Technical Support Representative- Cyberark

* Operational ManagementOversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance.* Incident ManagementLead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions.* Security EnhancementCollaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management.* Performance MonitoringMonitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks.* Patch and Upgrade ManagementPlan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations.* DocumentationMaintain thorough documentation of configurations, processes, and procedures related to CyberArk operations.* Vendor ManagementCoordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution.* Continuous ImprovementDrive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations.* ReportingGenerate regular reports on system performance, incident management, and operational metrics for management review.* Willing to work in 24/7 operations and project support activities Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Required Professional and Technical Expertise** Proven experience in CyberArk operations and support, with a minimum of 2+years of hands-on experience. * Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE).* Strong knowledge of privileged access management concepts and CyberArk technologies.* Experience in organizations control, monitor, and secure privileged access across their IT infrastructure.* Good Exposure in endpoint* Analytics capabilities to identify unusual or suspicious activities related to privileged access. Preferred technical and professional experience * Problem-solving aptitude with a proactive approach to resolving technical challenges.* Strong communication skills for effective collaboration with cross-functional teams.* Detail-oriented mindset with a commitment to maintaining high standards.* Adaptability to changing requirements and a willingness to stay updated on emerging technologies