Role & responsibilities : Provide advanced desktop support for end-users including troubleshooting hardware, software, and network issues. MAC Support (Configuration, troubleshooting, JAMF ,iTunes) skills are mandatory. Install, configure, and maintain desktop systems, applications, and peripheral equipment. Manage and resolve escalated tickets from Level 1 & L2 support. Coordinate with other IT teams to ensure the stability and efficiency of IT infrastructure. Document and record all support activities through the ticketing system. Conduct regular system checks and maintenance to ensure optimal performance. Assist in software deployment and updates. Provide technical guidance and training to junior support staff. Inventory management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-4 years of experience in a desktop support role. Proven experience with Windows and Mac operating systems. Solid understanding of network protocols and configurations. Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Skills MAC and Windows Support Active Directory Office 365 Networking Troubleshooting Ticketing systems SCCM Customer service This is a contractual role for 1 year. If open for contractual job then only please apply.

Role Requirements / Specifications 1. Information Technology Product basic knowledge Required 2. Track and record Sales Order & Purchase Order up to Delivery tracking 3. Received orders and document arrivals need to be checked in the Proper Manner 4. Manage supply base Active System 5. Source and interview vendors; negotiate contracts and costs. 6. Responsibilities cover a wide range of tasks, from quality control to optimizing processes and devising initiatives to drive business performance 7. Communication Skills with email etiquette Knowledge & Skills Excellent Communication Skills Proficiency in Excel Strong negotiation skills Willingness to learn about the industry Demonstrate high energy Ability to take initiatives Educational Qualifications Experience UG- Any graduate. Minimum 1 years

The Individual is expected to focus on Enterprise ,Corporates/SMEs etc Focused on AV vertical and formulate all business development activities in his area Role & responsibilities : Develop Market and deliver all core Product value proposition along with sales tools that can be used to sell our proposition to the end customer-Enterprise/Corporates etc Drive the development of local business market strategy Maintain all project management tools for the business development activities and track impact of activities Develop Eco-System, Support teams and all accounts in delivering vertical / industry business messages to customers leveraging the industry experts where needed Leverage carriers for small & medium business sales Generate suspects / leads of key corporate 3rd Party relationships in the categories of Developers, Solution Providers (ISVs), Business Consultants, OEMs and integrators Should add new customer in the database of organization Identify and qualify new accounts prospects to generate opportunities at the early stage Preferred candidate profile Sound knowledge of AV Segment Excellent Communication Skills Excellent Sales and Business Development skills Strong negotiation skills Willingness to learn about the industry Demonstrate high energy Ability to take initiatives and inspire others through product programs and briefings If interested, kindly apply here or share CV at hr@srsg.com

The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem-solving resources & managing his team. Expectation from desired candidate: Required Skills: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Regional Expenses, Developing Standards, Emphasizing Excellence. Responsibilities: • Candidate must be highly disciplined with self-motivated positive energy and should take care of company regional business & team to the expected level. • Should be exposed to superior technical skills with accomplishments. • Should be able to generate expected regional support revenue and ensuring customer receivables • Demonstrate competence in handling team building activities and motivating the teams to give quality performance. • Should have good networking capabilities and be willing to travel through out their specified region, when required. • Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change. • Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.