Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Exotel
>
Tech Support Engineer 3-AI(Coding Knowledge)

Tech Support Engineer 3-AI(Coding Knowledge)

Exotel

4 - 6 years

6 - 8 Lacs

Bengaluru

Posted:Just now| Platform:

Apply

Skills Required

Telecom Automation Production support Coding Django Javascript HTML Monitoring SQL Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D-funded company with $60 million in ARR.

Shift: Rotational shifts -24*7

Experience: 4-6+ years

Overview:

Please apply if you write and understand clean code using Python & Django

The L3 Support Engineer acts as the highest level of technical escalation in the support organisation. You ll own the system reliability and platform integrity, engage with engineering for platform bugs and architecture feedback, and lead efforts to drive operational excellence at scale.

Responsibilities:

Own the resolution of mission-critical production issues.
Lead RCA reviews and drive systemic improvements in architecture and processes.
Identify performance bottlenecks and propose architectural changes.
Assist in configuring and deploying patches, releases, and application updates to production environments.
Serve as the SME (Subject Matter Expert) for production systems and integrations.
Collaborate with Delivery, Product, and Engineering teams to influence system design and rollout strategies.
Lead and mentor L1/L2 engineers on troubleshooting best practices.
Write clean and maintainable code to support internal tools and scripts, primarily using Python and Django.
Review and validate patch fixes, internal tooling scripts, and support automation code contributed by L1 and L2 engineers, ensuring quality, stability, and adherence to best practices.
Automate recovery workflows and design support tools for proactive monitoring.
Establish and improve SLAs, dashboards, alerting systems, and operational runbooks.

Must Have Skills:

5+ years in backend development support, production support, or DevOps/SRE roles.
Expert in Python, Django, SQL, Linux troubleshooting
.
Good understanding of HTML, CSS, JavaScript, and other web technologies.
Experience with distributed systems, cloud architecture (AWS), Docker, and Kubernetes.
Strong scripting/automation mindset (Bash/Python).
Understanding of CI/CD, observability, and release workflows.
Excellent communication, leadership, and incident command skills.

More Jobs at Exotel

Sales Development Representative

Gurugram

3 - 6 yrs

INR 6 - 9 Lacs

Customer Success Manager

Bengaluru

3 - 5 yrs

INR 13 - 14 Lacs

Sales Manager-SMB Cluster"> Sales Manager-SMB Cluster

Bengaluru

3 - 7 yrs

INR 8 - 13 Lacs

QA Engineer

Gurugram

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Sales Engineer SMB"> Sales Engineer SMB

Bengaluru

1.0 - 6.0 yrs

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Django Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now

Exotel

Telecommunications

Bengaluru

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Tech Support Engineer 3-AI(Coding Knowledge)