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Technical Support Analyst-L3 | WFH | US MNC

0 years

0 Lacs

Gurugram Haryana India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

support wan ip macos networking servicenow dhcp vpn resolve software network

Work Mode

Remote

Job Type

Full Time

Job Description

Role- Technical Support -L2/L3 Support (WFH)


Technical Support, LAN/WAN troubleshooting

#Networking fundamentals (IP, DNS, DHCP)


Required Technical Skills:


  • Windows OS / macOS troubleshooting
  • LAN/WAN troubleshooting
  • Microsoft 365, Outlook, Teams support
  • Active Directory and Group Policy basics
  • Networking fundamentals (IP, DNS, DHCP)
  • Remote support tools (e.g., TeamViewer, Remote Desktop)
  • Ticketing systems (e.g., ServiceNow, Jira)
  • DHCP server
  • Operating systems (Windows 2000, 2003, XP, Vista, Win 7)
  • VPN, Router


Incident Resolution:

  • Troubleshoot and resolve moderately complex hardware, software, and network issues.
  • Handle tickets escalated from L1/L2 support for global market.
  • Use remote support tools to assist users.


Shift Timings

5:00 pm – 5:00 am (9 Hours Shift Between this window)

Weekly Offs-

Work from Home

Budget-9

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Impetus Career Consultants
Impetus Career Consultants

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