Trainer

Job Description

We are seeking an experienced and dynamic Trainer to join our team and lead training initiatives for back-office processes in the UK banking domain. The ideal candidate will have over 5 years of experience in a training role, with expertise in UK banking operations, compliance, and best practices. This position will play a critical role in developing and delivering training programs to ensure operational excellence and employee growth. UK/International Banking Client Experience a MUST Or Healthcare Voice/inbound call experience a MUST Rotational schedule - including overnights Onsite work In this role you will: Training Delivery: Deliver engaging and effective training sessions on UK banking back-office processes, including but not limited to account operations, payments processing, compliance, risk management, and reconciliation. Content Development: Design, develop, and update training materials, manuals, and e-learning modules in line with industry standards and company requirements. Needs Assessment: Conduct training needs assessments to identify skill gaps and develop customized learning solutions to address those gaps. Compliance and Standards: Ensure that all training content is aligned with UK banking regulations, compliance requirements, and company policies. Performance Monitoring: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Provide recommendations for continuous improvement. Collaboration: Work closely with operations teams, subject matter experts, and management to ensure training programs meet business objectives. Onboarding Support: Facilitate onboarding sessions for new hires, ensuring they are equipped with the knowledge and skills needed to excel in their roles within the UK banking back office. We are looking for someone who has: o Minimum of 5+ years of experience in a trainer role, specifically within the UK banking domain. o Experience in Remediation, Complaints processing will be added advantage o Strong understanding of back-office operations, including payments, settlements, regulatory compliance, and risk management. Education: o Bachelor s degree in Business, Finance, or a related field (preferred). o Certifications in training, coaching, or banking operations are an advantage. Skills: o Excellent verbal and written communication skills. o Strong presentation and facilitation skills. o Proficiency in MS Office (Word, Excel, PowerPoint) and e-learning platforms. o Analytical mindset with the ability to translate complex processes into simplified training content. o Knowledge of UK banking regulations and compliance standards. Why join our ResultsCX team Employee Performance Incentives and Prizes Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Paid Training Opportunity to grow with ResultsCX if that s Your Greater