Skills: Contact Center Solutions, Cisco Unified Communications, SIP Protocols, Windows Server, Network Administration, Genesys, JOB PURPOSE: Support & Implementation of EngHouse CCSP Responsibilities (includes All Tasks) Working with our customers on providing professional services and technical support; Designing and implementing next-generation VoIP-based call center platforms using the CosmoCall Universe product line. Independently Conduct /Assist in demos & Proof of Concept of CCU solutions Responsible for providing technical support and building on customer relations through timely break-fix and proactive health checks Handling technical queries & objections will be a major part of job profile. Handling Small projects independently. Preparing reports and entering the same in the Helpdesk system, closing the Calls and adhering to Company Policies and Procedures. Reporting to TL on daily basis for updating calls situation, escalation requirements, etc. Any other reasonable duties that may be required from time to time MANDATORY Enterprise Windows ADS & Exchange environment including Windows Migrations, DNS/DHCP. MS Platform resilient deployment (Cluster / Load Balance) Server Hardware, RAID, Storage Basics MS SQL Database Knowledge, Basic Level NMS and System Monitoring Knowledge Knowledge of Network and Telephony Protocols (TCP/IP, UDP, HTTP, SMTP) Protocol Analyzer (Ethereal, Sniffer, NetMon) H323, SIP Enterprise Backup/Imaging and Anti-Virus solutions, SQL Maintenance Plans. LAN/WAN/VLAN/VPN Knowledge Server Virtualization Products Previous experience in Field Service or Customer Support is an advantage. Experience in working on any contact center solutions, preferably Genesys. Show more Show less

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