Technology Integration Engineer (Incident Management)

As a Software Environment Specialist at Amdocs, your role involves setting up, installing, and maintaining software environments for any product permutation. You will play a crucial part in coordinating with stakeholders to drive incidents and tickets to closure, ensuring activities are performed at a high level of quality and meeting Service Level Agreements. Taking ownership of operational and environment-related issues, you will proactively handle user problems, participate in root cause analysis, and engage in incident reviews following major incidents. Your responsibilities also include monitoring metrics, responding to customer inquiries, driving discussions during maintenance windows, and identifying automation areas for improvement. You will be tasked with ensuring compliance with internal audit processes, creating knowledge with repeatable procedures to reduce incidents, monitoring applications and services for timely incident restoration, and conducting advanced log analysis using tools like Splunk for proactive issue identification and troubleshooting. This role focuses on enhancing incident handling quality by strengthening the team's capabilities through advanced triaging, troubleshooting, and implementing basic automation. Your contribution will be vital in improving resolution times, operational efficiency, and overall incident quality. To excel in this role, you should possess technical competencies such as working knowledge of Microsoft tools, incident management tools like Jira, and monitoring tools like Splunk. ITIL/ITSM knowledge and certification, exposure to the telecom domain, and excellent communication skills are essential. Additionally, an infrastructure background with experience in server management, configuration, and troubleshooting is required. Your behavioral competencies should include effective communication and stakeholder management, adaptability, sense of urgency, analytical thinking, collaboration, proactive learning, and decision-making skills. Working in a multinational environment for a global market leader offers extensive professional development opportunities in a dynamic, multi-cultural organization that values innovation and employee growth. Join us at Amdocs, where we foster diversity and inclusivity, offering stellar benefits such as health insurance, paid time off, and parental leave, while providing a supportive workplace for passionate and dedicated individuals like you.,