations.

Monitor and report on tollgate compliance, bottlenecks, and overall process effectiveness.

Continuously improve the tollgate process based on feedback, lessons learned, and industry best practices.

Required Skills & Qualifications:

Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field.

5+ years of experience managing tollgate/stage-gate processes or working in structured process improvement environments.

Strong knowledge of project management methodologies (PMBOK, Agile, Waterfall) and process improvement frameworks (Lean, Six Sigma, DMAIC).

Proven experience designing governance frameworks and managing multi-phase project delivery.

Excellent facilitation, documentation, and stakeholder management skills.

Strong analytical and problem-solving abilities.

Excellent verbal and written communication skills.

Preferred Qualifications:

PMP, PRINCE2, or Six Sigma Green Belt/Black Belt certification.

Experience using BPM tools (e.g., Appian, Pega, or other workflow automation platforms) to automate tollgate workflows.

Familiarity with enterprise project portfolio management (PPM) tools.

Experience delivering training or coaching on process governance.