Team Lead (Tele-Fundraising)

ABOUT PIIC:

PIIC is a nationally registered not for profit organization striving to advance childrens rights and equality for girls, thus creating a lasting impact in the lives of vulnerable and excluded children and their communities. Since 1979, PIIC and its partners have improved the lives of millions of children and young people by enabling them access to protection, quality education and healthcare services, a healthy environment, livelihood opportunities and participation in decisions which affect their lives.

Plan India is a member of the Plan International Federation, an independent development and humanitarian organization that advances childrens rights and equality for girls. Plan International is active in more than 70 countries. To know more about PIIC visit www.planindia.org

KEY RESPONSIBILITIES:

1. Team Leadership & Performance Management

• Lead, supervise, and motivate a team of telefundraisers to achieve individual and team fundraising targets.
• Conduct regular performance reviews, provide feedback, and implement performance improvement plans as needed.
• Organize regular training sessions, including mock calls and objection-handling exercises, to enhance team effectiveness.
• Coach team members on donor communication and product knowledge.

2. Donor Communication & Fundraising

• Oversee donor outreach through emails and calls, ensuring high engagement and conversion rates.
• Ensure a minimum of 2080 acquisition calls per month are made collectively to meet organizational goals.
• Monitor and improve call quality and donor experience.

3. Data Management & Reporting

• Share daily online donation confirmation sheets with the backend team for timely processing.
• Submit income sheets detailing donations collected through both acquisition and retention calls.
• Ensure timely and accurate maintenance of submission and reporting sheets.

4. Event Participation & Lead Generation

• Represent the organization in fundraising events organized by the events team.
• Generate leads and follow up with potential donors post-event.
• Send follow-up emails and updates to event participants to convert leads into donors.

5. Donor Support Coordination

• Liaise with the donor support team to ensure tax receipts and acknowledgments are shared with donors on priority.

QUALIFICATIONS AND EXPERIENCE:

• Graduate/Postgraduate in any discipline.
• 3–5 years of experience in fundraising and telecalling, with at least 1–2 years in a team leadership role.
• Strong verbal and written communication skills in English and Hindi.
• Excellent interpersonal, motivational, and convincing skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Prior experience in the NGO sector will be an added advantage.

COMPETENCIES

• Good interpersonal skills and the ability to interact effectively with diverse groups
• Proactive, results and service-oriented
• Excellent listening skills and confidence in talking to people both in groups and on a one-to-one basis.

COMPENSATION & EMPLOYMENT

• The plan is an equal opportunity employer and qualified women candidates are encouraged to apply

Interested candidates can share their resume along with a suitability note on Parvinder.kaur@planindia.org. Kindly mention “Team Lead- Tele Fundraiser” in the subject line