Team Lead - Telesales & Customer Care

Job Title: Team Lead - Telesales & Customer Care Location: Jaipur, Rajasthan (On-site) Experience Required: Minimum 2 years Joining: Immediate Brand Name : The Wellness Shop About The Wellness Shop: The Wellness Shop is a fast-growing brand dedicated to offering 100% natural skincare, haircare, and wellness products. With a focus on clean, sustainable, and effective self-care, we aim to bring nature’s best to every home through a customer-first approach. Job Overview: We are looking for a motivated and experienced Team Lead - Telesales & Customer Care to manage our sales team and drive revenue growth. This person will be responsible for training, performance monitoring, and achieving monthly targets while ensuring excellent customer experience. Key Responsibilities: Lead and manage a team of inside sales executives, providing coaching and support to improve performance. Set daily, weekly, and monthly goals for the team; track KPIs and ensure targets are met. Handle escalations, high-value leads, and major client conversations. Collaborate with marketing to ensure lead quality and campaign alignment. Create scripts, talk tracks, and objection-handling guidelines for the team. Monitor call quality and provide constructive feedback. Prepare sales reports and present insights to management regularly. Drive product knowledge across the team to effectively pitch skincare and wellness solutions. Recruit and train new team members as needed. Requirements: Bachelor’s degree in Business, Marketing, or related field. 2+ years of experience in inside sales, with at least 1 year in a team leadership role. Strong communication and leadership skills. Experience in the beauty, skincare, or wellness industry is preferred. Ability to work in a target-driven environment. Proficient with CRM tools and sales reporting systems. What We Offer: Competitive salary Opportunity to grow within a rapidly scaling brand Work with a passionate and energetic team Job Types: Full-time, Permanent Pay: ₹20,000 - ₹25,000.00 per month Schedule: Day shift Work Location: In person Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Application Question(s): What is your current CTC ? What is your expected CTC ? What is your notice period ? (We are looking for immediate joiner) Work Location: In person