Technical Advisor - Martime Cranes (Location: Navi Mumbai

Responsibilities/Duties:

• Handling of enquiries.
• Technical support of customers, engineers, the service stations and of the sales department.
• Forwarding of service information
• Assuring that safety relevant service information’s are installed/followed.
• Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.
• Pro-active approach of services/customers support, offering of crane upgrades
• Technical support of warranty and good will cases.
• Arranging of service attendances in co-ordination with with prior approval of Service Manager.
• Project controlling and co-ordination
• Ensuring & checking of Services Invoices.
• Planning of engineer pool / Tools & other resources in co-ordination with Service Manager.
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Journal duty at weekends and bank holydays
• Checking and follow up of work reports
• Checking and signing of hour reports
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
• Support of commissioning jobs in the area of the service station
• Working according to rules with internal software
• Executing & monitoring of special task / projects assigned by organization
• Ensuring Corrective Action / Preventive Action /Continuous Improvement action on repeated failed parts in co-ordination with supplier / LWN
• Achieve customer satisfaction through prompt customer service

Competences:

• Signing according to signature regulations
• Disposition of engineers
• Generating of crane upgrade offers and non-standard parts offers following the factory guidelines
• Calculation and generating of work offers
• Generating and editing of service orders

Our offer

Liebherr India Private Limited

Head Office

Unit A301- A305, 3rd Level, (5th Floor),

“A” Wing, Tower – 1, Seawoods Grand Central,

Plot R-1, Sector - 40,Nerul Node, Seawoods,

Navi Mumbai, Maharashtra – 400706.

Akshata Haldankar

Akshata.Haldankar@liebherr.com