51 Ticket Management Jobs - Page 2

Key Responsibilities: Handle inbound and outbound calls or chats related to flight bookings or ride requests Assist customers with itinerary changes, cancellations, refunds, billing, and technical issues Ensure high customer satisfaction through effective problem-solving and communication Maintain records of customer interactions using internal tools and CRM systems Adhere to process guidelines, call quality standards, and daily targets Candidate Profile: Excellent fluency in English (verbal and written) Prior experience in international voice or blended processes preferred Quick learner with strong multitasking skills Comfortable with night shifts and rotational work schedules Undergraduate/Graduate Freshers with strong communication skills may also apply Immediate joiners preferred

Key Responsibilities: Manage inbound and outbound calls as well as email/chat support Resolve customer issues promptly and accurately Document all interactions in CRM systems Meet defined service level agreements (SLAs) and quality benchmarks Work closely with internal teams to ensure smooth resolution of queries Maintain professionalism and adherence to company policies Candidate Profile: Ability to handle both voice and blended processes Strong customer handling and multitasking skills Familiarity with CRM and ticketing tools preferred Graduate/Undergraduate candidates can apply Open to freshers and experienced professionals Immediate joiners are highly preferred

Key Responsibilities: Manage inbound and outbound calls as well as email/chat support Resolve customer issues promptly and accurately Document all interactions in CRM systems Meet defined service level agreements (SLAs) and quality benchmarks Work closely with internal teams to ensure smooth resolution of queries Maintain professionalism and adherence to company policies Candidate Profile: Ability to handle both voice and blended processes Strong customer handling and multitasking skills Familiarity with CRM and ticketing tools preferred Graduate/Undergraduate candidates can apply Open to freshers and experienced professionals Immediate joiners are highly preferred

We are looking for a proactive, dynamic, and professional candidate for the position of Associate Client Support . The ideal candidate will serve as the Single Point of Contact (SPOC) for clients, manage day-to-day coordination with SAP consultants, track client tickets, and ensure timely communication and updates on project progress. Key Responsibilities: Act as the Single Point of Contact (SPOC) for clients on assigned SAP projects. Coordinate daily with consultants to track and update the status of client tickets. Manage scheduling and participation in client meetings and project calls. Communicate client requirements, feedback, and issues clearly to internal teams. Maintain structured documentation of project updates, ticket resolutions, and client interactions. Ensure timely escalation and resolution of client concerns. Support project execution by facilitating effective collaboration between clients and consultants. Build and maintain strong, professional relationships with clients to ensure satisfaction. Commute for client visits as per the meeting frequency. Candidate Requirements: Strong communication skills (verbal and written). Excellent client handling and coordination abilities. Basic knowledge of computer operations and MS Office tools. Self-motivated, reliable, and capable of working independently. A positive attitude with a willingness to learn and grow. Understanding of basic business or ERP concepts is preferable.

Job Overview: The IT Support Engineer is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic technical support, troubleshooting common IT issues, and escalating complex problems to higher-level support teams. The Support Engineer plays a crucial role in ensuring smooth operations of the Plant IT infrastructure & Applications. This position requires excellent communication and problem-solving skills, a strong customer service orientation, and a foundational understanding of IT Infrastructure and applications concepts. Responsibilities: First Point of Contact: Serve as the initial point of contact for IT-related queries, incidents, and service requests received email, ticketing system, or in person. Ticket Management Logging, categorizing, and escalating unresolved issues to higher support levels (L2/L3) teams in a timely and efficient manner, providing all relevant information gathered. Production Environment : Troubleshoot and resolve complex issues related to production applications, end-user services, collaborating with application development and infrastructure teams as needed. User Account Management: Perform basic user account management tasks such as password resets, unlocking accounts following established procedures. Hardware and Software Inventory: Assist with maintaining an accurate inventory of IT hardware and software, Office license type. Basic IT Maintenance: Perform basic IT maintenance tasks as directed, such as running updates or cleaning equipment. Basic Troubleshooting: Provide first-level technical support and troubleshoot common issues related to: Desktop and laptop hardware (e.g., booting issues, peripherals, basic maintenance) a) Hardware troubleshooting b) Call logging to OEM c) System health checkup Network connectivity (basic Wi-Fi and wired connection problems). Software applications (basic usage questions, common error messages). Office 365 a) Install and troubleshoot Office 365 issues b) Account setup, password reset, and general trouble shooting Printer management: a) Troubleshoot and manage service calls for printers & copiers locally and remotely Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Understanding of Plant based applications ( SAP, QR, Barcode, Scada etc..) Ensure all the Plant applications are running as per committed SLA’s without any outages. Diagnosing faults and investigating equipment / application breakdowns Advising on equipment upgrades or replacements based on its current condition and operational requirements Planning and scheduling planned and unplanned maintenance work Monitoring IT inventory equipment and placing orders when necessary Documenting all maintenance and repair work for record-keeping and future reference Experience with ticketing systems. Adherence to Policies: Follow all IT policies, procedures, and security protocols. Communication: Communicate effectively with end-users regarding the status of their requests and resolutions. Soft Skills: Excellent communication skills (verbal and written). Strong customer service orientation with a focus on empathy and patience. Good problem-solving and analytical skills. Ability to follow instructions and procedures. Ability to work independently and as part of a team. Attention to detail and accuracy. Adaptability and willingness to learn new technologies.

International Travel Consultant / Assistant - Ahmedabad About Us: All 4 Season is a leading player in the travel industry based in Ahmedabad and Mumbai, dedicated to providing exceptional travel experiences to our clients. We have a dynamic team and a global presence that has made us a trusted choice for travelers around the world. Position Title: International Ticketing Executive and Assistant Location: Ahmedabad, India Position Summary: We are looking for a detail-oriented and experienced International Ticketing Executive and Assistant to join our team in Ahmedabad. In this role, you will be responsible for handling all aspects of international flight bookings, including reservations, ticket issuance, fare construction, reissuance, refunds, and customer support. You will play a key role in delivering accurate, timely, and professional ticketing services to ensure a smooth travel experience for our clients. Key Responsibilities: Flight Reservations & Ticket Issuance: Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction. Reissuance, Exchanges & Refunds: Process ticket modifications, cancellations, reissues, and refunds in accordance with airline policies and fare rules. Fare Construction & Optimization: Construct and verify international fares and routings manually and through GDS to ensure cost-effective options for clients. Customer Support: Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes. Ensure Compliance: Stay up-to-date with airline regulations, IATA standards, visa and entry requirements, and international travel advisories to provide accurate information. PNR Management: Manage Passenger Name Records (PNRs) efficiently, ensuring they are ticketed, updated, and queued as needed for follow-up actions. Coordination with Airlines & Vendors: Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR), and ensure smooth communication. Accuracy & Documentation: Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference. Reporting & Reconciliation: Coordinate with the accounts team for invoice generation, fare reconciliation, and payment processing. Handle Group Bookings (if required): Support group fare negotiations and manage group PNRs for international travel. Qualifications: Minimum 2-4 years of hands-on experience in international air ticketing . Strong knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.). Familiarity with IATA and airline fare rules, refund policies, and international routing. Excellent attention to detail and problem-solving skills. Ability to work efficiently in a fast-paced, deadline-driven environment. Good written and verbal communication in English; additional language skills are a plus. What We Offer: Competitive Salary : As per Market Trends. No Bar for suitable candidate. Growth Opportunities : Access to continuous learning and professional development programs. Inclusive Culture : A diverse and inclusive work environment that values innovation and teamwork.

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets. Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor. RF knowledge for 2G/3G/LTE/NR Understanding of Node alarms /events. Understanding of Radio KPI for each technology To ensure correct working methodology, escalation, and customer handling Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required. Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services. Candidate Prerequisites/ Expected Experience Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei. L1 Fault Management troubleshooting and alarms Clearing in the Network Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipments Ericsson/Huawei. Alarm Management for the assigned Network Services To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Understanding and troubleshooting of Node alarms /events. To ensure correct working methodology, escalation, and customer handling Understanding of Radio KPI for each technology Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability, Integrity and other KPI. Analytical and synthesis capabilities Understand Machine Learning, Artificial Intelligence & Cloud technologies. Working knowledge of Scripting Preferred candidate profile from Telecom Industry

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardized control-related data for faster, more efficient, and accurate reporting. It acts as an information warehouse with capabilities for reporting, visualizations, and analytics. The primary objective is to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office. Job Responsibilities: Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc. Monitor the support tools and mailbox for user tickets/issues. Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required. Provide technology troubleshooting support on basic user issues and system issues such as data problems. Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge. Coordinate Access Administration and support Recertification for supported applications. Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable. Be part of existing projects and participate in new projects. Provide application testing/validation support on an as needed basis. Required qualifications, capabilities, and skills: Experience: 3 years of relevant experience in a similar role. Risk Management Expertise: Solid understanding of risk management and control principles. Communication Skills: Excellent written and verbal communication abilities. Customer Service Orientation: A strong focus on delivering exceptional customer service. Technical and Business Acumen: Ability to effectively communicate with both technical and business partners, adapting language to suit the audience. Organizational Skills: Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results. Professionalism and Motivation: High level of professionalism, self-motivation, and a strong sense of urgency.

Job Title: Oracle Cloud HCM Benefits - Functional Consultant Experience: 7 to 10 Years (Minimum 34 years in UK or India Benefits) Location: Hyderabad / Bangalore) Industry: IT / Software Services Job Description: We are seeking an experienced Oracle Cloud HCM Benefits - Functional Consultant to manage and support the UK or India Benefits module . The ideal candidate should have a solid understanding of country-specific benefits regulations and proven experience in providing BAU support and configuration within Oracle HCM Cloud. Key Responsibilities: End-to-end ownership of UK or India Benefits configuration in Oracle Cloud HCM Configure and optimize Benefits modules in compliance with local regulations Handle day-to-day support activities (ticket-based support) Create and manage Benefit plans, programs, and enrolments Collaborate with HR and Payroll teams to ensure seamless benefits administration Stay updated on UK or India benefits-related legislative changes and ensure system compliance Required Skills: 710 years overall experience as an HCM Functional Consultant Minimum 3–4 years hands-on experience in UK or India Benefits module Strong knowledge of Benefits processes and regulations (UK or India) Hands-on experience in plan creation, enrolments, and setup Excellent analytical and communication skills Oracle HCM Cloud Benefits certification is an advantage Educational Qualification: Bachelor's degree in Human Resources, Information Technology, or a related field Apply Now if you're a detail-oriented professional with a passion for Oracle Cloud and employee benefits!

Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

Overview Skills:- HR Finance and IT systems, HRIS Systems, Reach and finance systems understanding, Basic skills should be in HR systems or source systems, Query management or ticket management either in finance or HR Location: - Hyderabad, Bangalore, Gurgaon Experience :- 3-5 Years Shift Timings :- 2.00 pm - 11.00 pm Reach Lite Analyst Omnicom Global Solutions, Hyderabad, Telangana, India. We are hiring a Reach Lite Analyst to support key processes across Reach Lite and Microsoft Dynamics 365. This role involves updating AX panels, resolving onboarding/offboarding issues via Project Triangle, managing ServiceNow tickets for access roles, and ensuring accurate quarterly user access reviews. The ideal candidate is detail-oriented, collaborative, and comfortable working closely with cross-functional teams to resolve access and support issues efficiently. They are resourceful, organized and love a sense of accomplishment. Friendly and enjoy working with a diverse group of people. A team player with exceptional communication skills who continually strives to build strong relationships. Is highly pro-active with the ability to multi-task and resolve conflicts quickly. Thrives in a fast-paced working environment About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Client & Agency Service: Ensure AX Panels are properly updated in Reach Lite Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the D365 application). Work closely with D365 F&O Analyst to resolve errors, address access and user support issues Responsible for opening Service Now tickets for security roles, such as Timesheet Approver, following tickets through to completion and notifying users when roles have been added Review user access quarterly and properly document approval Qualifications This may be the right role for you if you have. 3 - 5 years of advertising agency or related experience Passion for marketing strategy Excel and PowerPoint proficiency Excellent communication skills: verbal, written, presentation and interpersonal Collaborative with the ability to build positive relationships with agency colleagues, and partner agencies Attention to detail Self-starter with a strong work ethic

Process flight, hotel & tour bookings accurately using GDS (Amadeus, Sabre, Galileo) or other booking systems. Issue tickets, manage reservations & handle cancellations/modifications. Assist customers with fares, schedules & travel policies. Required Candidate profile Experience in ticketing (GDS preferred) or travel agency operations. Strong attention to detail and multitasking skills. Excellent communication and customer service skills

All applicants have to mandatorily apply on BNP Career Site- https://bwelcome.hr.bnpparibas/su/a30f52f03625264e Job ID - 48321590 Applicants can directly search the JOB ID - 48321590 on https://bwelcome.hr.bnpparibas/su/a30f52f03625264e and Apply on the same. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Paribas culture Contribute to incidents analysis and associated problem management Contribute to the regular activity reporting and KPI calculation Contribute to the knowledge transfer with BNL Data Platform team Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Fundamental skills: Knowledge about Mainframe usage TSO, ISPF/S, Scheduler , JCL Knowledge about IBM Datastage ETL Tool Familiarity with database technology is required (Teradata, Oracle, DB2, SQL Server) SQL Languange in order to execute basic scripts and queries. Have basic experience with: Service Now ticketing system Aurelia Remedy ticketing system Nice to have: General IT infrastructure knowledge Knowledge of Requirements Collection, Analysis, Design, Development and Test activity Continuous improvement approaches Good written and spoken English Able to communicate efficiently Good Team Player Specific Qualifications (if required) Basic knowledge of Italian language can be an advantage

ServiceNow platform responsible for actively monitoring and managing the flow of tickets within service queues, ensuring efficient distribution of work to available agents by prioritizing tasks based on urgency and other criteria

What youll be doing... This position exists to drive sales plans that support gross adds as well as revenue growth; and is a liaison between Business Sales, Sales Operations, and Marketing Organizations supporting daily processes, policies, and procedures for wireless systems within the Verizon Business Group. This role is key for technical troubleshooting and problem-solving with internal teams, business, and vendor partners. Owns incidents from the triage through resolution for their respective business groups. Applies agnostic techniques to identify problems, investigate causes, contact vendors, apply appropriate solutions, and fully own incidents to completion. Also owns the EzTracker system, processes, and policies that are utilized by the sales and support teams selling wireless business products and services. You will also be partnering with Tech Ops, GTS, Field Ops, Marketing, LD Training, EUS to develop, implement, communicate innovative solutions. This position will also require strong skills in analytics, communication, problem-solving, and systems; along with the ability to work in a very dynamic environment. Responsibilities: End-User Support, Troubleshooting, Trouble Ticket Management, Testing, Prioritization, Tracking, and Resolution for MyBiz/B360, EzTracker, and Business Device Trade-In. Ability to develop: processes, systems training, program development, and tools to help improve productivity and promote the use of existing systems. Ability to manage, develop, execute, and report out project plans to support new launches or changes to our business with a proven record for managing multiple simultaneous projects on time and budget. Identifying opportunities to automate processes, and communicate upcoming systems enhancements to the sales teams solicit feedback. Ability to prioritize tasks with the ultimate goal of ensuring focus on the most impactful items. What were looking for... Someone who is passionate about providing front-line systems support, training, and development to the sales teams that are selling wireless business products and services. Able to seamlessly work with cross functional teams across the business and drive resolutions to any productivity impacting issues.. Youll need to have: Bachelor's Degree or equivalent industry experience 2 or more years of experience in business operations, business support, or management roles. Strong interpersonal and project management skills. Knowledge of Sales Systems, business processes, and product/service offerings. Strong proficiency using MS Office/Google Suite (e.g. - Excel, Access, Word, PowerPoint). Even better if you have: Broad industry knowledge of business operations. Demonstrated ability to effectively collaborate with all organizational levels and cross-functional teams. Ability to thrive in a dynamic environment and manage multiple projects with strong attention to detail. Knowledge of product/project planning and analysis concepts, methodologies, tools, standards and procedures. Ability to effectively balance job challenges. Strong verbal and written communication and presentation skills.

Job Title: Help Desk Coordinator (Fresher) - Only Female Candidates Department: IT Support Industry: Automobile Location: Chennai Reports To: IT Manager / Help Desk Supervisor Job Summary: We are looking for a motivated and tech-savvy fresher to join our team as a Help Desk Coordinator . This entry-level role is ideal for someone passionate about technology, eager to learn, and ready to provide frontline IT support to employees in a fast-paced automobile company. You will assist in coordinating help desk operations and ensuring smooth day-to-day IT support services. Key Responsibilities: Serve as the first point of contact for IT support queries from users. Log and manage support tickets in the help desk system. Troubleshoot basic hardware/software issues and escalate complex issues to senior staff. Maintain and update IT asset records, support logs, and reports using Excel . Use VLOOKUP, HLOOKUP, and Pivot Tables to analyze support data and generate reports. Assist with data management and system audits related to IT assets and user activity. Support software installations, user account management, and routine IT checks. Help ensure compliance with company IT policies and security protocols. Communicate effectively with users and provide regular updates on issue resolution. Qualifications: Diploma or Bachelor's degree in IT, Computer Science, or related discipline. Proficient in Microsoft Excel VLOOKUP, HLOOKUP, Pivot Tables. Basic understanding of Windows OS, MS Office Suite, and internet troubleshooting. Strong interest in IT support and willingness to learn. Good communication and interpersonal skills. Strong organizational skills and attention to detail. Preferred Skills (Added Advantage): Familiarity with help desk ticketing systems (e.g., Zoho Desk, Freshdesk, Jira). Exposure to ERP or Dealer Management Systems (DMS) in the automobile domain. Internship or college project experience in IT support or database management. Benefits: On-the-job training and mentoring by experienced IT professionals. Opportunity to work with leading automobile systems and service platforms. Skill development in data handling, user support, and IT coordination. Structured career progression based on performance.

Hi, We are hiring for the Leading ITES Company for HRO - Darwin Lead Role. Job Description: 1. Benefits & Payroll Operations: Manage incidents and JIRA tickets related to benefits data issues and track them to closure. Monitor integration failures and coordinate with vendors for resolution. Support and own the Process Manager in Darwin box to mark payroll completion. Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team. 2. Annual & Ad hoc Benefits Management: Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth). Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates. 3. Reporting & Analysis: Generate, analyze, and publish benefits reports with key statistics on a periodic basis. Ensure accuracy and structured reporting to internal stakeholders and clients. Required Skills & Experience: Darwin box Expertise : Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Mandatory Project Management : Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred JIRA & Ticket Management : Experience in handling incident tracking tools. Preferred Workday & MS Office Skills : Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory Critical Thinking & Problem-Solving : Ability to analyze and resolve complex benefits-related issues. Mandatory Stakeholder Communication : Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory Preferred Qualifications: • Experience working on pilot processes and creating process documentation. • Prior experience in international (non-US) benefits administration. • 1-5 years of experience in international benefits and Darwin box Work Requirements: • 100% Work from Office, No remote option. • Flexible with Rotational Shifts 24x7 delivery model Key Skills: a) Any Graduate b) Minimum 3 years of experience in international benefits and Darwin box c) Prior experience in international (non-US) benefits administration d) Darwin box Expertise To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai )Type : Job Code # 449 b) To Apply for above Job Role ( Bangalore )Type : Job Code # 450

Location : Remote - Work from home Shift : Primarily 02:00 PM 10:30 PM IST (with flexibility for overlap and critical escalations across time zones as needed) Experience : Minimum 5 years in technical support, including 2-3 years in a leadership position Overview Are you driven by the thrill of solving complex client challenges in a dynamic and innovative tech landscape? Join us! Were looking for a skilled and proactive Support Manager to lead our technical support team across multiple levels (L1 L2 & L3 Support). This role requires a strong background in AWS services and a practical understanding of managed IT support operations. The ideal candidate will not only guide the team in adherence to established processes and procedures but also actively engage in problem-solving and continuous process optimization. This is a hands-on leadership position, ensuring seamless service delivery and prompt issue resolution in accordance with defined Service Level Agreements (SLAs). Key Responsibilities: Lead & Develop Support Team: Oversee, manage, mentor, and schedule a distributed L1, L2, and L3 support team, optimizing workload and resource allocation to meet service targets. Drive Incident & Problem Resolution: Ensure timely incident resolution, adhere to SLAs and escalation procedures, serve as a key escalation point for critical technical issues, and lead post-incident reviews (RCA). Optimize Service Delivery: Manage and improve support operations (Incident, Problem, Change Management), identify trends, and implement process enhancements or automation, adjusting staffing as operations scale (e.g., to 16x5, 24x7). Ensure Effective Communication & Reporting: Establish client communication channels, lead weekly/monthly review meetings to discuss performance and trends, and prepare regular reports on key service metrics. Skills and Experience Required - Proven experience managing technical support teams in fast-paced environments Strong knowledge of core AWS Cloud services such as EC2, Lambda, RDS, S3, IAM, and CloudWatch Practical understanding of ITIL-based workflows (Incident, Problem, and Change Management) Hands-on experience with ticketing platforms like Jira, Freshdesk, or Zendesk Calm and confident; skilled at managing team performance and customer expectations Ability to manage and oversee support across multiple shifts, including potential night and weekend coverage as operations scale to 16x5 or 24x7. Partner with fellow Support Managers and Support Leads to strategically scale and optimize team resources as operations expand. Excellent communication skills Bonus Points If You Have - AWS certifications Familiarity with observability tools like Datadog, ELK, or Prometheus, especially a combination of platform native, 3rd party, and internally developed tools for monitoring and alerting. Experience with CI/CD processes, Linux system administration, and basic scripting (Python or Bash) Working knowledge of tools like Jenkins, Git, or Docker How to Apply: Visit Link To Apply - https://bit.ly/arosupmgr We admire the new age methods like a video resume. If you have one please share the URL along with your application / resume. Your privacy is important to us, so we will not be contacting candidates by phone. If your application is selected, we will email you a link to schedule your interview at your convenient time. Please check your emails regularly, including your spam folder. Arocom encourages WFH and has a Bring Your Own Device (BYOD) policy. Employees / Consultants working from home are expected to use their personal laptops/desktops for work-related tasks.

Role Accountabilities (What is this role responsible for delivering?) Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). Execution & handling of Export & Import Shipment documentation related tasks. Execution & handling of Export & Import Vessel Reconciliation. Execution & handling of Rate Audit. Prior experience in shipping operations desirable. Execution & handling of DG Shipment. Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. Responsible for adhering to defined processes. Accountable for achieving customer satisfaction on case by case, at the interaction level. Excellent interpersonal, problem-solving, and analytical skills. Handling all the business processes efficiently. Offering guidance and training to the newly joined team members.

Smart infrastructure from Siemens makes the world a more connected and caring place "“ where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Job ID Customer Care Engineer Location Switchboard Factory, Kalwa Department SI EA QM&GCC AIS&SD THA Classification Non-Senior Management Grip Position Level As per Experience Level Type of employment Permanent/Full-time Job Role: As a Service Engineer, it is your responsibility to handle customer complaints as Level 2 in a ticket management tool. Clarify the cases and communicate the solutions via the tool with the contact persons in the region, Order Manager and Customer. Follow up on the complaints regularly in timely manner and ensure that the cases are processed quickly. Analyse the complaint and plan necessary actions for mitigation. Identify cause of defect and communicate internally to develop awareness. Escalate complex or critical issues to Level 3 in Quality Management. Maintain close cooperation and collaboration with other departments such as Quality Management, Operations, Logistics, Order Management, etc. Support our Customers and Service Technicians on site by providing remote support, sending technicians to the customer's site, or delivering spare parts. In case of critical issues, it is requiring visiting Customer site for investigation, collect all data for further analysis and arrive at an resolution in consultation with QA/QM, R&D or Operation team. Abel to learn from experience, understand and handle abstract concepts, and use knowledge and experience to make informed decisions. In addition, you will create documentation for service assignments and be able to create repair method statement, videos for our assignments etc. Assist to conduct Product Training courses for Medium Voltage Switchboard & Circuit Breakers at Kalwa location for Customers, Channel Partners & Franchisee Partners. EHS Management in Service Activities and EHS Regulation implementation to drive Zero Harm Culture at all levels. Job Profile: Must have successfully completed technical training in the field of Electrical Engineering, Mechanical Engineering, or a Comparable field. 7-8 Years of professional experience in Technical Customer Support or a similar role, ideally in the Medium Voltage Switchboard Industry. Possess very good knowledge in the field of Medium Voltage Switchboard Testing, Production and Service of Medium Voltage Circuit Breakers. Sound knowledge about Medium Voltage Systems and Engineering. In addition, you have strong communication skills and the ability to communicate Technical Solutions in an understandable way, in English and local Languages. Fluent in written and spoken English. Able to prepare formal Technical Reports and Official Letters to Sales / Customer. You drive topics forward independently, have a high level of motivation, are assertive and can communicate empathetically. Initial experience in dealing with customer complaints and Engineering solution would be a preferred. Willing to travel Domestic and International Customer sites as and when required. About Us We're Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow. Want to join us and be a Future Maker? We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.

About Us: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and dedicated Tech Support Executive to join our team in Bangalore. The ideal candidate will have 1-3 years of experience in providing technical support for software or hardware systems and be proficient with Freshdesk ticketing systems. This role demands strong problem-solving skills, effective communication, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: - Provide technical support to clients and internal teams via phone, email, and Freshdesk ticketing system. - Troubleshoot and resolve software and hardware issues promptly and accurately. - Resolve tickets within defined SLAs and maintain ticketing records in the Freshdesk system. - Escalate complex technical issues to relevant teams and follow up to ensure resolution. - Document all support activities, including problem diagnosis, troubleshooting steps, and resolutions, in the ticketing system. - Assist in the setup, installation, and configuration of software and hardware as needed. - Collaborate with other teams to ensure customer satisfaction and provide feedback on recurring issues to improve service quality. - Stay updated on the latest developments in software and hardware relevant to the company's offerings. Qualifications: - 1-3 years of experience in technical support roles. - Proficiency in using Freshdesk ticketing system. - Experience with supporting software and hardware systems. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication skills. - Ability to work independently as well as part of a team. - Bachelor's degree in Electronics, Electrical or Related field.

Job Summary: We're seeking a support generalist to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: Ticket Management: Manage and resolve support tickets via software configuration, reporting, and database queries Triage issues into appropriate categories based on guidance and rules Customer Satisfaction: Identify and assess customer needs to achieve satisfaction Build trust through open and interactive communication Technical Support: Troubleshoot and assist customers with API issues and requests Assist with virtual customer training sessions and webinars Collaboration: Work with internal teams to resolve customer tickets within internal SLAs Participate in customer ticket prioritization meetings Documentation and Knowledge Management: Provide accurate and complete information using the right methods and tools Keep records of customer interactions via provided tools Assist with documentation for knowledge base articles as needed Skill Set Requirements: 1+ years experience in a B2B technical support role. BCOM,BBA, BA & MBA would be preferred. Ability to write clearly and concisely, and communicate instructions or explanations appropriately. Proficiency in reading and writing in English is required. Strong sense of ownership and proven ability to adapt. Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.) Proficient in Excel and data manipulation Understanding of SQL and database practices. Excellent communication and customer service skills Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Experience with ticket management systems and software configuration Ability to work collaboratively with internal teams and build sustainable customer relationships Other Requirements: Should be based in Delhi NCR. should be able to work in Shifts, UK, EST and PST time zones. All The Best!

Job Responsibilities: Provide support to internal / external customers while adhering to the set SLA parameters. Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email/ calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to teams and organizational processes. Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOP Knowledge and Skills: Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize

Exp Required -2-5yrs Job description For Renewal operations Manage a queue of incoming Operations Requests in Salesforce.com and complete requests in a timely manner. purnima.prometheus@gmail.com or whtsapp on 9220927729

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,