Technical Support Representative

Job Description

This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills. What job duties can I expect to perform as a Customer Support Representative Front-line customer support. Answer technical inquiries. Provide resolutions using available resources. Deescalate challenging situations. Document cases in CRM. Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues. What requirements must I meet to join the team Bachelors degree in any field. 0-3 years of experience in technical support or customer service with technical knowledge. Knowledge of technical products, networking, Wi-Fi. Basic understanding of Windows, Mac OS, and computer hardware. Familiarity with consumer electronics. Willing to work in night shifts & possible rotational shifts and 24/7 work schedule. A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy. Experience with CRM and case management. Why join our ResultsCX team Employee Performance Incentives Annual Vacations Frequent Employee events, Rewards and Recognition Career Growth Opportunities