Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Kolkata
>
Bot Consulting
>
Technical Support Engineer

Technical Support Engineer

Bot Consulting

4 - 6 years

6 - 8 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Unix Supply chain Computer science Linux Debugging Javascript Troubleshooting Technical support Product support Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Technical Support Engineer" , "Is_Locked":false , "City":"Jaipur" , "Industry":"Cloudsmith" , "Job_Description":"

We are building a team that is responsible for the developer experience. On a daily basis, we work with our customer and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related issues. We expand and enhance their experience through the development and maintenance of 3rd party integration that extends our API, CLI, and Webhook capabilities, while curating a public knowledge base to support customers to resolve common issues independently.
Roles & Responsibilities:

Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter.
Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify root cause and provide effective solutions.
Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently.
Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc.
Customer Advocacy: Act as a customer advocate within the company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings.
Working Hours Flexibility: Be prepared to work in shifts or on-call availability (over the weekends) to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA.

Requirements
Qualifications & Skills

Bachelors degree in Computer Science, Information Technology, or a related field.

4-6 years in Technical Product Support, a similar role, or a background in software development.

Strong application programming experience, proficient in Java, Python, or JavaScript languages.

Knowledge of software packaging and distribution concepts and tools.

Excellent problem-solving and troubleshooting skills.

An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike.

Ability to work independently and as part of a team.

Willingness to work flexible shifts to support customers in different time zones.
Preferred Skills & Certifications

Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects.

Familiarity with UNIX-like systems (Linux/WSL/MacOS).

Familiarity with Artifact and Package management, or the software supply chain.

Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration.

Amazon Web Services (AWS) / AWS Certifications.

Significant contributions to open-source projects.

ReST, GraphQL, gRPC API Design.

Docker, OCI, ORAS, Kubernetes (k3s, k8s).

Sigstore, Cosign, Keyless Signatures, Signature Attestation.

Grafeas, Kritis, Metadata Provenance.
Signs you may be a great fit

Impact: Play a pivotal role in shaping a rapidly growing venture studio.

Culture: Thrive in a collaborative, innovative environment that values creativity and ownership.

Growth: Access to professional development opportunities and mentorship.

Benefits: Competitive salary, health/wellness packages, and flexible work options.

","Work_Experience":"4-6 years","Job_Type":"Full time" , "Job_Opening_Name":"Technical Support Engineer" , "State":"Rajasthan" , "Country":"India" , "Zip_Code":"302003" , "id":"121722000001638153" , "Publish":true , "Date_Opened":"2025-07-18" , "Keep_on_Career_Site":false}]

More Jobs at Bot Consulting

Data Scientist

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Lead Data Scientist

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

5.0 - 10.0 yrs

INR 7 - 12 Lacs

Senior Technical Support Engineer

Jaipur

5.0 - 10.0 yrs

INR 5 - 9 Lacs

AWS Solution Architect

Jaipur

7.0 - 12.0 yrs

INR 13 - 18 Lacs

AWS Admin

Jaipur

10.0 - 15.0 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Bot Consulting

Business Consulting and Services

Tech City

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Support Engineer