Job
Description
As a Principal Technical Account Manager at Adobe, you will play a crucial role in contributing to the technical success of our largest customers in Bangalore. In this position, you will have the opportunity to shape Adobe's customer engagement strategy and drive meaningful impact. Working with a diverse group of collaborators, you will leverage your expertise to implement innovative solutions and ensure the effective execution of customer strategies. This role will allow you to be part of a pioneering organization that values teamwork, inclusivity, and continuous improvement. Your responsibilities will include leading Ultimate Support engagement for a prominent IT services and consulting organization, acting as the primary technical point of contact throughout the customer's solution usage lifecycle. You will provide guidance on the customer's technical strategy using Adobe Solutions and develop service delivery plans with clear outcomes. Additionally, you will assess strategic technical risks and opportunities for customers, working with the extended Adobe team to create mitigation and improvement plans. Clear communication with customer operational areas, internal Adobe teams, and external executive teams will be essential in your role. Advocating for customers internally, you will optimize their investments and accelerate task execution and issue resolution. Your influence will drive innovation, roadmap development, and process enhancements within the Adobe ecosystem. Collaboration with various technical partners within Adobe, such as Customer Success Management, Managed Services, Engineering, and Sales, will be a key aspect of your role. Leading a matrixed services team, you will work closely with project teams from Adobe, clients, or partner organizations. Your recommendations on feature alignment with customers" environments and participation in architectural and design discussions will be critical in ensuring optimized solutions. To succeed in this role, you should possess a Bachelor's Degree in a related technical field or equivalent experience, with an MBA preferred. With over 15 years of experience in consultative, customer service, or customer success roles in digital marketing technology, you should have a strong executive presence and excellent presentation skills. Your ability to collaborate across multiple teams, resolve conflicts, and drive closure to customer concerns will be vital. Additionally, experience with IT/ITES clients and knowledge of Adobe Experience Cloud products are highly desirable. If you are passionate about driving customer success, shaping innovative solutions, and fostering strong partnerships, this role at Adobe offers a rewarding opportunity to make a significant impact in a dynamic and inclusive work environment.,
