Tele Sales and Customer Service Executive - International Courier

You will be joining our team as a Telesales and Customer Service Executive, where your primary focus will be on engaging with customers and ensuring their satisfaction. Your responsibilities will include making outbound sales calls, addressing inbound customer queries, promoting products or services, and striving to achieve high levels of customer satisfaction. In the Telesales aspect of the role, you will be required to connect with potential and existing customers through outbound calls. Your aim will be to effectively showcase our products or services, highlight their features and benefits, and successfully close sales to meet or surpass set targets. It is essential to maintain accurate records of all interactions in the CRM system, upsell and cross-sell additional offerings, and ensure a positive customer experience. When handling Customer Service tasks, you will need to respond to incoming calls, emails, and chat inquiries from customers promptly and professionally. Your responsibilities will include resolving customer issues efficiently, providing precise information on products, pricing, and availability, managing complaints, and escalating complex matters to the relevant department. Your ultimate goal will be to uphold a superior level of customer satisfaction through exceptional service. To excel in this role, you should possess proven experience in telesales, customer service, or a related field. Excellent communication skills, both verbal and written, are crucial, along with strong interpersonal abilities and negotiation expertise. A customer-centric approach, a positive demeanor, the capacity to handle multiple tasks under pressure, and familiarity with CRM systems and Microsoft Office will be advantageous in this position.,