Telesales Supervisor

Key Responsibilities:

• Supervise daily operations of the calling team
• Monitor call quality and provide regular feedback and coaching
• Allocate leads and track team performance metrics
• Conduct regular training to improve communication and sales techniques
• Ensure compliance with company guidelines and customer handling protocols
• Handle escalations and resolve customer issues efficiently
• Prepare daily, weekly, and monthly performance reports
• Collaborate with management to align team goals

Required Skills & Qualifications:

• Bachelor’s degree in any discipline (preferred)
• 2+ years of experience in team handling or supervisory roles in telecalling/ BPO/ customer service
• Excellent communication and interpersonal skills
• Strong leadership and motivational abilities
• Proficiency in using CRM tools and call tracking software
• Ability to analyze data and present actionable insights

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person