Technical Support Associate

 ZS   is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS.
 Our most valuable asset is our people  .
At  ZS  we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.  ZS IT S   upport   teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.
 TECHNICAL SUPPORT ASSOCIATE  
T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.  What You’ll Do  

Provide first-level troubleshooting support for software, hardware, and network-related issues.

Respond to and resolve user queries via call, email, and ticketing systems.

Install, configure, and update computer systems, applications, and peripheral devices.

Assist in diagnosing and resolving network connectivity problems.

Document and track support requests, ensuring timely follow-up and resolution.

Escalate complex technical issues to higher-level support teams when necessary.

Provide guidance and training to users on software applications and best practices.

Maintain and update IT support documentation, including FAQs and troubleshooting guides.

Ensure compliance with IT security policies and procedures.

Understanding of iOS and Knox android devices.

Collaborate with the IT team to improve system performance and user experience.

 What You’ll Bring  

Bachelor’s degree in computer science, Information Technology, or a related field (preferred).

Strong knowledge of Windows, macOS operating systems.

Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.).

Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers.

Basic understanding of IT security tools

Excellent problem-solving and analytical skills.

Strong communication skills, both written and verbal.

Ability to work independently and in a team-oriented environment.

Willingness to work in a rotating shift schedule, including weekends if required.

 Perks & Benefits 
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.  Travel 
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.  Considering applying 
At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.  To Complete Your Application 
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More Atwww.zs.com