Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Owens & Minor
>
Technical Lead, Desktop Support Operations

Technical Lead, Desktop Support Operations

Owens & Minor

4 - 8 years

6 - 10 Lacs

Hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

Procurement Application support Networking VPN Windows Troubleshooting microsoft SCCM Information technology Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers and their patients are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Technical Support & Troubleshooting

Provide hands-on technical support for complex hardware, software, networking, and OS issues (Windows 10/11, macOS, iOS, Android).
Support remote and hybrid workforce technologies including VPN (PaloAlto), virtual desktops, collaboration tools (Bomgar, Teams, ZohoAssist), and MFA.
Maintain accurate asset inventory across global regions.
Lead technically and mentor the End User Experience (EUX) team.
Develop and implement the End User Experience (EUX) in alignment with broader IT and business goals.
Act as the senior escalation point for high-priority incidents and guide day-to-day team operations and priorities.
Build strong relationships with internal stakeholders, cross-functional teams, and external vendors.
Engage with counterpart and provide suggestion for software deployment using SCCM or MDM platforms (e.g., Intune, SCCM).
Manage and support desktop/laptop, mobile devices, printers, conference rooms, and POS devices.
Proactively identify operational issues and ensure remediation to minimize business impact.
Drive improvements in onboarding/offboarding processes and device imaging standards.
Ensure timely ticket resolution and excellent service delivery, with a focus on minimizing downtime.
Oversee the device lifecycle: procurement, deployment, maintenance, upgrades, and retirement.
Evaluate and suggest new technologies to improve end-user productivity and support scalability.
Lead automation and self-service initiatives (AI-driven IT support, knowledge base, etc.).
Monitor and adapt to emerging trends in EUC, cloud, and mobility.
Work closely with Infrastructure, Application Support, and Security teams on various operational and project-based initiatives.
Participate in global IT projects and collaborate with teams across regions to drive best practices.
Maintain knowledge base documentation and training materials.
Quickly learn new technology independently using documentation and online resources.
Ensure ITIL processes are followed consistently.
Willingness to work in all different shifts of a 24x7 support organization.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed.
Effectively accomplishes set goals while primarily working from office.
Actively contribute to IT department goals and continuous improvement initiatives.

Qualifications

EDUCATION & EXPERIENCE:

Bachelor s degree in Information Technology, Computer Science, or a related field.
4-8 years of experience in end-user computing, IT support, or desktop engineering.
2+ years of experience in a leadership or technical support management role.
Familiarity with multiple business applications and healthcare experience are a plus.
Excellent analytical and problem-solving skills with keen attention to detail.
CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications.
ITIL certification (Foundation level) is a plus.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

More Jobs at Owens & Minor

Desktop Support Engineer

Pune, Maharashtra, India

3.0 - 3.0 yrs

Salary: Not disclosed

SAP FICO Consultant

Pune, Maharashtra, India

10.0 - 10.0 yrs

Salary: Not disclosed

Senior FullStack Engineer

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

7.0 - 12.0 yrs

INR 9 - 14 Lacs

Identity & Access Management - II

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

WMS Analyst III

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

2.0 - 6.0 yrs

INR 4 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Owens & Minor

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Lead, Desktop Support Operations