Technology Integration Engineer (Incident Management) Amdocs

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Software Environment Specialist at Amdocs, your role involves setting up, installing, and maintaining software environments for any product permutation. You will play a crucial part in coordinating with stakeholders to drive incidents and tickets to closure, ensuring activities are performed at a high level of quality and meeting Service Level Agreements. Taking ownership of operational and environment-related issues, you will proactively handle user problems, participate in root cause analysis, and engage in incident reviews following major incidents. Your responsibilities also include monitoring metrics, responding to customer inquiries, driving discussions during maintenance windows, and identifying automation areas for improvement. You will be tasked with ensuring compliance with internal audit processes, creating knowledge with repeatable procedures to reduce incidents, monitoring applications and services for timely incident restoration, and conducting advanced log analysis using tools like Splunk for proactive issue identification and troubleshooting. This role focuses on enhancing incident handling quality by strengthening the team's capabilities through advanced triaging, troubleshooting, and implementing basic automation. Your contribution will be vital in improving resolution times, operational efficiency, and overall incident quality. To excel in this role, you should possess technical competencies such as working knowledge of Microsoft tools, incident management tools like Jira, and monitoring tools like Splunk. ITIL/ITSM knowledge and certification, exposure to the telecom domain, and excellent communication skills are essential. Additionally, an infrastructure background with experience in server management, configuration, and troubleshooting is required. Your behavioral competencies should include effective communication and stakeholder management, adaptability, sense of urgency, analytical thinking, collaboration, proactive learning, and decision-making skills. Working in a multinational environment for a global market leader offers extensive professional development opportunities in a dynamic, multi-cultural organization that values innovation and employee growth. Join us at Amdocs, where we foster diversity and inclusivity, offering stellar benefits such as health insurance, paid time off, and parental leave, while providing a supportive workplace for passionate and dedicated individuals like you.,

Posted 3 days ago

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Technology Integration Engineer Amdocs

3.0 - 6.0 years

10 - 18 Lacs

Gurugram

Hybrid

Interested candidates can directly apply via below link: https://jobs.amdocs.com/careers/job/563431001831462 Required Technical Competencies: Working knowledge of Microsoft tools like Office, Word, Excel. Working knowledge of incident management tool like Jira and monitoring and logs analysis tools like Splunk, Argos , Grafana , SOAP UI will be an advantage. ITIL/ITSM knowledge and certification would be an added advantage. Having exposure to telecom domain. Excellent Communication Skills. Willingness to learn drive issues towards resolution. Infrastructure Background: Experience in managing server deployments, ensuring server health, and monitoring certificate validity. Proficiency in configuration management and troubleshooting infrastructure-related issues. Strong understanding of log analysis using tools like Splunk, Argos, Grafana or similar logging solutions. Ability to perform advanced triaging by analyzing logs to identify root causes of infrastructure issues. Proficiency in manual testing for rapid issue verification and basic sanity flow checks, utilizing tools like Postman/curl for API testing. Experience in working in ambiguous situations, working under pressure, and flexible work hours (across multiple time zones) Required Behavioral Competencies : Effective Communication & Stakeholder Management: Ability to independently lead war-room discussions with multiple stakeholders and provide rapid, clear responses to customer queries. Adaptability & Resilience: Ability to work effectively in ambiguous situations, under pressure, and with flexible work hours. Sense of Urgency & Ownership: Production-oriented with a strong sense of urgency and sensitivity to production requirements. Analytical Thinking: Good analytical skills , coupled with the ability to systematically approach and resolve complex problems. Collaboration & Teamwork: Ability to work effectively within a team environment, fostering cooperation and knowledge sharing. Incident management often requires coordinated efforts across multiple teams. Proactive Learning & Continuous Improvement: Demonstrated commitment to learning from incidents, identifying areas for improvement, and implementing changes to prevent recurrence. Decision-Making & Judgment: Ability to make sound decisions under pressure, often with limited information. This includes prioritizing tasks and determining the best course of action.

Posted 2 weeks ago

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