Posted:2 weeks ago|
Platform:
Work from Office
Full Time
We are looking for a proactive, dynamic, and professional candidate for the position of Associate Client Support . The ideal candidate will serve as the Single Point of Contact (SPOC) for clients, manage day-to-day coordination with SAP consultants, track client tickets, and ensure timely communication and updates on project progress. Key Responsibilities: Act as the Single Point of Contact (SPOC) for clients on assigned SAP projects. Coordinate daily with consultants to track and update the status of client tickets. Manage scheduling and participation in client meetings and project calls. Communicate client requirements, feedback, and issues clearly to internal teams. Maintain structured documentation of project updates, ticket resolutions, and client interactions. Ensure timely escalation and resolution of client concerns. Support project execution by facilitating effective collaboration between clients and consultants. Build and maintain strong, professional relationships with clients to ensure satisfaction. Commute for client visits as per the meeting frequency. Candidate Requirements: Strong communication skills (verbal and written). Excellent client handling and coordination abilities. Basic knowledge of computer operations and MS Office tools. Self-motivated, reliable, and capable of working independently. A positive attitude with a willingness to learn and grow. Understanding of basic business or ERP concepts is preferable.
Mawai Infotech
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